Craig Guzman
San Marcos,TX
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Accomplished Retail Sales Manager offering over twenty years in boosting performance momentum and exceeding sales quotas. Experience directing store operations for established att retailers. Positive team manager with record of high employee retention rates.
Overview
20
20
years of professional experience
Work History
Retail Sales Manager
Optimum Wireless
07.2023 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Created employee schedules to align coverage with forecasted demands.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Recruited, hired and trained 40 associates to develop into productive team members with excellent product knowledge.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Retail Store Manager
Prime Comunications
02.2004 - 07.2023
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Submitted orders for new inventory.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Mentored team members to enhance professional development and accountability in workplace.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Created employee schedules to align coverage with forecasted demands.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and implemented successful staff incentive programs to motivate employees.
- Raised property accuracy and accountability by creating new automated tracking method.
Education
High School Diploma -
Harlandale High School
San Antonio, TX05.2002
Skills
- Promotions and Specials
- Cycle Count Audits
- Sales Expertise
- Staff Oversight
- Customer Loyalty
- Maintaining Clean Work Areas
- Constructive Feedback
- Cash Handling
- Recruiting and Hiring
- Critical Thinking
- Follow-Up Calls
- Sales Coaching
- Consultative Selling Techniques
- Customer Engagement
- Driven Work Ethic
- Staff Development
Accomplishments
Achieved number one in sales for two years straight which got me to pinnacl.
Timeline
Retail Sales Manager
Optimum Wireless
07.2023 - Current
Retail Store Manager
Prime Comunications
02.2004 - 07.2023
High School Diploma -
Harlandale High School