Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Masonic Organization
Texas Community Charities Foundation
References
Timeline
Generic

Craig Jones

Lewisville,TX

Summary

Motivated Dispatch Coordinator confidently operates telephones, two-way radios and direct messaging to relay accurate information to work crews and drivers. Collaborates with supervisors and coworkers to meet predetermined deadlines and promptly respond to customer needs. Organizer keeps track of work and customer requests and calculates expenses for services performed.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Dispatch Lead

American Medical Response, AMR
Lewisville, TX
08.2021 - Current
  • Assigned daily tasks and delegated responsibilities to team members.
  • Monitored workflow and adjusted staff schedules accordingly.
  • Provided training and guidance to new hires on dispatch procedures.
  • Maintained accurate records of all assigned jobs and tracked progress of each job.
  • Developed strategies for improving customer service levels, response times, and process efficiencies.
  • Resolved customer service issues in a timely manner.
  • Created reports detailing employee performance metrics and trends in order to identify areas of improvement.
  • Reviewed incoming requests from customers to ensure they meet company standards and expectations.
  • Responded promptly to emergency calls, ensuring that the appropriate personnel were dispatched quickly and efficiently.
  • Coordinated with other departments to ensure proper communication between teams.
  • Conducted regular meetings with team members to discuss goals, objectives, deadlines.
  • Analyzed data related to customer complaints or feedback in order to make necessary changes or adjustments.
  • Ensured compliance with local laws, regulations, safety protocols.
  • Worked closely with management teams regarding scheduling conflicts or staffing needs.
  • Implemented quality control measures for monitoring accuracy of dispatch processes.
  • Investigated any customer concerns or complaints related to dispatch services.
  • Collaborated with other departments on projects involving customer service initiatives or operational improvements.
  • Kept customers informed of service trucks' whereabouts and expected time of service.
  • Monitored phone queue, supported emails and retrieved inbound support faxes.
  • Recruited and interviewed applicants to place candidates on right assignments.
  • Conducted new employee orientation to foster positive attitude toward organizational objectives.
  • Created trouble tickets in I.T. Site to dispatch to required technicians.
  • Documented services performed, operations information and dispatch details in system.
  • Addressed questions, problems or requests for service or equipment.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Recorded and maintained files or records of customer requests, work or services performed.
  • Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
  • Oversaw communications within assigned territories.

Emergency Medical Dispatcher

North Texas Regional EMS
Dallas, TX
03.2018 - 08.2021
  • Received emergency and non-emergency calls and provided pre-arrival instructions to callers.
  • Assessed situations, determined priority of calls and dispatched appropriate personnel and equipment.
  • Monitored radio transmissions between medical staff in field and base station for updates on patient status.
  • Maintained communication with medical personnel in the field to ensure that care was being delivered appropriately.
  • Provided support for medical personnel by monitoring vital signs of patients as directed by EMS personnel over the radio or telephone.
  • Inputted data into computer system for tracking purposes such as incident location, time of call, type of incident.
  • Updated records in computer database after each call was completed.
  • Verified insurance coverage with hospitals prior to transferring patients when necessary.
  • Assisted in training new dispatchers on proper procedures for handling emergency calls.
  • Ensured compliance with local regulations related to emergency services operations.
  • Maintained current knowledge of area geography, streets and landmarks for accurate dispatch routing.
  • Utilized multi-line telephone system efficiently during high volume periods.
  • Used radio, telephone and computer system to update first responders with new information.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Advised personnel about accidents, weather conditions or other hazards.

