Craig McGlond
West Chester,PA
Summary
Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
25
25
years of professional experience
Work History
Assistant General Manager
GF Management Hotels and Resorts Hilton Garden Inn
West Chester/ Exton, PA
01.2024 - Current
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Monitored inventory levels and placed orders for new stock as needed.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Analyzed financial data and prepared reports for senior management.
- Identified opportunities for cost savings and operational efficiency improvements.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Collaborated with other departments within the organization to coordinate projects.
- Prepared weekly schedules for staff members based on their availability.
- Performed administrative tasks such as filing paperwork, preparing documents.
Night Auditor Manager
Holiday Inn Express Suites, KOP
04.2015 - Current
- Trainer for new Night Auditors
- Ensuring accuracy during check-in/checkout as well as make, modify and cancel reservations
- Reconciling the hotel's daily activity which includes, the telephone, F/B and front desk systems to ensure balancing and compliance with daily statistics
- Comply with the security/safety policies of the hotel at all times
- Compile daily reports needed for controller, other management team members and ownership
Assistant General Manager
GF Management Hotels and Resorts Sheraton/Marriot Great Valley Hotel
04.2015 - 01.2024
- Assisting General Manager to achieve above and below line financial results
- Recruitment, training, development and motivation of operation team
- Educating, directing and scheduling team members within the front office and housekeeping
- Developing SOPs that comply with Marriot and Corporate Standards to ensure the needs of our guests as well as our team members are exceeded
- Assisting General Manager in the development and implantation of comprehensive business plan to define hotel objectives
Asst. Front Office Manager
Embassy Suites, Wayne PA
01.2006 - 01.2015
- Monitored the Front Office employees to make sure all guests receive prompt and personal recognition
- Took care of the front desk operation including guest registration, room assignment and check- out procedures
- Provided administrative and operational support to hotel managers
- Assisted guests, finding solutions for administration and guest problems, answering phones, and supervising staff
Reginal General Manager
Gennard's Dot Com
01.2003 - 01.2010
General Manger
McDonald's
01.2000 - 01.2008
Education
Associate degree -
West Chester University
West Chester, PA01.1999
Old Dominion University
Norfolk, VA01.1988
Hialeah Sr. High
Hialeah, FL01.1984
Skills
- Charismatic, visionary, high-profile hospitality leader with 15years' success in creating and managing an unparalleled guest experience while driving bottom-line performance; noted for the proven ability to:
- Improve service and quality Identify new revenue streams Enhance property aesthetics Build high-performing teams Vitalize brand/image Contain/ reduce costs Introduce innovation/Change Strengthen financial results
- Energize the organizational/workplace culture with clearly defined direction, open communications, and expectations, reflecting expertise in:
- Strategic Planning/Forecasting Operations Management Team Building/Mentoring/Motivation Public Relations Project Management Community/Guest Relations Standards of Excellence Quality Assurance Budget Administration
MILITARY SERVICE
- Branch: United State Navy
- Service Country: United States
- Rank: E-7
- January 1985 to May 1996
Timeline
Assistant General Manager
GF Management Hotels and Resorts Hilton Garden Inn
01.2024 - Current
Night Auditor Manager
Holiday Inn Express Suites, KOP
04.2015 - Current
Assistant General Manager
GF Management Hotels and Resorts Sheraton/Marriot Great Valley Hotel
04.2015 - 01.2024
Asst. Front Office Manager
Embassy Suites, Wayne PA
01.2006 - 01.2015
Reginal General Manager
Gennard's Dot Com
01.2003 - 01.2010
General Manger
McDonald's
01.2000 - 01.2008
Associate degree -
West Chester University
Old Dominion University
Hialeah Sr. High
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