- Horseback Riding
- Outdoor Recreation
- I participate in low-impact exercises to strengthen core muscles
- Volunteering
- Woodworking
- I enjoy helping others and giving back to the community
- Baking
- Team Sports
- Reading
- Golf
Craig McLeod
Conyers,GA
Summary
Professional and skilled in managing client assessments, workflow coordination, and ensuring seamless service delivery. Strong focus on team collaboration and achieving results. Flexible and reliable, adept at adapting to changing needs. Proficient in client communication, scheduling, and administrative tasks, ensuring efficient operations and high client satisfaction.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Ambassador LVAD Patient Advocate
Abbott
04.2022 - Current
- Provide support to patients who have been diagnosed with advance heart failure and in need of a heart or Left Ventricular Assist Device (LVAD).
- Provide follow-up services to patients that have received the LVAD surgery or heart transplant.
- Attend meetings at Emory University Hospital with VAD Team
- Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
Case Manager III
McIntosh Community Service Board
09.2016 - 12.2018
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
Consultant / Trainer
Miles For Smiles Mobile Dentistry
02.2015 - 12.2016
- Streamlined internal processes by implementing efficient project management tools and techniques, ensuring timely completion of tasks and overall team success.
- Designed innovative e-learning courses that incorporated multimedia elements for an engaging online experience.
- Established strong relationships with clients through clear communication, active listening, and timely responsiveness to inquiries or concerns.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Program Director
Project Adventure Inc.
01.1997 - 05.2002
- Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Recruited and trained staff and volunteers to upgrade collective team skills.
Education
No Degree - Certification For Juvenile Offenders Obtained
University of Louisville/ School of Social Work
Louisville, KY08-2002
Associate of Arts - Physical Education
BREWTON PARKER COLLEGE
Mount Vernon, GA06-1986
Skills
- Effective team leadership
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem-solving abilities
- Multitasking
- Excellent communication
- Decision-making
- Conflict Resolution
Accomplishments
- Resolved 40+ problems every day with first-rate strengths in conflict resolution and problem solving.
- Oversaw caseload of more than 500 patients.
- Recognized as a consistently helpful and supportive professional by patients and staff alike.
- Improved patient satisfaction by providing friendly and knowledgeable support and service.
- Supervised team of 15 staff members.
- Keynote Speaker for The Office Of Behavioral Health and The Georgia Department Of Juvenile Justice.
Certification
- Advanced Base Counseling - Project Adventure Inc.
- Adventure Programming - Project Adventure Inc.
- Certified Crisis Prevention Trainer - CHRIS KIDS
Interests
Timeline
Ambassador LVAD Patient Advocate
Abbott
04.2022 - Current
Case Manager III
McIntosh Community Service Board
09.2016 - 12.2018
Consultant / Trainer
Miles For Smiles Mobile Dentistry
02.2015 - 12.2016
Program Director
Project Adventure Inc.
01.1997 - 05.2002
No Degree - Certification For Juvenile Offenders Obtained
University of Louisville/ School of Social Work
Associate of Arts - Physical Education
BREWTON PARKER COLLEGE
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