CRAIG LEWIS
Martins Ferry,OH
Summary
Experienced with outfitting, ensuring customers have best gear and equipment for their needs. Utilizes in-depth product knowledge and exceptional customer service to enhance shopping experience. Track record of fostering strong customer relationships and driving sales in dynamic retail environment.
Overview
17
17
years of professional experience
Work History
Lead Boat Sales Consultant
Cabela's
Triadelphia, WV
09.2022 - 04.2025
- Managed inventory levels by conducting regular stock checks, updating records, and placing orders as needed.
- Processed customer transactions efficiently, handling cash and credit card payments accurately and securely
- Processed customer transactions efficiently, handling cash and credit card payments accurately and securely.
- Enhanced customer satisfaction by providing personalized recommendations based on individual preferences and needs.
- Participated in ongoing training sessions to stay current on company and firearm regulations.
- Resolved customer complaints with professionalism and empathy, finding solutions that met their needs while adhering to company policies.
- Contributed to a welcoming store atmosphere by engaging with customers upon arrival, offering assistance promptly when needed.
- Handled incoming shipments of merchandise by unpacking boxes, verifying contents against invoices, and organizing items on the sales floor or in storage areas as necessary.
- Mentored newer team members on best practices for customer service, product knowledge, and store operations, contributing to a unified and successful store environment.
- Used POS system to process sales and returns
- Monitored customers for signs of security concerns and escalated issues to management.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Firearms Outfitter
Cabela's
Triadelphia, WV
07.2008 - 04.2025
- Managed inventory levels by conducting regular stock checks, updating records, and placing orders as needed.
- Processed customer transactions efficiently, handling cash and credit card payments accurately and securely
- Processed customer transactions efficiently, handling cash and credit card payments accurately and securely.
- Enhanced customer satisfaction by providing personalized recommendations based on individual preferences and needs.
- Participated in ongoing training sessions to stay current on company and firearm regulations.
- Resolved customer complaints with professionalism and empathy, finding solutions that met their needs while adhering to company policies.
- Contributed to a welcoming store atmosphere by engaging with customers upon arrival, offering assistance promptly when needed.
- Handled incoming shipments of merchandise by unpacking boxes, verifying contents against invoices, and organizing items on the sales floor or in storage areas as necessary.
- Mentored newer team members on best practices for customer service, product knowledge, and store operations, contributing to a unified and successful store environment.
- Used POS system to process sales and returns
- Monitored customers for signs of security concerns and escalated issues to management.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
AIRLINE INDUSTRY
INTERNATIONAL AIR ACADEMY
Columbia, MD12-1988
High School Diploma -
Stephen Decatur High School
Berlin, MD06-1988
Skills
- Client relationship building
- Product knowledge expertise
- Upselling strategies
- Teamwork
- Customer service
- Honest and dependable
- Professionalism
- Adaptability
Accomplishments
Was selected Outfitter Of The Year in 2018, for the Triadelphia, Wv Cabela's store.
Timeline
Lead Boat Sales Consultant
Cabela's
09.2022 - 04.2025
Firearms Outfitter
Cabela's
07.2008 - 04.2025
AIRLINE INDUSTRY
INTERNATIONAL AIR ACADEMY
High School Diploma -
Stephen Decatur High School