Summary
Overview
Work History
Education
Skills
Timeline
Generic

Craig Lindenstruth

New Berlin

Summary

Personable and customer-focused Movie Theater Employee with solid experience handling tickets, keeping theaters tidy and managing concessions sales. Skilled in operating point-of-sale systems with keen eye for detail. High-performing and dedicated to delivering excellent customer service.

Skilled Usher proficient in selling tickets, answering questions and monitoring facilities. Versed in security standards, cleaning procedures and restocking strategies.

Overview

4
4
years of professional experience

Work History

Theatre Associate

Marcus Theatres
12.2021 - Current
  • Responded promptly to any complaints from customers regarding their experience at the theatre.
  • Greeted patrons upon arrival and provided them with general information about the theater.
  • Checked tickets at show entrance to verify validity and seating arrangements.
  • Worked closely with management team to ensure smooth operations throughout each event or performance.
  • Assisted with the processing of ticket sales and refunds for patrons at the box office window.
  • Assisted in training new staff members on proper procedures for handling ticket sales, concessions.
  • Maintained a clean and organized lobby area, including restocking supplies as needed.
  • Monitored audience behavior during performances to make sure everyone was behaving appropriately and not disrupting the show.
  • Managed inventory of concession items such as popcorn, candy, and soda, and restocked when necessary.
  • Provided excellent customer service to patrons attending theatre performances.
  • Answered phone calls from patrons inquiring about upcoming shows or requesting refunds.
  • Managed cash and credit transactions and balanced registers after shifts.
  • Resolved customer complaints and inquiries, providing exceptional service to enhance their movie-going experience.
  • Swept food, debris and trash off of lobby and movie room floors.
  • Answered customer questions and concerns regarding tickets, pricing and promotions.
  • Performed ushering duties and assisted customers with seating.

Host

Marcus Theatres
12.2021 - Current
  • Managed incoming calls during busy shifts.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Took reservations over phone and in person.
  • Provided excellent customer service by anticipating customer needs.
  • Assisted servers in seating guests by escorting them to their tables.
  • Greeted guests upon arrival and provided them with menus.
  • Processed payments from customers using a POS system.
  • Provided customers with accurate wait times and monitored waiting list.
  • Managed dining room layout to maximize efficiency of staff members.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Answered telephone to provide dining information and take reservations.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Notified server after seating parties in section to facilitate prompt service.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Answered phones promptly to record and confirm reservations.

Education

Muskego Highschool
Muskego, WI

Skills

  • Box office operations
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Listening skills
  • Cleaning and sanitizing
  • Cash handling
  • Cash register operation
  • Payment processing
  • Food service assistance
  • POS software
  • Server support
  • Telephone reception
  • Guest relations
  • Reservations
  • Reservation coordination
  • Seating arrangements
  • Reservation management
  • Up-selling techniques
  • Takeout order processing
  • Greeting guests
  • Customer service expertise
  • Cleaning and sanitation
  • Food running
  • Table bussing
  • Guest seating

Timeline

Theatre Associate

Marcus Theatres
12.2021 - Current

Host

Marcus Theatres
12.2021 - Current

Muskego Highschool

Similar Profiles

CREATE PROFILE
Craig Lindenstruth