Craig Lee
Gilbert,AZ
Summary
Passionate Executive Director experienced in developing and managing staff, budgets and programs to achieve results. Offering several years of experience at executive level. Applies skills in ministry, leadership, mentoring, and training to motivate organization's members in meeting organizational mission and program goals. Successfully raises public awareness about community-based programs and services.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Executive Director
Goldensun Peace Ministries
Glendale, AZ
12.2022 - Current
- Provided leadership and team building to a staff of 80 employees through motivating and inspiring coaching, training, and mentoring activities, which resulted in a successful record of employee retention, improved employee morale, and a 35% increase in team productivity.
- Increased staff retention by 20% by implementing leadership development programs, employee engagement initiatives, and performance recognition systems.
- Created and implemented effective training sessions on policies and procedures for staff, resulting in a 30% increase in staff understanding of programmatic compliance and a 5% increase in program participant satisfaction.
- Managed a budget of $1.5M while reducing operational costs by 15% through strategic partnerships, process improvements, and resource optimization.
- Drove organizational transformation, achieving a 40% increase in donations and a 25% reduction in operational costs over two years, while scaling services, ensuring long-term sustainability and growth.
- Developed and implemented a comprehensive process for tracking records, logs, and documentation, leading to a 20% increase in efficiency across the organization.
- Cultivated and maintained industry relationships and partnerships to capitalize on opportunities and maximize business success.
Program Director
Casa Pacifica Centers for Children & Families
Camarillo, CA
12.2021 - 12.2022
- Successfully implemented a regional training program that enhanced collaboration and communication between mental health services and other departments, leading to a 20% increase in client satisfaction.
- Developed and implemented team-wide strategies to streamline processes and maximize efficiency, leading to a 20% improvement in overall customer satisfaction ratings and a 10% reduction in employee turnover.
- Implemented a comprehensive performance tracking system, resulting in a 20% increase in team productivity and a 15% improvement in quality assurance.
- Oversaw client caseload for non-profit agency, managed assessments and functional analyses, developed individualized treatment plans and measured ongoing effectiveness of plans.
- Managed and optimized program operations, resulting in a 20% increase in overall productivity.
Facility Manager
Trinity House STRTP Inc
Oxnard , CA
07.2020 - 12.2021
- Supported the professional development of frontline staff through on-going coaching and supervision, resulting in improved employee morale and engagement, measured through a 15% increase in employee retention and a 5% increase in productivity.
- Regularly updated and monitored progress of individual treatment, management and discharge plans, leading to improved patient outcomes and a 40% increase in client satisfaction.
- Collaborated with other team members to develop and monitor individualized resident care plans, resulting in a 70% reduction in incidents of behavioral issues and a 10% increase in overall staff efficiency.
- Reviewed and approved over 200 Special Incident Reports within strict deadlines, resulting in increased efficiency in communication with other departments.
- Created and implemented crisis intervention training for staff, leading to an increase of employee confidence in handling crisis interventions from 80% to 90%.
High Needs Case Manager
Child & Family Support Services
Phoenix, AZ
12.2018 - 07.2020
- Created relationships with a wide range of stakeholders, including DCS, DDD, juvenile probation, and Direct Service; leading to a 15% decrease in the number of legal cases and a 50% increase in the number of successful outcomes for clients.
- Effectively coordinated services between clients, families, and external service providers, resulting in a 65% reduction in time spent on administrative tasks and a 75% improvement in client satisfaction ratings.
- Developed successful support plans for the family that reflected their individual strengths, needs and cultural background, resulting in a 25% improvement in family functioning.
- Established strength-based agendas for CFT meetings, increasing morale and team collaboration by 35%, resulting in improved efficiency.
- Created strategic outreach efforts and established community-wide plans to increase access to resources, resulting in a 15% increase in public awareness of available resources and a 15% increase in utilization of services by the target population.
Education
MBA - Business Administration
Grand Canyon University
Phoenix, AZ07-2024
Bachelor of Arts - Business Administration, Biblical Studies
Arizona Christian University
Phoenix, AZ12.2018
Skills
- Strategic Planning
- Communication
- Relationship Building
- Financial Oversight
- Business Development
- Negotiation
- Market Analysis
- Problem-Solving
- Operational Efficiency
- Stakeholder Engagement
- Team Development and Leadership
Certification
- Certified Group Home Administrator
Timeline
Executive Director
Goldensun Peace Ministries
12.2022 - Current
Program Director
Casa Pacifica Centers for Children & Families
12.2021 - 12.2022
Facility Manager
Trinity House STRTP Inc
07.2020 - 12.2021
High Needs Case Manager
Child & Family Support Services
12.2018 - 07.2020
MBA - Business Administration
Grand Canyon University
Bachelor of Arts - Business Administration, Biblical Studies
Arizona Christian University
- Certified Group Home Administrator
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