Summary
Overview
Work History
Education
Skills
Timeline
Generic

Craig Jones

Medway

Summary

Dynamic Motor Coach Operator with Cyr Bus, recognized for exceptional passenger assistance and safety measures. Proficient in vehicle inspections and defensive driving, consistently achieving on-time performance. Enhanced customer satisfaction through effective communication and problem resolution, contributing to increased revenues during peak seasons. Committed to maintaining a safe and welcoming travel environment.

Overview

37
37
years of professional experience

Work History

Motor Coach Operator

Cyr Bus
04.2016 - 06.2025
  • Operated motor coaches safely in compliance with traffic regulations and company policies.
  • Assisted passengers with boarding, ensuring comfort and accessibility during travel.
  • Conducted pre-trip inspections to verify vehicle safety and identify maintenance needs.
  • Communicated effectively with dispatch to report delays or issues encountered on routes.
  • Conducted pre-trip inspections, ensuring vehicle readiness and compliance with safety standards.
  • Provided exceptional customer service, addressing passenger inquiries and concerns effectively.
  • Managed route navigation using GPS systems, optimizing travel times while ensuring punctuality.
  • Served as a positive ambassador for the company, promoting its brand and services to potential customers during in-person interactions or through social media platforms.
  • Ensured smooth operations, conducting thorough pre-trip inspections and addressing maintenance issues promptly.
  • Delivered excellent customer service by responding to inquiries, resolving issues, and providing assistance as needed.
  • Adapted quickly to unforeseen circumstances such as road closures or detours, making necessary adjustments without compromising safety or timeliness goals.
  • Navigated traffic conditions skillfully while adhering to established schedules, minimizing delays or disruptions in service.
  • Assisted passengers with special needs, ensuring a comfortable and accessible travel experience for all customers.
  • Contributed to increased revenues by driving additional charters during peak seasons or special events.
  • Promoted teamwork among fellow operators, sharing best practices for safe driving techniques and efficient routes.
  • Contributed to the development of new routes or service offerings by providing valuable feedback from firsthand experience on the job.
  • Reduced accidents and maintained safety records by adhering to company policies and federal regulations.
  • Enhanced passenger satisfaction by providing safe and timely transportation services.
  • Managed challenging situations calmly and professionally, maintaining positive relationships with passengers and coworkers alike.
  • Maintained punctuality, consistently arriving at destinations on schedule through efficient route planning and time management skills.
  • Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
  • Updated and maintained accurate trip logs and records.
  • Diffused potential passenger disputes with fairness and professionalism.
  • Inventoried bus emergency and first aid supplies and equipment.
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Received excellent customer reviews for friendly, punctual transport services.
  • Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Operated large vehicles in difficult urban and rural conditions.

Paraprofessional

Millinocket School Department
09.2015 - 06.2016
  • Supported educators by assisting with lesson preparation and classroom management.
  • Implemented individualized support strategies for students with diverse learning needs.
  • Facilitated communication between teachers, parents, and support staff to ensure student success.
  • Monitored student progress and provided feedback to improve academic performance.
  • Enhanced classroom environment through organization of materials and resources for effective learning.
  • Advocated for students' needs, promoting inclusion and participation in school activities.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
  • Collaborated with teachers to develop and implement individualized education plans for students with special needs.
  • Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
  • Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Reported on student progress, behavior, and social skills to parents.
  • Coordinated with multidisciplinary teams to evaluate student progress and adjust instructional strategies as needed.
  • Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
  • Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
  • Ensured compliance with state regulations by maintaining thorough documentation of services provided to students with disabilities.
  • Administered tests and assessments to evaluate student progress and performance.
  • Facilitated small group tutoring sessions for students struggling in math and reading.
  • Engaged with students during extracurricular activities, supporting their interests beyond classroom.
  • Assisted in creating lesson plans that accommodated various learning styles, promoting inclusivity.
  • Supported teachers in grading assignments, ensuring timely feedback for students.
  • Monitored student safety during school outings, ensuring secure learning environment.
  • Utilized technology in classroom to enhance learning experiences.
  • Coordinated with teachers to monitor student progress, identifying areas for improvement.
  • Participated in professional development workshops, continuously improving teaching skills.
  • Enhanced student engagement by implementing interactive learning activities.
  • Fostered positive learning environment, managing classroom behavior effectively.
  • Provided feedback to teachers on student progress, aiding in adjustment of teaching strategies.
  • Adapted teaching materials for special education students, meeting diverse learning needs.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
  • Enforced rules and instructions to maintain discipline.
  • Took part in professional development workshops to boost skills.
  • Developed and implemented strategies to improve student engagement.
  • Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
  • Stepped into non-classroom environments such as libraries to help staff manage demand.
  • Monitored students in computer lab to enforce proper use of resources.

