Craig McCall
Hollidaysburg,PA
Summary
I am a highly motivated individual who loved to work long hours and problem solve. Working at Sheetz and for myself I know what it takes to keep the job site and the public Skilled in fostering strong client relationships, leading to significant repeat business. Versatile Field Operations Manager knowledgeable about team leadership, training and quality assurance management. Talent for assessing operations, uncovering problems, and developing improvement plans. Bringing 32 years of related experience.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Regional Manager
Sheetz
09.2021 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
Installation Manager
Sheetz
09.2013 - 09.2021
- Oversaw quality control measures during installations, identifying potential issues early on to minimize costly rework later.
- Conducted thorough post-installation inspections to verify adherence to design specifications and client expectations.
- Managed a team of technicians, providing guidance and support to ensure high-quality workmanship.
- Managed installation schedules proactively to avoid delays and reduce downtime for clients.
Owner
McCall's Plumbing and HVAC
07.1997 - 09.2013
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Education
Associate of Applied Science - Plumbing Technology
Pennsylvania College of Technology
Williamsport, PA05.1991
High School Diploma -
Spring Cove School District
Martinsburg, PA05.1990
Skills
- Operations
- Staff Training and Development
- Strategic Planning
- Staff Management
- Staff Supervision
- Goals and performance
- Asset Control
- Operational management
- Performance Management
- Plumbing
- Electrical
- Refrigeration
- Construction
- HVAC
Certification
- Master License in HVAC/R for the state of Maryland and Virginia
Additional Information
I am a highly motivated individual who loved to work long hours and problem solve. Working at Sheetz and for myself I know what it takes to keep the job site and the public safe.
Timeline
Regional Manager
Sheetz
09.2021 - Current
Installation Manager
Sheetz
09.2013 - 09.2021
Owner
McCall's Plumbing and HVAC
07.1997 - 09.2013
Associate of Applied Science - Plumbing Technology
Pennsylvania College of Technology
High School Diploma -
Spring Cove School District
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