Craig Logar
Salt Lake City,United States
Summary
Versatile Field Operations Manager knowledgeable about team leadership, training and quality assurance management. Talent for assessing operations, uncovering problems and developing improvement plans. Bringing over 10 years of related experience.
Overview
6
6
years of professional experience
Work History
Field Operations Manager
Ecolab
02.2021 - Current
- Oversaw work of personnel, with 7 direct reports.
- Implemented and maintained high standards of quality in all areas.
- Monitored team performance to assess training requirements and areas in need of improvement.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Mitigated business risks by working closely with staff members and assessing performance.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Service/Fleet Manager
Edge Pest Control
01.2021 - 11.2021
- Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
- Managed employee scheduling, payroll and data collection to maximize project outcomes.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Monitored service staff performance and provided feedback for improvement.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed customer loyalty programs to increase customer satisfaction.
- Resolved customer complaints in professional and timely manner.
Operations Manager
Guardian Pest Control
07.2018 - 03.2020
- Devised processes to boost long-term business success and increase profit levels.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
Education
High School Diploma -
Swarthmore Academy
Swarthmore, PASkills
- Fleet Management
- Team Supervision
- Technical Leadership
- Operational Planning
- Staff Recruitment
- Training and mentoring
- Service Delivery Management
- Staff recruitment
- Contractor Management
- Sales Support
- Manage Operations
- Operations Oversight
- Logistics Management
- Operational planning
Timeline
Field Operations Manager
Ecolab
02.2021 - Current
Service/Fleet Manager
Edge Pest Control
01.2021 - 11.2021
Operations Manager
Guardian Pest Control
07.2018 - 03.2020
High School Diploma -
Swarthmore Academy
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