Overview
Work History
Summary
Education
Skills
Accomplishments
Certification
Timeline
OfficeManager
Craig Hargrove

Craig Hargrove

Patient Access Coordinator/Supervisor
Woodbury,NJ

Overview

30
30
years of professional experience
7
7
years of post-secondary education

Work History

Patient Access Coordinator

Pennsylvania Hospital
01.2023 - 09.2024
  • Maintain and prioritize the employees work schedule, attendance and payroll records
  • Manage employees in a firm, fair and consistent manner to ensure that duties are performed efficiently and accurately
  • Supervise the computer scheduling in cooperation with workload per staff ratio
  • Responsible for creating quarterly action plans focused on meeting annual role-specific and organizationally driven goals
  • Prepare and present annual performance appraisals in allotted time frames to the applicable managers for review

Interim Manager of Outpatient Radiology of Registration

Pennsylvania Hospital
01.2021 - 01.2022
  • Successfully completed the Advanced Radiology Scheduling Concepts
  • Supervised 14 specialties in registrations for 10,000 (+) budgeted patient visits
  • Directed 25 (+) staff members to effectively meet or exceed productivity and assigned goals
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Lead Patient Access Registrar

Pennsylvania Hospital
10.1994 - 01.2021
  • Cross-trained in various areas of registration; ER, Admissions, Pre-Admission Testing, MRI, Outpatient Registration, Labor and Delivery registrations
  • Constant communication with clinical and ambulatory personnel to ensure a quality transition of the process
  • Responsible for all deposits from the staff and entrance of daily receipts
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Education

MBA - Health Administration

Eastern University
PA
01.2018 - 04.2020

Bachelor of Science - Healthcare Management

Immaculata University
Immaculata, PA
01.2012 - 04.2016

Skills

HIPAA compliance

Strong organization

Patient registration

Insurance verification

Appointment scheduling

Problem-solving

Friendly and outgoing

Multitasking and organization

Team leadership

Verbal and written communication

Money handling

Electronic health records

Accomplishments

  • Supervised team of 25 (+) staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Certified Radiology Advanced Scheduling Concepts
  • HIPAA Compliance Certification – Various Providers.
  • Diversity and Inclusion in the Workplace Certificate – Various Providers.
  • Customer Service Certification – Various Providers.
  • Conflict Resolution and Mediation Certificate – Various Providers.
  • New Jersey Driver's License

Timeline

Patient Access Coordinator

Pennsylvania Hospital
01.2023 - 09.2024

Interim Manager of Outpatient Radiology of Registration

Pennsylvania Hospital
01.2021 - 01.2022

MBA - Health Administration

Eastern University
01.2018 - 04.2020

Bachelor of Science - Healthcare Management

Immaculata University
01.2012 - 04.2016

Lead Patient Access Registrar

Pennsylvania Hospital
10.1994 - 01.2021

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Craig HargrovePatient Access Coordinator/Supervisor