Dispatch Lead

American Medical Response, AMR
Farmers Branch, TX
10.2015 - 03.2018
  • Ensured that daily dispatch operations ran smoothly and efficiently.
  • Scheduled, assigned, and monitored the work of dispatchers.
  • Resolved customer complaints in a timely and professional manner.
  • Tracked and reported on dispatcher performance metrics.
  • Monitored incoming calls to ensure they were handled promptly and correctly.
  • Maintained accurate records of dispatched vehicles, drivers, routes.
  • Coordinated with other departments to ensure smooth inter-departmental communication.
  • Collaborated with management to determine staffing needs for optimal coverage levels.
  • Assigned daily tasks and delegated responsibilities to team members.
  • Monitored workflow and adjusted staff schedules accordingly.
  • Provided training and guidance to new hires on dispatch procedures.
  • Maintained accurate records of all assigned jobs and tracked progress of each job.
  • Resolved customer service issues in a timely manner.
  • Created reports detailing employee performance metrics and trends in order to identify areas of improvement.
  • Reviewed incoming requests from customers to ensure they meet company standards and expectations.
  • Responded promptly to emergency calls, ensuring that the appropriate personnel were dispatched quickly and efficiently.
  • Coordinated with other departments to ensure proper communication between teams.
  • Conducted regular meetings with team members to discuss goals, objectives, deadlines.
  • Ensured compliance with local laws, regulations, safety protocols.
  • Implemented quality control measures for monitoring accuracy of dispatch processes.
  • Investigated any customer concerns or complaints related to dispatch services.
  • Kept customers informed of service trucks' whereabouts and expected time of service.
  • Monitored phone queue, supported emails and retrieved inbound support faxes.
  • Sorted and distributed incoming work orders to appropriate departments for confirmation of accuracy.
  • Recruited and interviewed applicants to place candidates on right assignments.
  • Conducted new employee orientation to foster positive attitude toward organizational objectives.
  • Created trouble tickets in I.T. Site to dispatch to required technicians.
  • Documented services performed, operations information and dispatch details in system.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Addressed questions, problems or requests for service or equipment.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Recorded and maintained files or records of customer requests, work or services performed.
  • Maintained current knowledge of personnel in field and completed deliveries or delays.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
  • Monitored personnel or equipment locations and utilization to coordinate service and schedules.
  • Oversaw communications within assigned territories.

Emergency Medical Dispatcher

Rockwall County EMS
Rockwall, TX
05.2005 - 10.2015
  • Received emergency and non-emergency calls and provided pre-arrival instructions to callers.
  • Assessed situations, determined priority of calls and dispatched appropriate personnel and equipment.
  • Monitored radio transmissions between medical staff in field and base station for updates on patient status.
  • Maintained communication with medical personnel in the field to ensure that care was being delivered appropriately.
  • Provided support for medical personnel by monitoring vital signs of patients as directed by EMS personnel over the radio or telephone.
  • Inputted data into computer system for tracking purposes such as incident location, time of call, type of incident.
  • Updated records in computer database after each call was completed.
  • Served as a liaison between hospital personnel and ambulance crew members regarding transfer of patient information upon arrival at hospital.
  • Verified insurance coverage with hospitals prior to transferring patients when necessary.
  • Answered questions from family members regarding patient condition while en route to hospital or other facility.
  • Assisted in training new dispatchers on proper procedures for handling emergency calls.
  • Coordinated communications between multiple agencies during large scale emergencies.
  • Attended regular meetings with EMS supervisors to discuss performance issues or changes in protocol.
  • Ensured compliance with local regulations related to emergency services operations.
  • Maintained current knowledge of area geography, streets and landmarks for accurate dispatch routing.
  • Utilized multi-line telephone system efficiently during high volume periods.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Advised personnel about accidents, weather conditions or other hazards.

