CRAIG LELAND PALM
COLUMBUS,OHIO
Summary
Forward-thinking construction leader and dedicated project manager offering several years of construction and contracting experience on projects. Well-versed in supervising all phases of construction, from pre-construction through final walkthroughs and closeout. Proven skills in multitasking on several projects per year. Diligent, diplomatic and inspirational with solid leadership, organizational and decision-making skills focused on delivering exceptional value to customers with high-quality construction.
Overview
1
1
Certification
41
41
years of professional experience
Work History
Construction Manager
Metronet
North Chicago, IL
08.2026 - Current
- Successfully created and executed project work plans, schedules, and controlled budgets as well as identifying and acquiring resources needed for the prosecution of the project(s).
- Managed the day-to-day operational aspects of construction projects to ensure on-time and under budget project completion.
- Managed decisions on the scope and delivery of the project including serving as a technical expert in interpreting the specifications of the project.
- Implemented effective processes and quality control measures, ensuring high-quality project outcomes efficiently and cost-effectively.
- Conducted meetings with internal and external customers, providing progress updates, addressing inquiries, and managing changes to project plans.
- Communicated requirements and specifications to the project staff and assisted with any questions related to the technology, equipment, and design requirements.
- Served as the project spokesperson by developing relationships and facilitating communication, updates, and meetings with internal and external customers.
- Ensured contract, permit, and authorization compliance.
- Reviewed construction contracts and requirements for each project.
Project Controls Manager
Metronet
Kent, Ohio
04.2025 - 08.2026
- Utilized job cost accounting techniques to create and manage project budgets, track actual results, and prepare financial reports..
- Completed and submitted financial forecasts, project schedule updates, and project progress reports.
- Monitored daily production reports and updated project schedules to reflect real-time progress and facilitate decision-making.
- Monitored the progression of the project as it relates to the schedule.
- Oversaw all contractors to ensure project alignment and quality standards. working in the field to ensure successful build
- Administered subcontracts and agreements, overseeing bid reviews and contractor selection to ensure alignment with project goals.
- Developed and drafted scopes of work in conjunction with other departments.
- Managed the local and state permitting processes.
- Maintained and managed Contractor and Professional Engineering Agreement files.
- Prepared, distributed, and evaluated projects related to RFPs/RFQs.
- Monitored and organized project inventory to ensure availability of necessary materials and warehouse facilities.
- Produced quality results in an efficient and cost-effective manner.
Project Manager Engineer
Horizon Telecommunications
Columbus, Ohio
07.2022 - Current
- Managed all large-scale projects and contractors.
- Successfully managed multiple projects simultaneously, prioritizing tasks and communicating progress to stakeholders.
- Managed projects with Site Tracker from concept to completion, ensuring alignment with project goals.
- Coordinated with cross-functional teams to deliver all fiber projects on time and under budget.
- Collaborate with cross-functional teams to ensure successful project delivery.
- Designed, implemented, and optimized OSP fiber optic networks of LCP, FSA, Distributive Split, and Centralized Split to serve high speed internet for residential and business customers in Ohio markets.
- Perform site surveys and create detailed documentation for OSP construction projects.
- Conducted site surveys to assess existing infrastructure and develop plans for expansion and upgrades.
- Performed site surveys, evaluated existing infrastructure, and recommended solutions to improve network efficiency.
- Manage multiple OSP construction crews and contractors to ensure project deadlines are met.
- Utilized CAD software to create detailed drawings and schematics for OSP projects.
- Provided training and support to junior engineers on OSP design and fiber build best practices.
- Established strong working relationships with city officials to facilitate safe and satisfactory project completions.
- Performed quality control assessments for engineering processes, including permitting, splicing, and FTTH design.
- Oversee utility damage investigations and file reports.
- Complete daily field safety audits of contractors and provide recommendations.
OSP Engineer
METRONET
Dayton, Ohio
05.2021 - 07.2022
- Interpreted construction plans, specifications, underground utility records, railroad, and ROW to ensure compliance and accuracy.
- Perform detailed site surveys, special studies, and prepare proposed plans and pricing estimates.
- Consult with the Construction Manager and make recommendations for outside plant construction activities.
