Craig Hubbard
Hastings,Nebraska
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Hubb's Repair LLC. Expert in operations management and fostering strong team environments, demonstrated through improved employee retention and business growth. Skilled in documentation and reporting, with a focus on achieving results through planning and continuous improvement. Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Building relationships with customers and suppliers that have spanned two decades.
Overview
31
31
years of professional experience
Work History
Owner/operator
Hubb's Repair LLC
01.2003 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, consisting of 7-15 employees depending on the season.
- Spoke professionally with customers regarding all aspects of projects and contracts.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper permits, documentation and licensing requirements.
- Trained and motivated employees to perform daily construction tasks.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction, in an industry that is highly competitive and known for employee turnover.
Director of Facilities Maintenance
Hastings Catholic Schools
05.2017 - 05.2019
- Oversaw groundskeeping efforts, ensuring attractive landscaping and well-maintained exterior spaces throughout all seasons.
- implemented preventative maintenance schedules.
- Led the development of a comprehensive facility management plan, outlining long-term goals and strategies for continuous improvement.
- Maintained positive relationships with vendors and suppliers while negotiating cost-effective contracts for goods and services.
- Established effective communication channels between departments, fostering collaboration on facility-related matters.
- Enhanced safety protocols by conducting thorough risk assessments and implementing necessary changes.
- Conducted regular inspections of facilities equipment, identifying potential issues before they escalated into costly repairs or replacements.
Manager of Operations
2nd Street Slammer
09.1993 - 05.2012
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, entertainment, and procedures.
- Established standard operating procedures that enhanced employee performance and sales.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
Some College (No Degree) - Physical Science Education
Hastings College
Hastings, NECertification Meeting All License Requirements - Home And Commercial Building Inspection
Inspection Certification Associates
2019
Skills
- Operations Management
- Hiring
- Business Planning
- Staff Training and Development
- Personnel Management
- Staffing
- Operations Oversight
- Payroll Processing
- Strong Work Ethic
- Dependable and reliable
- Customer-Oriented
- Equipment Operation
- Mechanical Knowledge
- Vehicle inspections
- Safe Driving Practices
Timeline
Director of Facilities Maintenance
Hastings Catholic Schools
05.2017 - 05.2019
Owner/operator
Hubb's Repair LLC
01.2003 - Current
Manager of Operations
2nd Street Slammer
09.1993 - 05.2012
Some College (No Degree) - Physical Science Education
Hastings College
Certification Meeting All License Requirements - Home And Commercial Building Inspection
Inspection Certification Associates
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