Administration's Captain

Dallas County Volunteer Fire Rescue
Dallas, TX
06.1997 - 10.2014
  • Developed and implemented fire safety training programs for personnel.
  • Conducted daily inspections of firefighting equipment, apparatus, and facilities.
  • Responded to emergency calls and managed the on-site operations of medical, hazardous materials, and rescue incidents.
  • Supervised subordinate firefighters in the performance of their duties.
  • Monitored shift activities to ensure compliance with departmental policies and procedures.
  • Maintained records of all fire-related activities including incident reports, maintenance logs, and training documents.
  • Assessed risks associated with potential hazards encountered in emergency situations.
  • Ensured that firefighter safety protocols were followed on all emergency scenes.
  • Provided leadership and guidance to assigned crew members during drills, exercises, and real-world operations.
  • Performed administrative tasks such as completing budget requests and preparing reports for review by senior staff.
  • Facilitated communication between departments within the organization in order to enhance coordination efforts when responding to incidents.
  • Participated in public outreach events designed to educate citizens about fire safety best practices.
  • Actively participated in interagency collaborations such as mutual aid agreements regarding response times.
  • Prepared records and reports of company responses to fires or other emergencies.
  • Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
  • Conducted search and rescue operations, quickly analyzed medical emergencies and administered first aid to injured persons.
  • Drafted reports of fires, equipment and personnel.
  • Provided clear and decisive leadership by rapidly assessing and responding to changing field conditions.
  • Responded to fire and emergency alarms and evaluated emergency to direct company operations.
  • Conducted fire prevention and suppression operations.
  • Oversaw station efforts to continuously deliver timely and quality responses in areas of fire, medical and public safety administration.
  • Developed and implemented training procedures for newly hired personnel.
  • Collaborated with Hazmat to clean up chemical and oil spills.

Emergency Medical Dispatcher

Garland Police Department
Garland, TX
05.2004 - 10.2005
  • Received emergency and non-emergency calls and provided pre-arrival instructions to callers.
  • Assessed situations, determined priority of calls and dispatched appropriate personnel and equipment.
  • Monitored radio transmissions between medical staff in field and base station for updates on patient status.
  • Maintained communication with medical personnel in the field to ensure that care was being delivered appropriately.
  • Gathered pertinent information from the caller including name, address, phone number, nature of the call, symptoms and injuries and relayed this information to medical personnel.
  • Inputted data into computer system for tracking purposes such as incident location, time of call, type of incident.
  • Updated records in computer database after each call was completed.
  • Coordinated communications between multiple agencies during large scale emergencies.
  • Ensured compliance with local regulations related to emergency services operations.
  • Maintained current knowledge of area geography, streets and landmarks for accurate dispatch routing.
  • Utilized multi-line telephone system efficiently during high volume periods.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched police officers and emergency personnel to calls for service.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests for assistance and BOLOs.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Researched vehicle, wanted and missing persons information.
  • Advised personnel about accidents, weather conditions or other hazards.

Emergency Medical Dispatcher

Texas Lifeline Corporation TLC Ambulance
Dallas, Texas
05.2003 - 05.2004
  • Received emergency and non-emergency calls and provided pre-arrival instructions to callers.
  • Assessed situations, determined priority of calls and dispatched appropriate personnel and equipment.
  • Monitored radio transmissions between medical staff in field and base station for updates on patient status.
  • Maintained communication with medical personnel in the field to ensure that care was being delivered appropriately.
  • Gathered pertinent information from the caller including name, address, phone number, nature of the call, symptoms and injuries and relayed this information to medical personnel.
  • Provided support for medical personnel by monitoring vital signs of patients as directed by EMS personnel over the radio or telephone.
  • Inputted data into computer system for tracking purposes such as incident location, time of call, type of incident.
  • Updated records in computer database after each call was completed.
  • Verified insurance coverage with hospitals prior to transferring patients when necessary.
  • Answered questions from family members regarding patient condition while en route to hospital or other facility.
  • Assisted in training new dispatchers on proper procedures for handling emergency calls.
  • Coordinated communications between multiple agencies during large scale emergencies.
  • Reviewed recordings of past incidents to identify areas needing improvement in response times or customer service techniques.
  • Performed quality assurance checks on all incoming and outgoing calls.
  • Attended regular meetings with EMS supervisors to discuss performance issues or changes in protocol.
  • Ensured compliance with local regulations related to emergency services operations.
  • Maintained current knowledge of area geography, streets and landmarks for accurate dispatch routing.
  • Utilized multi-line telephone system efficiently during high volume periods.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Advised personnel about accidents, weather conditions or other hazards.

