Craig Gruver
Dellenbach Cadillac Chevrolet Subaru
Fort Collins,CO
21
years of professional experience
Dynamic sales and management professional with a proven track record at Dellenbach Cadillac Chevrolet Subaru. Highly dependable and customer service-oriented, I excel in building relationships and enhancing customer satisfaction. Skilled in project management and team leadership, I consistently meet goals while fostering a positive, memorable experience for clients.
Work History
Sales Associate
7 Years 11 Months- Certified to sell Cadillac, Chevrolet and Subaru
- Assisted customers in selecting vehicles that matched their preferences and needs.
- Provided product knowledge to enhance customer decision-making processes.
- Facilitated financing and leasing options, streamlining sales transactions.
- Maintained up-to-date knowledge of inventory, ensuring accurate information for clients.
- Collaborated with team members to optimize showroom presentation and customer experience.
- Developed strategies to increase customer satisfaction, leading to repeat business opportunities.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Parts Consultant/Parts Manager
6 Years 4 Months- Set employee schedules and delegated work assignments.
- Ordered parts for customers, repair shops and the dealer service department.
- Cultivated and strengthened lasting client relationships.
- Hired and trained all of staff.
- Collaborated with the General Manager to ensure that the Parts Department was meeting daily and monthly projections and forecasts.
- Worked directly with all departments to achieve highest results.
- Ensured that each guest's experience was positive, memorable and consistent.
- Developed and rolled out new policies.
Assistant General Manager
6 Years 10 Months- Managed team schedule with an eye for coverage needs and individual strengths.
- Motivated, trained and disciplined employees to maximize performance.
- Assisted with the creation of the marketing strategy and advertising initiatives that were used to promote the facility to the public.
- Ensured that each guest's experience was positive, memorable and consistent.
- Maintained project quality with a hands-on management style.
Education
Associate in Business - Collision/Refinishing, Trim and Upholstry, Applied Service Management
- Graduated with 4.0 GPA
- Graduated Top of Class
- Perfect Attendance
- Member of National Technical Honor Society
High School Diploma
Skills
Fast Learner
Highly Dependable
Consistently meet goals
Customer service-oriented
Effective leader
Deadline-oriented
Organized
Project management
Timeline
Sales Associate
Dellenbach Cadillac Chevrolet Subaru
09.2018 - CurrentRead More
Parts Consultant/Parts Manager
Laramie GM Auto Center
04.2012 - 08.2018Read More
Assistant General Manager
Grand Avenuw Pizza
06.2005 - 04.2012Read More
WyoTech - Laramie
Associate in Business from Collision/Refinishing, Trim and Upholstry, Applied Service Management
Read More
Laramie Senior High School
High School Diploma
Read More