Summary
Overview
Work History
Education
Skills
Volunteer Experience
Hobbies and Interests
Awards
Fun Facts
Affiliations
Timeline
Generic

Craig McKiernan

Durham,NC

Summary

Results-oriented professional with a strong history of achieving service excellence and measurable outcomes. Expertise in strategic planning, team leadership, and operational management to enhance program effectiveness. Proficient in conflict resolution and fostering collaboration across departments. Demonstrates ability to excel in dynamic environments through effective task prioritization and problem-solving skills.

Overview

32
32
years of professional experience

Work History

Driver - DIAMOND Status

Uber
01.2015 - Current
  • Provide a high level of customer service to riders by providing safe and reliable transportation.
  • Provided 10,000+ trips to date with a consistent superior Customer Rating of 5 out of 5.

Program Director, Cheer & Dance Team Coach, Choreographer

Notre Dame High School
Belmont, CA
01.2002 - 01.2024
  • Taught safety and proper technique in stunting and tumbling.
  • Oversaw all game day activities including sideline cheering and crowd leading.
  • Taught life lessons in teamwork plus individuality, goal-setting, time management, etc.
  • Worked directly with the school's Athletic Director and Vice Principal of Student Affairs.

Physical Therapy Patient Services Coordinator - Seasonal

PT Solutions
08.2021 - 02.2022
  • Provided superior patient assistance in person and over the phone to hundreds of patients in a busy and fast-paced clinic.
  • Scheduled initial patient evaluations and follow-up appointments for 10 therapists.
  • Verified patient insurance and handled all types of payments via cash or credit card transactions.
  • Created and managed patient files and physician referrals.

Resort Concierge in Marketing & Sales

Diamond Resorts LLC
Virginia Beach, VA
04.2018 - 11.2018
  • Provided exceptional level of traditional Resort VIP Concierge services & customer service.
  • Sold Time-Shares to vacationing families.
  • Booked qualified prospects for vacation ownership presentations.
  • Booked and sold area activities and attractions for onsite guests.

Competitive Cheerleading Gym Owner/Director

PREMIER All Stars
San Mateo, CA
01.2006 - 01.2017
  • Oversaw extensive daily operations, including hiring, training, & managing staff, facility maintenance, upkeep & safety, organized family conferences to maintain clientele, and marketing to acquire new clients.
  • Headed up all competition registration, payment of fees, etc.
  • Managed all travel arrangements for athletes and coaching staff.
  • Handled all payroll, accounts receivable, and accounts payable.

Receptionist

Noll & Tam Architects
Berkeley, CA
02.2005 - 09.2009
  • Responded to telephone inquiries from clients, vendors, and the public.
  • Screened visitors for identification credentials and purpose of visit to maintain the security of personnel.
  • Managed clerical needs of the company, including copying, faxing, and file management.
  • Communicated with contractors and vendors to place orders and receive maintenance services.

Receptionist

Lillick & Charles LLP
San Francisco, CA
02.2000 - 12.2004
  • Met incoming customers with a professional approach and provided friendly, high-level customer service.
  • Provided key administrative support to multiple coworkers.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Generated shipment invoices, prepared packages, and set up courier deliveries.

Receptionist

Long & Levit LLP
San Francisco, CA
05.1996 - 02.2000
  • Met incoming customers with a professional approach and provided friendly, high-level customer service.
  • Provided key administrative support to numerous coworkers.
  • Generated shipment invoices, prepared packages, and set up courier deliveries for customers.
  • Responded to telephone inquiries from clients, vendors, and the public.

Customer Account Representative

Major Legal Services
San Francisco, CA
10.1993 - 05.1996
  • Maximized profit opportunities by effectively managing time and resources to meet sales objectives.
  • Remedied customer challenges by providing relevant information for products and services.
  • Ensured client satisfaction ratings by quickly offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.

Education

Medical Terminology Class -

Tidewater Community College
Los Altos, CA
01.2020

Skills

  • Customer service orientation
  • Computer proficiency
  • Time management
  • Effective written and verbal communication
  • Quick learning
  • Energetic attitude
  • Adaptability
  • Organizational skills
  • Team collaboration
  • Event coordination

Volunteer Experience

Founding Member and Creative Director, CHEER San Francisco, 01/01/92, 12/01/22, Non-profit Organization that uses the sport of cheerleading to raise funds and awareness for organizations that provide direct care to individuals facing life-threatening illnesses. To date, the organization has raised over 3 million dollars for charitable causes through our “Cheer for Life” National Foundation.

Hobbies and Interests

  • Travel
  • Tap Dancing
  • Spending time with my family and our rescue dog, Foley

Awards

  • CHEER FOR LIFE - Board of Directors Award
  • 2005
  • 2007
  • 2010
  • Diamond Resorts - High Service award
  • CIF (California Interscholastic Federation) Coach of The Year
  • 2011
  • 2017

Fun Facts

  • Youngest cheerleader to perform with one hundred collegiate cheerleaders in the Opening Ceremonies of the 1984 Summer Olympic Games in Los Angeles, CA.
  • Performed cheerleading routines and taught cheerleading camps and clinics all across the US as well as Holland, Singapore, and Australia.
  • Performed in both of President Clinton’s Inaugural Parades.
  • Contestant on the syndicated talent shows 'Star Search' in 1987.
  • Contestant on 'America’s Got Talent' in 2010.

Affiliations

  • Co-founded a non-profit organization that provides funds to direct-care agencies that support HIV/AIDS patients.
  • Lead multiple volunteer trips around the globe.
  • Performed in both of President Clinton's' Inaugural Parades in Washington D.C.
  • Competitor on America's Got Talent.
  • Love to be outdoors with our dogs, hiking, beach, travel.
  • Enjoy exploring the state of North Carolina.

Timeline

Physical Therapy Patient Services Coordinator - Seasonal

PT Solutions
08.2021 - 02.2022

Resort Concierge in Marketing & Sales

Diamond Resorts LLC
04.2018 - 11.2018

Driver - DIAMOND Status

Uber
01.2015 - Current

Competitive Cheerleading Gym Owner/Director

PREMIER All Stars
01.2006 - 01.2017

Receptionist

Noll & Tam Architects
02.2005 - 09.2009

Program Director, Cheer & Dance Team Coach, Choreographer

Notre Dame High School
01.2002 - 01.2024

Receptionist

Lillick & Charles LLP
02.2000 - 12.2004

Receptionist

Long & Levit LLP
05.1996 - 02.2000

Customer Account Representative

Major Legal Services
10.1993 - 05.1996

Medical Terminology Class -

Tidewater Community College

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