Emergency Medical Dispatcher

American Medical Response, AMR
Dallas, TX
05.2002 - 05.2003
  • Received emergency and non-emergency calls and provided pre-arrival instructions to callers.
  • Assessed situations, determined priority of calls and dispatched appropriate personnel and equipment.
  • Monitored radio transmissions between medical staff in field and base station for updates on patient status.
  • Maintained communication with medical personnel in the field to ensure that care was being delivered appropriately.
  • Gathered pertinent information from the caller including name, address, phone number, nature of the call, symptoms and injuries and relayed this information to medical personnel.
  • Inputted data into computer system for tracking purposes such as incident location, time of call, type of incident.
  • Updated records in computer database after each call was completed.
  • Served as a liaison between hospital personnel and ambulance crew members regarding transfer of patient information upon arrival at hospital.
  • Verified insurance coverage with hospitals prior to transferring patients when necessary.
  • Answered questions from family members regarding patient condition while en route to hospital or other facility.
  • Assisted in training new dispatchers on proper procedures for handling emergency calls.
  • Coordinated communications between multiple agencies during large scale emergencies.
  • Reviewed recordings of past incidents to identify areas needing improvement in response times or customer service techniques.
  • Performed quality assurance checks on all incoming and outgoing calls.
  • Ensured compliance with local regulations related to emergency services operations.
  • Maintained current knowledge of area geography, streets and landmarks for accurate dispatch routing.
  • Utilized multi-line telephone system efficiently during high volume periods.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Advised personnel about accidents, weather conditions or other hazards.

Emergency Medical Technician Basic

Texas Lifeline Corporation TLC Ambulance
Dallas, TX
05.2001 - 05.2002
  • Assisted in providing medical care to patients with a variety of illnesses and injuries.
  • Evaluated patient condition by taking vital signs, listening to their concerns, and performing physical exams.
  • Provided emergency medical treatment at the scene of accidents or other medical emergencies.
  • Transported ill or injured persons to medical facilities using ambulance equipment and techniques safely and efficiently.
  • Provided basic life support including CPR, AED use, airway management, oxygen administration.
  • Assisted in maintaining vehicle inventory and restocking supplies as needed.
  • Communicated with dispatchers regarding patient information and transport destinations.
  • Educated patients on proper pre-hospital care techniques such as splinting or applying pressure dressings for bleeding control.
  • Maintained accurate records of patient care services provided in accordance with documentation guidelines.
  • Ensured that all necessary paperwork was completed accurately according to departmental protocol.
  • Responded quickly and effectively during times of crisis or extreme stress.
  • Utilized critical thinking skills to assess situations rapidly while making sound clinical decisions.
  • Managed multiple tasks simultaneously while remaining calm under pressure.
  • Demonstrated professionalism through appearance and behavior at all times.
  • Participated in continuing education programs to maintain certification requirements.
  • Provided emotional support to patients' families during difficult times.
  • Attended regular team meetings to discuss patient cases and review safety procedures.
  • Assessed emergency situations and prioritized medical care for patients.
  • Demonstrated dedication to providing quality care through continued training and education.
  • Remained level-headed and proactive during emergency situations.
  • Developed strong rapport with other medical professionals to foster quality and efficient patient care.
  • Documented calls in reports detailing incident type and course of treatment.
  • Evaluated patients' medical status and monitored vital signs during transit.
  • Monitored patients from scene to hospital transfer while conducting in-transit care.
  • Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
  • Documented patient condition and treatment to facilitate plan of care.
  • Assessed patient condition to administer first-aid treatment or advanced level life support.
  • Rendered direct patient care by stabilizing patients and determining course of action based on triage.
  • Operated emergency vehicles with caution to keep patients, public and first responders safe.
  • Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
  • Evaluated patients at accident scenes to screen, assess and treat significant injuries.
  • Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
  • Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
  • Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
  • Observed and assessed incident scenes to maintain safety of first responders.
  • Transported patients from accident scenes to hospitals in emergency vehicles.
  • Explained to conscious patients steps involved for medical evaluations and need for possible hospital transport.
  • Trained new hires by offering insight into job duties and assessing shift performance.
  • Asked patients questions about over-the-counter medications, prescriptions and illicit drug activity to identify side effects or signs of overdose.
  • Administered first aid treatment or life support in prehospital settings.
  • Monitored and replenished ambulance supplies, maintaining well-stocked inventory and properly functioning equipment.
  • Assessed scene upon arrival for possible hazards or dangerous situations.
  • Performed CPR and used defibrillator on cardiac patients.
  • Operated ambulance to and from scenes and emergency facilities, responding to dispatch calls for emergent medical assistance.
  • Calmed patients by carefully explaining each step and remaining composed.
  • Communicated with dispatchers or treatment center personnel to exchange information and arrange patient intake.
  • Interviewed patients to obtain medical history and details on current issues.

