Craig McGhee
Busser
Seattle,WA
Summary
Driven Busser with 8+ years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty.
Diligent Houseperson with solid background in banquet setup and breakdown. Successfully supported numerous events by ensuring timely and precise preparation. Demonstrated teamwork and adaptability in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Busser
Paragon Casino Resort
01.2018 - 07.2025
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Provided support during special events, ensuring seamless operations despite increased demands.
- Supported team members with additional tasks, promoting a positive work environment.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Respected guest privacy by discreetly clearing dishes without interrupting conversations.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Assisted servers in providing efficient service for improved guest experiences.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Streamlined communication between kitchen and serving staff to enhance overall efficiency during busy periods.
- Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Trained new staff in bussing and cleaning procedures.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Reset and cleaned tables quickly to prepare for new customers.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Elevated guest experience through consistent table maintenance, including crumb sweeping and resetting silverware as needed.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Collaborated with kitchen team to expedite food orders, ensuring hot and fresh meals were served.
- Assisted in inventory management, ensuring adequate supplies of cleaning materials and tableware were available.
- Enhanced customer service by quickly providing clean and well-organized tables ready for new guests.
- Improved restaurant ambiance, regularly polishing glassware and silverware to high shine.
- Enhanced operational efficiency, participating in weekly team meetings to discuss improvements in service procedures.
- Ensured timely availability of clean dishes for kitchen staff to maintain uninterrupted service.
- Contributed to safety and cleanliness, meticulously sanitizing tables and chairs according to health guidelines.
- Improved waste management practices by effectively sorting and disposing of trash and recycling materials.
- Facilitated positive dining experience, greeting guests warmly and assisting with seating arrangements when necessary.
- Supported waitstaff in delivering prompt service, helping to manage customer queries and requests efficiently.
- Maintained well-stocked and organized busser station, ensuring quick access to cleaning supplies and tableware.
- Streamlined closing procedures, enabling restaurant to close on time by efficiently cleaning and organizing dining area.
- Improved team efficiency with proactive assistance in dishwashing and kitchen prep tasks.
- Enhanced dining area cleanliness and customer satisfaction by swiftly clearing and resetting tables.
- Supported team-oriented environment, assisting colleagues during high-volume periods to maintain service standards.
- Contributed to restaurant's reputation for cleanliness, diligently sweeping and mopping floors daily.
- Maintained welcoming restaurant atmosphere, contributing to positive customer experiences by keeping dining area neat.
- Reduced wait times for seating, efficiently managing flow of guests during peak hours.
- Contributed to special events setup, efficiently arranging tables and decor according to event specifications.
- Facilitated smooth dining experience, promptly addressing spills and hazards to prevent accidents.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Monitored dining room inventory and replenished as necessary.
- Set up advertising signs and displays on shelves, counters and tables.
- Greeted customers and provided menus upon arrival to dining room.
- Assisted with bussing tables and cleaning up spills.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
- Offered product samples, answered questions and helped customers find items.
- Arranged tables and chairs for special occasions and events.
- Processed payments for orders and provided customers with change.
- Assisted customers with carry-out service.
- Addressed customer complaints and inquiries to verify satisfaction.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored dining room and bar areas for signs of overcrowding.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Established rapport with customers by providing friendly and attentive service.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Engaged in suggestive selling and other sales techniques.
Banquet Houseperson
Paragon Casino Resort
01.2010 - 01.2018
- Provided thorough pre-event walkthroughs, ensuring client satisfaction with room setups and arrangements.
- Optimized furniture arrangement strategies based on specific event requirements, maximizing space utilization without compromising aesthetics or comfort levels for guests.
- Utilized effective problem-solving skills to address unexpected challenges during events, maintaining professionalism under pressure.
- Upheld venue policies while accommodating unique requests from clients, balancing flexibility with adherence to standards.
- Improved overall event experience by anticipating guest needs and addressing issues promptly.
- Proactively communicated with clients regarding event details, resulting in clear expectations and fewer last-minute changes.
- Implemented safety protocols during event setup, minimizing risk of accidents or injuries to staff and guests.
- Enhanced guest satisfaction by ensuring timely setup and breakdown of banquet events.
- Ensured proper storage of equipment after each event, prolonging the lifespan of materials used in banquet settings.
- Streamlined communication between departments involved in banquet operations, fostering a collaborative work environment that enhanced overall efficiency.
- Coordinated with vendors and external service providers as needed, enhancing overall event experience by ensuring all elements were seamlessly integrated.
- Efficiently managed event inventory, allowing for accurate tracking and streamlined processes.
- Maintained clean and organized event spaces for optimal functionality and visual appeal.
- Supported catering staff in delivering exceptional food service during banquet events, contributing to a memorable dining experience for guests.
- Actively participated in ongoing training opportunities to stay current on industry trends and best practices for banquet services.
- Adhered to strict timelines for event setup and breakdown, ensuring punctuality and reduced downtime between functions.
- Contributed to increased customer retention by providing exceptional service and support during banquet events.
- Collaborated with team members to ensure seamless execution of all event components, leading to positive guest feedback.
- Assisted in the creation of customized floor plans for each event, adhering to clients'' preferences and venue restrictions.
- Assisted with the coordination of logistics for large-scale events, resulting in smooth and successful functions.
- Processed sales transactions using POS system.
- Delivered food to guest tables with timeliness and efficiency.
- Cleaned and maintained dining area and condiment stations.
- Assisted customers with information regarding menu offerings and nutrition information.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Monitored dining room inventory and replenished as necessary.
- Set up advertising signs and displays on shelves, counters and tables.
- Greeted customers and provided menus upon arrival to dining room.
- Assisted with bussing tables and cleaning up spills.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
- Offered product samples, answered questions and helped customers find items.
- Arranged tables and chairs for special occasions and events.
- Processed payments for orders and provided customers with change.
- Assisted customers with carry-out service.
- Addressed customer complaints and inquiries to verify satisfaction.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored dining room and bar areas for signs of overcrowding.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Established rapport with customers by providing friendly and attentive service.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Engaged in suggestive selling and other sales techniques.
Education
Associate of Arts - Game Art And Design
Shoreline Community College
Seattle, WA 05.2001 -
GED -
Shreveport Job Corps Opportunity Center
Shreveport, United States 05.2001 -
Skills
Table setting
Food safety
Positive attitude
Effective problem solving
Cleanliness maintenance
Customer service excellence
Efficient workflow
Guest relations
Proactive mindset
Initiative-taking
Event setup expertise
Banquet room layout
Timeline
Busser
Paragon Casino Resort
01.2018 - 07.2025
Banquet Houseperson
Paragon Casino Resort
01.2010 - 01.2018
Associate of Arts - Game Art And Design
Shoreline Community College
05.2001 -
GED -
Shreveport Job Corps Opportunity Center
05.2001 -