Craig Macauley
Fort Lauderdale,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
Work History
Office Manager
Sun-Tech Engineering, Inc.
2013.05 - 2024.06
- All day to day office activities including answering phones, meeting clients, bookkeeping, accounts payable, accounts receivable, collections, financial analysis, payroll, and banking, Extensive use of Quickbooks, Excel, and Word.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of office.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Associate Manager
Coach
2007.10 - 2013.04
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw training and onboarding process for all newly hired employees.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
Accounting And Business Management
Baruch College
New York, NYSkills
- Billing
- Bookkeeping
- Operations Management
- Customer Service
- Data Entry
- Administrative Support
- Document Management
- Credit and collections
Timeline
Office Manager
Sun-Tech Engineering, Inc.
2013.05 - 2024.06
Associate Manager
Coach
2007.10 - 2013.04
Accounting And Business Management
Baruch College
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