Emergency Medical Technician Basic

American Medical Response, AMR
Dallas, TX
02.2000 - 05.2001
  • Assisted in providing medical care to patients with a variety of illnesses and injuries.
  • Evaluated patient condition by taking vital signs, listening to their concerns, and performing physical exams.
  • Provided emergency medical treatment at the scene of accidents or other medical emergencies.
  • Transported ill or injured persons to medical facilities using ambulance equipment and techniques safely and efficiently.
  • Provided basic life support including CPR, AED use, airway management, oxygen administration.
  • Assisted in maintaining vehicle inventory and restocking supplies as needed.
  • Communicated with dispatchers regarding patient information and transport destinations.
  • Maintained accurate records of patient care services provided in accordance with documentation guidelines.
  • Ensured that all necessary paperwork was completed accurately according to departmental protocol.
  • Responded quickly and effectively during times of crisis or extreme stress.
  • Collaborated with physicians, nurses, paramedics, firefighters, police officers, hospital staff members, family members and other healthcare professionals when caring for patients.
  • Utilized critical thinking skills to assess situations rapidly while making sound clinical decisions.
  • Performed basic laboratory tests such as glucose monitoring or urinalysis testing.
  • Managed multiple tasks simultaneously while remaining calm under pressure.
  • Demonstrated professionalism through appearance and behavior at all times.
  • Participated in continuing education programs to maintain certification requirements.
  • Provided emotional support to patients' families during difficult times.
  • Attended regular team meetings to discuss patient cases and review safety procedures.
  • Assessed emergency situations and prioritized medical care for patients.
  • Demonstrated dedication to providing quality care through continued training and education.
  • Remained level-headed and proactive during emergency situations.
  • Documented calls in reports detailing incident type and course of treatment.
  • Evaluated patients' medical status and monitored vital signs during transit.
  • Monitored patients from scene to hospital transfer while conducting in-transit care.
  • Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
  • Documented patient condition and treatment to facilitate plan of care.
  • Rendered direct patient care by stabilizing patients and determining course of action based on triage.
  • Operated emergency vehicles with caution to keep patients, public and first responders safe.
  • Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
  • Evaluated patients at accident scenes to screen, assess and treat significant injuries.
  • Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
  • Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
  • Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
  • Observed and assessed incident scenes to maintain safety of first responders.
  • Transported patients from accident scenes to hospitals in emergency vehicles.
  • Explained to conscious patients steps involved for medical evaluations and need for possible hospital transport.
  • Trained new hires by offering insight into job duties and assessing shift performance.
  • Asked patients questions about over-the-counter medications, prescriptions and illicit drug activity to identify side effects or signs of overdose.
  • Administered first aid treatment or life support in prehospital settings.
  • Calmed patients by carefully explaining each step and remaining composed.
  • Interviewed patients to obtain medical history and details on current issues.
  • Cleaned and sanitized ambulance and supplies between calls.
  • Collaborated with medical personnel to quickly treat and transport patients.
  • Immobilized patients for transport using backboard or other spinal mobilization.

Correctional Training Officer

Dallas County Sheriff's Department
Dallas, TX
11.1990 - 02.2000
  • Monitored progress of trainees through observation or feedback from supervisors and mentors.
  • Prepared reports outlining progress of employees' development activities.
  • Mentored specific employees on areas in need of improvement.
  • Explained goals and expectations required of trainees.

