Craig Hilton

* Ensured compliance with safety regulations and company policies.

* Demonstrated high customer service standards.

* Monitored inventory levels and placed orders to restock shelves.

* Created weekly work schedules for store personnel.

* Conducted daily store operations, including opening and closing procedures and cash handling.

* Resolved customer complaints in a timely manner.

* Monitored employee performance and identified performance gaps for corrective action.

* Strengthened work flow productivity by hiring, managing and developing top talent.

• Ensured the park grounds were clean and well maintained.
• Developed and implemented policies / procedures, and safety practices to ensure a safe environment for visitors.
• Scheduled routine inspections of all facilities and equipment to identify any potential hazards or repairs needed.
• Managed financial operations including revenue collection from admissions, retail sales and tracking expenses associated with operating the park.
• Assisted with marketing campaigns through various media outlets.
• Provided customer service assistance to guests at the park and during special events.
• Conducted regular meetings with staff to discuss new projects or initiatives.
• Addressed issues related to visitor complaints in a timely manner while maintaining high levels of customer satisfaction.
• Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
• Interviewed and hired associates to fill staff vacancies.

• Identified, hired, and trained personnel to carry out daily operations.
• Regularly inspected ranch property and identified areas of improvement.
• Trained new workers on safety and ranch procedures.
• Monitored weather conditions and adjusted strategies accordingly to avoid losses.
• Prepared reports required by state and federal laws.
• Handled money by accurately setting up registers, balancing drawers and preparing daily deposits.