Bus Driver

Bragdon Bus
08.2007 - 06.2016
  • Ensured passenger safety through adherence to traffic laws and company regulations.
  • Maintained vehicle cleanliness and conducted regular inspections for operational readiness.
  • Provided exceptional customer service, assisting passengers with inquiries and special needs.
  • Planned and executed efficient routes, minimizing delays while maximizing service quality.
  • Maintained accurate records of trips, including mileage and passenger counts.
  • Responded promptly to emergencies, ensuring passenger safety at all times.
  • Communicated effectively with dispatch regarding route changes and delays.
  • Trained new drivers on operational procedures and safety protocols.
  • Implemented best practices for fuel efficiency during daily routes.
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Conducted pre-trip inspections of bus for safe operation.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
  • Communicated regularly with central dispatch teams to report delays and route changes.
  • Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
  • Received excellent customer reviews for friendly, punctual transport services.
  • Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
  • Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
  • Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.
  • Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
  • Retained bus system, route and stop knowledge for informative customer advice.
  • Remained current on local traffic regulations and attended regular training sessions to maintain up-to-date knowledge of industry best practices.
  • Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
  • Trained new bus drivers in company policies, route navigation techniques, and safety protocols to ensure smooth onboarding experiences.
  • Contributed to company reputation for reliability by maintaining an exceptional attendance record and punctuality rate.
  • Performed minor maintenance tasks such as changing lights or checking tire pressure to ensure the safe operation of the bus at all times.
  • Monitored onboard security systems such as cameras or alarms to ensure the well-being of all passengers during their commute.
  • Collaborated with school staff to coordinate transportation needs for field trips, sporting events, and other extracurricular activities requiring off-site travel.
  • Navigated through diverse weather conditions, guaranteeing safe arrival despite challenges.
  • Actively participated in community outreach programs, representing company positively in public events.
  • Increased route efficiency, avoiding traffic-heavy areas and choosing optimal paths.
  • Enhanced vehicle cleanliness and maintenance, conducting regular checks and cleanups.
  • Conducted thorough pre-trip and post-trip vehicle inspections to ensure operational safety, reporting any issues immediately.
  • Improved on-time performance with efficient route planning and time management.
  • Fostered positive team environment, sharing knowledge and tips with colleagues to enhance overall service quality.
  • Engaged in continuous professional development, attending workshops on safety practices and customer service.
  • Developed strong rapport with regular passengers, fostering welcoming and friendly environment.
  • Kept accurate records of travel logs, maintenance, and incident reports, contributing to operational transparency.
  • Employed conflict resolution skills to manage disputes or concerns, maintaining peaceful travel environment.
  • Handled emergency situations with calm and decisive actions, safeguarding passengers and vehicle.
  • Enhanced passenger satisfaction by providing timely, courteous service and addressing concerns promptly.
  • Maintained strict adherence to safety protocols, ensuring passenger and vehicle safety on all routes.
  • Assisted passengers with special needs, ensuring accessible and comfortable travel for everyone.
  • Coordinated with dispatch team to manage unexpected delays or changes in route efficiently.
  • Improved communication, providing clear and helpful announcements for passengers regarding stops and delays.
  • Inspected bus for any mechanical issues before departure.
  • Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
  • Followed all relevant schedules for routes and arrivals.
  • Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
  • Developed and maintained positive relationships with passengers and other drivers.
  • Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
  • Assisted passengers with inquiries and requests during trips.
  • Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
  • Verified cleanliness and tidiness of bus through regular cleaning.
  • Operated large vehicles in difficult urban and rural conditions.
  • Fostered safe bus environment by enforcing rules of conduct for passengers.

Call Fire Fighter/Ambulance Driver

Town of Millinocket
01.1994 - 01.2014
  • Responded to emergency calls, ensuring rapid and effective firefighting operations.
  • Conducted fire suppression operations using advanced firefighting techniques and equipment.
  • Responded to emergency calls, providing rapid assessment and action in high-pressure situations.
  • Collaborated with team members to develop and implement effective firefighting strategies during incidents.
  • Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision-making in emergency situations.
  • Increased firefighter skill levels by providing ongoing training sessions on new equipment use, rescue techniques, and hazardous materials handling.
  • Saved lives and protected property by swiftly executing firefighting techniques during numerous incidents.
  • Provided critical medical assistance to injured individuals at incident scenes utilizing CPR certification and basic EMT skills when necessary.
  • Enhanced teamwork among crew members through regular training exercises and collaboration in high-pressure situations.
  • Directed evacuations during fires and emergencies to avoid fatalities, injuries, and panic.
  • Developed strong relationships with fellow first responders by participating in joint training exercises and supporting mutual aid agreements.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Acted quickly to contain hazardous chemicals likely to catch fire, leak, or spill.
  • Streamlined communication between firefighters and command staff during incidents with clear radio procedures and incident reporting protocols.
  • Collaborated with local law enforcement agencies to ensure smooth coordination during emergency operations and disaster responses.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Collaborated with other emergency responders on scene to establish adequate fire suppression.
  • Participated in community outreach programs to raise awareness of fire prevention and safety measures.
  • Operated hoses, pumps, ladders and other firefighting equipment.

