Summary
Overview
Work History
Education
Skills
Timeline
DeliveryDriver

Craig Jefferson

Jersey City,NJ

Summary

Dynamic and dependable professional with a strong background in customer service and logistics from Amazon. Proven ability to manage time effectively and navigate local routes safely, ensuring accurate deliveries. Recognized for building rapport with customers and maintaining a positive atmosphere, contributing to enhanced satisfaction and repeat business.

Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.

Professional driver prepared to efficiently transport goods and ensure timely deliveries. Adept in route planning, vehicle maintenance, and customer interaction. Strong focus on team collaboration, adaptability, and achieving reliable results. Known for punctuality, safety awareness, and excellent problem-solving skills.

Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

5
5
years of professional experience

Work History

Delivery Driver

Amazon
01.2022 - 01.2024
  • Customer Service
  • Transporting Goods From Distribution Centers To Customers
  • Delivery & Route Management
  • Logistics
  • Load/Unloading
  • Packing
  • Delivering packages
  • Time Management
  • Efficient Navigation
  • Safe Driving
  • Accurate Delivery Record
  • Effective Communication Between Customer, Associates, Leadership


Security Officer

Allied Universal Security Services
01.2021 - 01.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Sales Associate

Lowes Home Improvment
01.2019 - 11.2021
  • Customer Service
  • Time Management
  • Team Player
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Actively seek and assist customers in the aisles, engaged with customer, walked them to the product
  • Built relationships with customers to encourage repeat business.
  • Inventory Management
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

General Studies

Bayonne High School
669 Ave A, Bayonne, NJ 07002
06-2014

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Punctual and reliable
  • Problem-solving
  • Safe driving
  • Time management skills
  • Loading and unloading
  • GPS and route planning
  • Heavy lifting
  • Order picking and processing
  • Stocking and inventory
  • Safe driver training
  • Adaptability and flexibility
  • Customer interaction
  • Local routes
  • Load management
  • Logistics
  • Delivery logging

Timeline

Delivery Driver

Amazon
01.2022 - 01.2024

Security Officer

Allied Universal Security Services
01.2021 - 01.2022

Sales Associate

Lowes Home Improvment
01.2019 - 11.2021

General Studies

Bayonne High School
Craig Jefferson