Craig Knowles
Belle Glade,FL
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged deep cleaning expertise and exceptional time management at the United States Post Office to significantly improve facility safety and cleanliness. My strong work ethic and problem-solving skills have consistently driven positive outcomes, demonstrating a commitment to excellence and reliability in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Custodial Specialist
United States Post Office
11.2014 - Current
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Enhanced cleanliness and safety by implementing efficient custodial practices in various facilities.
- Improved facility safety by promptly addressing spills, hazards, or other potential risks as they arose.
- Optimized daily schedules to maximize efficiency while still delivering high-quality service results.
- Utilized time-management skills effectively, prioritizing tasks according to urgency while managing multiple responsibilities simultaneously.
- Conducted inventory management for cleaning supplies, maintaining adequate stock levels while minimizing waste.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Kept building spaces premises clean inside and outside.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Sales Associate
Citi Trends
07.2011 - 11.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales Associate
Cato Fashions
06.2008 - 07.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier Assistant
Nathan’s Famous
06.2006 - 06.2007
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
Education
Associate Degree - Criminal Justice
Palm Beach State College
Belle Glade, FLDiploma -
Glades Central Community High
Belle Glade, FL05.2008
Skills
- Strong Work Ethic
- Deep cleaning expertise
- Chemical handling knowledge
- groundskeeping knowledge
- Inventory Control Abilities
- Restroom Sanitation Expertise
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Responsible and Dependable
- Minor Repairs
- Sweeping and Mopping
Timeline
Custodial Specialist
United States Post Office
11.2014 - Current
Sales Associate
Citi Trends
07.2011 - 11.2014
Sales Associate
Cato Fashions
06.2008 - 07.2011
Cashier Assistant
Nathan’s Famous
06.2006 - 06.2007
Associate Degree - Criminal Justice
Palm Beach State College
Diploma -
Glades Central Community High
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