- Inspected and approved completed work, ensuring adherence to quality standards and project specifications.
- Ensured all contractors are working within OSHA and METRONET safety guidelines.
- Redesigned aerial and underground utility layouts. Used ArcGIS. Used ArcGIS.
- Audited red-line and as-built drawings for accuracy and completeness.
- Responded to utility strikes, conducted investigation, and completed documentation of strike within 24 hours. Identified contractor training needs and arranged for contractors to get training.
- Processed payments for work completed for contractors.
Substitute Teacher
Educational Service Center
Columbus, OH
04.2017 - 05.2021
- Executed instructional and classroom management processes for absent teachers, ensuring continuity of learning.
- Implemented and taught lesson plans and instructions based on provided materials.
- Maintained a clean, respectful, and orderly classroom while adhering to school procedures, fostering a positive learning environment.
- Documented daily observations and completed Substitute Teacher Report Forms for regular teachers, providing insights into student engagement and classroom dynamics.
- Communicate in a friendly and positive manner towards parents, students, and administrators.
- Keep records of attendance, accidents, and incidents.
- Ensured safety of students during school activities, equipment, materials, and facilities.
Customer Service Specialist (Project Management)
AT&T
Columbus, Ohio
06.2007 - 10.2017
- Act as a single point of contact for all assigned projects.
- Managed OSP construction from permit approval to build delivery.
- Led management team to ensure quality and timely execution of design/build from inception to completion.
- Ensure the scope of each project is on schedule and within budget.
- Track projects and evaluate costs versus performance to ensure projects are on time and within budget.
- Developed and implemented process improvements enhancing efficiency for current projects.
- Collaborated with management to develop business practices and field procedures.
Technician (Lead)
AT&T
Columbus, Ohio
06.1997 - 10.2007
- Lead classroom instruction on copper, fiber splicing and DSL installation/repair for new hires.
- Replaced copper and fiber cables, performing fiber and copper splicing to ensure reliable connectivity.
- Collaborated with Engineering team to identify and prioritize fiber/copper splicing and maintenance needs.
- Implemented upgrades to outside plant systems to enhance service delivery. within budgets set by AT&T.
- Install telecommunications equipment, routers, switches, and wireless access points.
- Verify service by testing circuits and equipment.
Director of Operations
Maid To Please, Inc
Columbus, Ohio
09.1985 - 06.1997
- Provide leadership to management and ensure quality and timely execution of all cleaning projects.
- Managed the performance of all cleaning projects to ensure quality and timely execution.
- Forecast future revenues and expenditures to establish cost structures and determine capital budgeting for projects.
- Monitored financial metrics regularly the company's financial performance and analyzed business performance, market conditions to create forecasts.
- Oversaw employee payroll processes while fostering strong relationships with stakeholders.
- Processed all invoices and issued payments for accounts payable efficiently.
- Train and coach personnel on Environmental Safety Practices and Quality Assurance.
- Write sales proposals for prospective commercial cleaning contracts.
Education
MBA - Business Administration (Project Management Focused)
University of Phoenix
Columbus, OH04-2006
BS - Finance, Minor in Accounting
Franklin University
Columbus, OH01-1989
Skills
- Proven leader and motivator with over 30 years of experience in the telecommunications industry Bachelor of Science in Finance and a Master of Business Administration High level of planning, organizing, project management skills and decision-making ability Successfully lead and close multiple projects on time and under budget
Certification
OSHA30, Real Estate Appraisal, Real Estate Practice and Principles, Real Estate Finance, Real Estate Law
Timeline
Construction Manager
Metronet
08.2026 - Current
Project Controls Manager
Metronet
04.2025 - 08.2026
Project Manager Engineer
Horizon Telecommunications
07.2022 - Current
OSP Engineer
METRONET
05.2021 - 07.2022
Substitute Teacher
Educational Service Center
04.2017 - 05.2021
Customer Service Specialist (Project Management)
AT&T
06.2007 - 10.2017
Technician (Lead)
AT&T
06.1997 - 10.2007
Director of Operations
Maid To Please, Inc
09.1985 - 06.1997
MBA - Business Administration (Project Management Focused)
University of Phoenix
BS - Finance, Minor in Accounting
Franklin University