Craig Hall
Kernersville,North Carolina
Summary
Mechanical professional with over 10 + years of experience. Skilled at diagnosing and testing equipment, creating detailed prints and drawings, and completing ambitious projects on time. Ready collaborator who builds productive relationships with diverse teams, clients, and managers. Equally effective in a leadership or hands-on role.
Overview
17
17
years of professional experience
Work History
Maintenance Analyst
British American Tobacco
10.2024 - Current
- Analyzed complex data sets to identify trends and support strategic decision-making.
- Developed and implemented reporting tools to enhance operational efficiency and accuracy.
- Collaborated with global teams to streamline processes and improve project outcomes.
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
Maintenance Technician
British American Tobacco
06.2023 - Current
- Perform preventive maintenance and troubleshoot all machinery, equipment and facility structures in a manner that facilitates production of the highest quality products in the safest, most
- Accurately follow detailed work instructions for processes, preventive maintenance, repairs, and safety
- Assists in planning and implementation of maintenance initiatives for equipment and facilities
- Calculate the proper amount and type of materials needed to complete the job
- Maintain proper operation of the equipment, machinery or facility structure
- Trouble-shoot and repair plant/production electrical equipment by use of volt/ohm meter and maintain equipment/facility wiring and lighting
Harley Davidson Technician
Smokin Harley-Davidson
11.2021 - 06.2023
- Perform work specified on the repair order with efficiency and in accordance with dealership.
- Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment.
- Diagnose, maintain, and repair motorcycle systems including engine, transmission, electrical steering, suspension, brakes etc.
- Communicate directly with the Service Advisor so that customers are informed if any additional service is needed.
- Provide an estimate of time needed for additional repairs.
- Execute repairs under warranty to manufacturer specifications
- Maintain technical (Professional Harley-Davidson and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
Parts sales manager
Autozone
11.2020 - 10.2021
- Assist store manager with leading company initiatives and ensure maximum productivity
- Training sales associates in a safe environment, driving sales, controlling expenses while remaining compliant with procedures in accordance to company expectations
- Handle opening and closing store duties
- Set an excellent customer service example
- Schedule staff shifts
- Assist customers with parts questions and handle final transactions
Problem Solver Analyst
Amazon
11.2019 - 11.2020
- Worked with various fulfillment center teams to ensure correct items were shipped to the customer on time
- Utilized online company tools to resolve order discrepancies
- Used company troubleshooting resolutions tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Improve systems by studying current practices; designing modifications
- Construct workflow charts and diagrams; studying system capabilities; writing specifications
- Loaded, unloaded, and moved material to and from storage and production areas
Facilities Manager
State Of Florida
01.2019 - 11.2019
- Worked with local, county, city and state code inspection guidelines, ACA specifications, and manufacturer specifications of equipment and facility
- Coordinated all maintenance and repairs with electrical, hvac, and plumbing vendors for the Suncoast youth conservation center
- Worked with sire planning vendors on new facility construction
- Maintained working relationship with Tampa electric to remain in compliance with state guidelines on the 20-acre property
- Attended all planned meetings with state officials, Flaq, and Tampa electric to provide property details and monthly reports
Freight Conductor
Csx Transportation
01.2014 - 01.2019
- Ensure compliance with all train orders, signals, and railroad rules and regulations for safety, operations, and the Federal Railroad Administration (FRA)
- Review instructions from dispatchers and yardmasters, and discuss with locomotive engineer and train crew
- Receive and transmit information by radio and telephone
- Assist and instruct train crews to couple and uncouple cars, operate switches, and make minor repairs to railcars, including replacing heavy couplings or air brake hoses
- Work with customers to ensure accurate movement and placement of cars
- Comprehend color and/or hand signals and systems
- Quickly and repeatedly make precise adjustments in moving the controls of a machine or vehicle to exact positions
Expert Diesel Technician
Brandon Ford
03.2009 - 01.2014
- Examine and diagnose all Ford and other makes of Diesel/Heavy Truck
- Use of precision tooling including torque wrenches, dial indicators, dial calipers, all basic hand tools and pneumatic
- Discuss repairs with the shop foreman or service advisor
- Provide labor time estimates to a service advisor
- Complete story and documentation for client repairs
- Assist in mentoring technician trainees
- Attend company and factory training including automotive and diesel technology offered by Ford MOCO
Education
Motorcycle Technician Specialist - Harley-Davidson Motorcycles
Motorcycle Mechanics Institute
Orlando09.2021
Diploma - undefined
Tampa Bay Technical High School
Tampa, FL01.2007
Skills
- Diagnosing key components
- Routine Maintenance & Major Repair on Multiple Automotive & Motorcycle Brands
- Adaptability & Flexibility
- Mechanical Aptitude
- Problem Solving & Analytical Thinking
- 10 Years of Hands-On Heavy Equipment Experience
- 8 Years of Hands-On Auto/Diesel Experience
- Leadership & Management
- Learn & Perform Complex Tasks
- Risk assessment
- Team collaboration and leadership
Timeline
Maintenance Analyst
British American Tobacco
10.2024 - Current
Maintenance Technician
British American Tobacco
06.2023 - Current
Harley Davidson Technician
Smokin Harley-Davidson
11.2021 - 06.2023
Parts sales manager
Autozone
11.2020 - 10.2021
Problem Solver Analyst
Amazon
11.2019 - 11.2020
Facilities Manager
State Of Florida
01.2019 - 11.2019
Freight Conductor
Csx Transportation
01.2014 - 01.2019
Expert Diesel Technician
Brandon Ford
03.2009 - 01.2014
Diploma - undefined
Tampa Bay Technical High School
Motorcycle Technician Specialist - Harley-Davidson Motorcycles
Motorcycle Mechanics Institute