Park Ranger

Baxter State Park
06.2001 - 08.2006
  • Monitored park trails for safety hazards and wildlife activity.
  • Educated visitors on park regulations and conservation efforts.
  • Assisted in maintenance of park facilities and equipment.
  • Conducted guided nature walks, enhancing visitor experience and engagement.
  • Enforced laws and regulations within parks for campgrounds, trails, nature preserves and roadways.
  • Enforced park rules consistently to protect natural resources while creating a safe environment for all visitors.
  • Supported emergency response efforts during natural disasters or medical incidents, ensuring visitor wellbeing.
  • Increased park safety by conducting regular patrols and addressing potential hazards in a timely manner.
  • Responded to visitor inquiries, providing information on park amenities and activities.
  • Provided information and guidance for park visitors, answered questions and inquiries and suggested trails for hiking.
  • Distributed park and trail maps, provided park information and answered customer service questions.
  • Participated in ongoing training sessions to refine skills in first aid, search-and-rescue techniques, firefighting procedures, and more.
  • Trained on fire protection, containment procedures and applied skills in fire fighting.
  • Directed incoming and outgoing traffic during special events and identified available parking areas for drivers.
  • Improved overall park cleanliness with meticulous litter removal and facility maintenance tasks.
  • Informed visitors of current and recurring dangers posed by wildlife, terrain and inclement weather.
  • Administered first aid to visitors suffering from falls and minor injuries and contacted paramedics for hospital transport in serious cases.
  • Performed search and rescue operations for missing people and coordinated with local agencies for response operations.
  • Maintained cleanliness and order within park, ensuring welcoming environment for all visitors.
  • Enhanced visitor safety by conducting regular patrols of park areas and trails.
  • Played key role in emergency situations, providing first aid and coordinating with emergency services when necessary.

Ast Manager Athletic Events

University of Maine, Orono
08.2002 - 05.2006
  • Led strategic initiatives to enhance operational efficiency within university departments.
  • Developed and implemented policies to improve student services and faculty support.
  • Collaborated with cross-functional teams to streamline administrative processes and reduce redundancies.
  • Mentored staff, fostering professional growth and enhancing team performance across divisions.
  • Coordinated large-scale projects, ensuring timely completion while adhering to quality standards.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved safety procedures to create safe working conditions for workers.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Developed detailed plans based on broad guidance and direction.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Accomplished multiple tasks within established timeframes.
  • Facilitated training programs focused on best practices in operations and project management.

Delivery Driver

Dead River Company
05.1988 - 01.2001
  • Delivered packages efficiently, adhering to scheduled routes and timelines.
  • Ensured vehicle maintenance and cleanliness for optimal performance and safety standards.
  • Communicated effectively with dispatch to coordinate delivery schedules and address issues.
  • Managed customer interactions professionally, resolving concerns to enhance satisfaction levels.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
  • Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
  • Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
  • Improved delivery accuracy by diligently checking orders before departure.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.
  • Supported positive customer experience by resolving delivery issues promptly and effectively.
  • Fostered strong relationships with customers, leading to increased loyalty and repeat business.
  • Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Enhanced customer trust by providing courteous and professional service during deliveries.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Fostered positive working relationships with regular customers.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Kept detailed records of deliveries and money received from customers.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Filled out load paperwork and DOT-mandated log books.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.

Education

History /Political Science/Canadian Studies /Educa

University of Maine
Orono, ME

High School Diploma - College/Business

George W Stearns High School
Millinocket, ME
06.1989

Skills

  • Vehicle inspection proficiency
  • Defensive driving
  • Safety measures
  • Passenger assistance

Timeline

Motor Coach Operator

Cyr Bus
04.2016 - 06.2025

Paraprofessional

Millinocket School Department
09.2015 - 06.2016

Bus Driver

Bragdon Bus
08.2007 - 06.2016

Ast Manager Athletic Events

University of Maine, Orono
08.2002 - 05.2006

Park Ranger

Baxter State Park
06.2001 - 08.2006

Call Fire Fighter/Ambulance Driver

Town of Millinocket
01.1994 - 01.2014

Delivery Driver

Dead River Company
05.1988 - 01.2001

History /Political Science/Canadian Studies /Educa

University of Maine

High School Diploma - College/Business

George W Stearns High School

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Craig Jones