Education

Course Completion - EMT-Basic

Click EMS School
DeSoto, TX
01-2020

Course Completion - Firefihter 1&2

Desoto Fire Academy
DeSoto, TX
06-2012

High School Diploma -

North Garland High School
Garland, TX
06-1990

Some College (No Degree) -

Ashford University
San Diego, CA

Skills

  • Vehicle Maintenance
  • Scheduling expertise
  • Route Planning
  • Logistics Management
  • Resource Monitoring
  • Customer Service
  • Customer Request Management
  • Quality Control
  • Communication Management
  • Dispatch Recordkeeping
  • Customer Relationship Management
  • Data Entry
  • Professionalism
  • Interpersonal Skills
  • Excellent Communication
  • Problem-solving abilities
  • Time management abilities
  • Active Listening
  • Self Motivation
  • Adaptability
  • Professional Demeanor
  • Goal Setting
  • Teamwork and Collaboration
  • Team building
  • Creative Thinking
  • Critical thinker
  • Workload Management
  • Task Prioritization
  • Personnel Monitoring
  • Effective Communications
  • Continuous Improvement
  • Team Collaboration
  • Decision-Making
  • Organizational Skills
  • Problem-Solving
  • Mentoring and Coaching
  • Traffic Monitoring
  • Multitasking
  • Adaptability and Flexibility
  • Training and Development
  • Written Communication
  • Microsoft Office
  • Reliability
  • Attention to Detail
  • Call Center Software

Affiliations

  • Avid BBQ novice
  • Volunteer Firefighter/Captain
  • Father of one-Daughter is 26 years old
  • Grandfather to 2 with a 3rd on the way.
  • Dog lover
  • Home improvement projects
  • Cooking

Accomplishments

  • Hunt County Dispatcher of the year 2023
  • Dispatcher of the year with TLC Ambulance
  • Fire Department promotion to Captain
  • Promotion to Lead Dispatcher

Certification

  • Active EMT and EMD certifications
  • Texas Commission of Fire Protection Certification (Expired)NIMS course completion Certificates IS100, IS-144, IS-200, IS-300, IS-400, IS-700, and IS-800,
  • Course completion for TEEX Weapons of Mass Destruction Response Readiness
  • TEEX emergency Vehicle Operations Certificate of Completion

Languages

English
Full Professional

Masonic Organization

  • Learning how to subdue passions
  • community service
  • Interaction Skills with others

Texas Community Charities Foundation

  • Serving the community
  • Back Pack and school supplies giveaways
  • Trunk or Treat
  • Mother Daughter Brunch
  • Casino night
  • educationise money for eductaion and support of different organizations to Include schools and New Beginnings Battered Women's Shelter

References

References available upon request.

Timeline

Dispatch Lead

American Medical Response, AMR
08.2021 - Current

Emergency Medical Dispatcher

North Texas Regional EMS
03.2018 - 08.2021

Dispatch Lead

American Medical Response, AMR
10.2015 - 03.2018

Emergency Medical Dispatcher

Rockwall County EMS
05.2005 - 10.2015

Emergency Medical Dispatcher

Garland Police Department
05.2004 - 10.2005

Emergency Medical Dispatcher

Texas Lifeline Corporation TLC Ambulance
05.2003 - 05.2004

Emergency Medical Dispatcher

American Medical Response, AMR
05.2002 - 05.2003

Emergency Medical Technician Basic

Texas Lifeline Corporation TLC Ambulance
05.2001 - 05.2002

Emergency Medical Technician Basic

American Medical Response, AMR
02.2000 - 05.2001

Administration's Captain

Dallas County Volunteer Fire Rescue
06.1997 - 10.2014

Correctional Training Officer

Dallas County Sheriff's Department
11.1990 - 02.2000

Course Completion - EMT-Basic

Click EMS School

Course Completion - Firefihter 1&2

Desoto Fire Academy

High School Diploma -

North Garland High School

Some College (No Degree) -

Ashford University

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Craig Jones