Craig Mazza

• Work with colleagues in gathering information, resources, equipment, and communicating the needs of the team members to implement upcoming progress.
• Drove communication within high-performance, cross-functional organization to meet aggressive goals.
• Introduced change improvement plans to achieve goals, methodologies and initiatives.
• Collaborated with senior leadership on strategic planning initiatives related to future projects.

• Planned and organized routes within territory to maximize efficiency and time.
• Developed strong relationships with customers, providing exceptional service and follow-up support.
• Utilized problem-solving skills to resolve customer complaints efficiently and effectively.
• Manually loaded and unloaded heavy cases of product onto pallets for secure transport.
• Issued sales promotion materials to customers to boost sales.
• Distributed products to customers per day by quickly unloading items, restocking shelving, and collecting empty racks and containers.

• Provide consultation and risk management services for life safety and nurse call systems, security and surveillance technologies, and communication systems.
• Develop and establish relationships with senior living and long-term care communities.

• Developed and established relationships with senior living communities.
• Provided complete solutions to meet telecommunication and security needs.
• Served as a project manager to coordinate and ensure nurse call and security projects work and meet the established timelines for completion.
• Marketing involvement of the company through professional trade shows within the healthcare and senior living fields.

• Provided innovative products and services that were value driven. Areas of focus included: consumer deposits and lending, mortgage loan origination for both secondary market (Fannie Mae) and in house-mortgages, small business deposits, and lending and merchant services.
• Worked with business partners in the referral of insurance, investment, and wealth management services.

• Provided an innovative approach to help clients meet financial goals.
• Assisted with day to day banking needs: deposit services, personal or mortgage lending, online banking, credit cards, etc.
• Aided in long term wealth management: investments, risk management, and trust services.

• Built long-term relationships with clients who had a need for life insurance, long-term care, or investment management services.
• Utilized active listening, effective communication, and dynamic interpersonal skills.

Business Banker:

• Provided full-line day to day banking services and credit needs to current clients.
• Established new business banking relationships within the market area.
• Worked closely with merchant services, online banking, and cash management team members to meet the clients individual business needs.

Branch Manager:

• Supervised branch operations, including the teller line.
• Responsible for new deposit accounts, loan products, online services, and managing the senior travel/specialty events program.
• Trained new employees for sales and operations.

Personal Banker:

• Opened new deposit accounts/services and consumer lending.
• Sold CD's, IRA's, U.S. Bonds.
• Assisted with senior programs and travel events.

Sales Coach:

• Supervised and trained Personal Banking Team in learning new sales techniques, team building, public speaking, and customer service skills.

Personal Banker:

• Responsible for opening new deposit and loan products; sold CD's and IRA's.
• Participated in referral programs with business partners.

• Managed inventory, purchasing, marketing, and bookkeeping.
• Supervised, hired, and trained sales staff.
• Delivered excellent customer service.
• Resolved customer problems by investigating issues, answering questions and building rapport.

• Responsible for developing leads and establishing new loan relationships, telemarketing, credit collection, and customer service duties.

• Led startup and opening of men's wear business, including accessories and formal wear, and provided business development, creation of operational procedures, and workflow planning.
• Developed sales and marketing strategies.
• Oversaw financials, purchasing, and inventory control.
• Demonstrated exceptional customer service and customer relationships.

• Managed day to day operations and supervised six additional retail stores.
• Hired and trained staff of 50+ people.
• Oversaw the region's inventory, purchases, accounting, and customer service related needs.
• Promoted various marking campaigns in a newly expanded market with prototype kiosk store.