Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Craig Hayes

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive results. Versatile and highly experienced with a hands-on leadership and management with a solid track record of success. Seeking a senior management position with a growing organization.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Director, Strategic Operations Project Mgmt

Hertz
07.2010 - Current
  • Effectively manage large-scale organizational initiatives with impacts on field operations
  • Develop, implement and support best practices for the electric vehicle industry transformation.
  • Achieved departmental goals by developing and implementing strategic plans and initiatives.
  • Evaluate operational impacts to all levels of field employees and drive effective change management.
  • Streamlined operations for increased efficiency with process improvements and automation.
  • Led cross-functional teams to successfully launch new products, meeting deadlines and budgets.

General Manager III

Hertz
07.2019 - 08.2021
  • Fully accountable for the delivery of profit for one of organizations largest airport operations.
  • Responsible for building, managing, and developing cross-functional talent within the location.
  • Establish and promote goal-directed leadership and service-oriented performance.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with leadership and team members to ensure efficient operations.
  • Manage all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

General Manager II

Hertz
06.2017 - 07.2019
  • Achieved operational targets while exceeding expectations on sales revenue.
  • Rebuilt fleet distribution departments and maintenance department to enhance overall operation efficiency.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and union contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Education

Bachelor of Science - Business Administration And Management

University of Phoenix
Tempe, AZ

Skills

  • Key Performance Indicators
  • Team Building and Motivation
  • Culture Transformation
  • Collaborative Leadership
  • Team Building Abilities
  • Change Management
  • Strategic Planning
  • Project Management

Certification

  • Lean Six Sigma Certification

Timeline

General Manager III

Hertz
07.2019 - 08.2021

General Manager II

Hertz
06.2017 - 07.2019

Senior Director, Strategic Operations Project Mgmt

Hertz
07.2010 - Current

Bachelor of Science - Business Administration And Management

University of Phoenix
Craig Hayes