Craig Langley
Kansas City,KS
Summary
Dependable automotive professional bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Owner/distributor
Mac Tool
05.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Parts Manger
Roberts Chevrolet Buick
07.2022 - 12.2022
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Trained team members in successful strategies to meet operational and sales targets.
Parts Consultant
Victory Ford
03.2020 - 07.2022
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Drove operational improvements which resulted in savings and improved profit margins.
Parts Consultant
Louisburg Ford
11.2019 - 03.2020
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
Service Manager
ATSI
05.2019 - 11.2019
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Developed written plans and obtained customer consent to proceed.
- Followed up with customers during and after installations to verify satisfaction.
- Guided techs on automotive repair, tool usage and equipment operation.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Set and administered department budgets for expenditures, materials and labor.
- Met with customers to discuss service needs and offer available solutions.
Parts and Service Director
Oaks Mitsubishi
05.2018 - 01.2019
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant Parts Manager
Shawnee Mission KIA
02.2015 - 05.2018
- Increase gross profit from $30k per moth to in excess of $100k per month while maintaining over 30% gp.
- Improved sales and inventory management by effectively controlling daily parts program activities.
- Ordered parts for customers, repair shops and the dealer service department.
- Partnered with managers to implement operational enhancements for paperwork processing, inventory control and protocol.
- Located new vendors and set up favorable terms and pricing structures.
- Set employee schedules and delegated work assignments.
Parts Advisor
Legends Honda
06.2014 - 02.2015
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Monitored security and handled incidents in a calm and professional manner.
- Supervised and directed all merchandise and shipment processing.
Assistant Parts Manager
Shawnee Mission KIA
10.2008 - 03.2012
Parts Manager
Bossier Nissan/Subaru
01.2007 - 12.2007
- Improved sales and inventory management by effectively controlling daily parts program activities.
- Ordered parts for customers, repair shops and the dealer service department.
- Mitigated financial discrepancies by managing claims processing, damaged goods, back orders, overages and shortages.
- Set employee schedules and delegated work assignments.
- Developed and rolled out new policies.
- Managed all purchasing, sales, marketing and customer account operations to ensure efficiency and performance.
Education
Certificate In Auto Body Collision Repair -
A.V.T.S
05.1989
High School Diploma -
Shawnee Mission Northwest High School
05.1988
Skills
- Vehicle operations knowledge
- Supply orders
- Returns processing
- Staff Training
- Team collaboration
- Purchasing oversight
- Improving customer satisfaction
- Report generation
- Operations management
- Verbal and written communication
- Parts ordering and management
- Inventory coordination
- Small business operations
- Customer relations
- Relationship building
Additional Information
- 9139726895 , Authorized to work in the US for any employer
Certification
ASE certified
Timeline
Owner/distributor
Mac Tool
05.2023 - Current
Parts Manger
Roberts Chevrolet Buick
07.2022 - 12.2022
Parts Consultant
Victory Ford
03.2020 - 07.2022
Parts Consultant
Louisburg Ford
11.2019 - 03.2020
Service Manager
ATSI
05.2019 - 11.2019
Parts and Service Director
Oaks Mitsubishi
05.2018 - 01.2019
Assistant Parts Manager
Shawnee Mission KIA
02.2015 - 05.2018
Parts Advisor
Legends Honda
06.2014 - 02.2015
Assistant Parts Manager
Shawnee Mission KIA
10.2008 - 03.2012
Parts Manager
Bossier Nissan/Subaru
01.2007 - 12.2007
High School Diploma -
Shawnee Mission Northwest High School
Certificate In Auto Body Collision Repair -
A.V.T.S
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