Craig Matthews
Livingston,LA
Summary
Efficient Terminal Manager with 25 years of experience in Terminal and maintenance management. Successful at maintenance and repairs with extensive knowledge of SAP, and Microsoft use. Adept at supervision without micromanaging and leading teams by example.
Overview
23
23
years of professional experience
Work History
Terminal Network Manager
Rain Carbon
03.2018 - Current
- Manage Multiple Terminal locations, including Rain Carbon Chalmette Terminal, Rain Carbon Gramercy Terminal, Rain Carbon Lake Charles Terminal with $40mm Operating Budget.
- Managed security as FSO of Gramercy and Chalmette Terminal
- Facilitated delivery of dispatched ship and vessel loads and unloads by assigning boards and developing contingency plans.
- Maintained flexibility to work variety of shifts and days of week consistent with demands of customer needs.
- Set terminal budgets and set goals to adhere to plans.
- Negotiated contracts with outside providers to minimize cost and increase profitability, saving 25%.
- Double-checked work orders and deliveries for quality assurance.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Directed and monitored tracking, routing and dispatching vessels and barges.
- Coordinated and monitored maintenance and repair of Terminal equipment.
- Generated profit and loss statements and financial overviews of store.
- Facilitated intra-departmental functions and store operations according to corporate business plan.
- Planned freight loads and unloads and coordinated with customers to achieve accurate, timely delivery of products.
- Directed and initiated investigations to resolve shipper or customer complaints.
- Developed emergency protocols for terminal and safety guidelines.
- Collaborated with terminal, production control, and operations team to create, modify and implement goals, procedures and policies.
- Handled customer complaints and revised process to improve service.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating Operators and Supervisors.
- Hired, trained and educated new employees to improve company performance and efficiency.
- Monitored employee performance and productivity.
- Maintained composure and order when handling customer and employee injuries, incidents and accidents.
- Fielded customer complaints and comments and rectified issues.
- Participated on internal ISO 2002 audits to maintain ISO certificates.
- Developed PM programs to improve reliability of terminals.
Terminal Manager
River Parish Constuction
06.2016 - 03.2018
- Managed Rain Carbon Gramercy Terminal and Chalmette Terminal . Operating Budget $8mm
- Managed Security as FSO for Rain Carbon Gramercy and Chalmette Terminal.
- Facilitated delivery of dispatched loads and unloads per Ship and Barges by assigning tasks and developing contingency plans.
- Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment.
- Fielded customer complaints and comments and rectified issues.
- Boosted accuracy in outbound and inbound operations 25% by initiating quality control processes on incoming and outgoing freight.
- Negotiated contracts with outside providers to minimize cost and increase profitability.
- Set terminal budgets and set goals to adhere to plans.
- Boosted accuracy in outbound and inbound operations 30% by initiating quality control processes on incoming and outgoing freight.
- Double-checked work orders and deliveries for quality assurance.
- Negotiated contracts with outside providers to minimize cost and increase profitability, saving $2mm.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Directed and monitored tracking, routing and dispatching barges and vessels.
- Coordinated and monitored maintenance and repair of company equipment to provide timely servicing.
- Generated profit and loss statements and financial overviews of store.
- Planned freight loads and coordinated with agents to achieve accurate, timely delivery of products.
- Developed emergency protocols for terminal safety guidelines.
- Directed and initiated investigations to resolve shipper or customer complaints.
- Collaborated with team members to create, modify and implement goals, procedures and policies.
- Hired, trained and educated new employees to improve company performance and efficiency.
- Monitored employee performance and productivity.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating employees.
- Maintained composure and order when handling customer and employee injuries, incidents and accidents.
- Handled customer complaints and revised process to improve service.
- Generated profit and loss statements and financial overviews of store
- Monitored employee performance and productivity
- Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment
Terminal Manager
Oakley's Port 33
01.2000 - 06.2016
- Managed Rain Carbon Gramercy Terminal Operating budget $3mm.
- Managed security as FSO of Gramercy Terminal
- Facilitated delivery of dispatched loads and unloads of Barges and Ships and developing contingency plans.
- Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment.
- Fielded customer complaints and comments and rectified issues.
- Boosted accuracy in outbound and inbound operations by initiating quality control processes on incoming and outgoing freight.
- Participating in annual internal and external ISO 2002 Audits to maintain ISO certificates.
- Developing and implementing PM schedules to increase reliability of terminal.
- Set terminal budgets and set goals to adhere to plans.
- Negotiated contracts with outside providers to minimize cost and increase profitability, saving $2mm.
- Double-checked work orders and deliveries for quality assurance.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Directed and monitored tracking, routing and dispatching Barges and vessels.
- Coordinated and monitored maintenance and repair of company equipment to provide timely servicing.
- Generated profit and loss statements and financial overviews of store.
- Facilitated intra-departmental functions and store operations according to corporate business plan.
- Planned freight loads and coordinated with agents to achieve accurate, timely delivery of products.
- Directed and initiated investigations to resolve shipper or customer complaints.
- Developed emergency protocols for terminal and safety guidelines.
- Collaborated with terminal , production control ,and operations teams to create, modify and implement goals, procedures and policies.
- Handled customer complaints and revised process to improve service, boosting customer service scores.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating employees.
- Hired, trained and educated new employees to improve company performance and efficiency.
- Monitored employee performance and productivity.
- Maintained composure and order when handling customer and employee injuries, incidents and accidents.
Education
Certificate - Effective Buisness Communication& Writing
LSU
Baton Rouge, LA05.2023
Certificate - Management & Leadership Certificate Program
LSU
Baton Rouge, LA11.2018
Certificate - Developing Your Managerial Effectiveness
LSU
Baton Rouge, LA11.2018
Certificate - Enhancing Organizational Performance
LSU
Baton Rouge, LA11.2018
Certificate - Rotary Equipment Maintenance Training
FLSmidth
Salt Lake City, UT10.2018
Certificate - Public Speaking: Personal & Professional
LSU
Baton Rouge, LA09.2018
Certificate - Quality Assurance Essentials
LSU
Baton Rouge, LA09.2018
Certificate - Finance For Non-Financial Managers
LSU
Baton Rouge, LA09.2018
Certificate - Maintenance Planning And Scheduling
New Standard Institute
Milford, CT09.2018
Certificate - Fundamentals of Supervision
LSU
Baton Rouge, LA08.2018
Skills
- SAP Navigation
- Continuous Improvement Projects
- Daily Operations Management
- Key Performance Indicators (KPIs)
- Company Policy Compliance
- Conveyor Systems
- Development Management
- FMCSA, EPA and OSHA Regulations Compliance
- Safety / Security Regulations Implementation
- Profit and Loss Management
Timeline
Terminal Network Manager
Rain Carbon
03.2018 - Current
Terminal Manager
River Parish Constuction
06.2016 - 03.2018
Terminal Manager
Oakley's Port 33
01.2000 - 06.2016
Certificate - Effective Buisness Communication& Writing
LSU
Certificate - Management & Leadership Certificate Program
LSU
Certificate - Developing Your Managerial Effectiveness
LSU
Certificate - Enhancing Organizational Performance
LSU
Certificate - Rotary Equipment Maintenance Training
FLSmidth
Certificate - Public Speaking: Personal & Professional
LSU
Certificate - Quality Assurance Essentials
LSU
Certificate - Finance For Non-Financial Managers
LSU
Certificate - Maintenance Planning And Scheduling
New Standard Institute
Certificate - Fundamentals of Supervision
LSU
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