Craig Meads

R1 RCM - Ogden, UTJanuary 2024 to Present

• Efficiently registered and admitted patients, ensuring accurate and complete demographic information
• Maintained strict confidentiality of patient records in compliance with HIPAA regulations
• Responded to inquiries from patients, families, and healthcare providers regarding registration processes and requirements
• Maintained a calm demeanor when dealing with upset or anxious patients, effectively diffusing tense situations

• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Addressed inquiries, resolved customer issues and managed customer relations.
• Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
• Maintained customer privacy and protected company operations by keeping information private and confidential.

• Excellent Customer Service Meets Balancing Requirements
• Maintained and monitored coin and currency levels in bank vault and verified coin and currency sums received from branches, correspondent banks, customers and tellers.
• Delivered exceptional service to customers in person or over telephone.
• Researched and resolved out-of-balance transactions via electronic or paper receipts and transaction manager naming system for retrieving check items.
• Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.
• Entered customer transactions into computers to record transactions and issue computer-generated receipts.
• Adhered to regulatory and company security and audit procedures.

• Maintain and keep inventory organized
• Customer Service skills
• Cash handling skills.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

• Answer 50 to 70 calls a day
• Provide excellent customer service to each caller
• Build rapport with each call, giving that personal touch
• Continuous improvement
• Received 3 positive escalations for excellent customer service.

• Supervision of 80 employees Key holder responsibilities Knowledge of 31,000 item inventory Resolve a wide range of customer and employee issues Substitute for department managers in their absence Coordinate monthly meetings, set agenda, and lead meeting
• Problem solving skills in regards to check stands and computers Responsible for closing store and running end of day reports Completed weekly schedule for employees
• Managed cash flow of store, including cashier operations, bookkeeping and security.
• Welcomed large volume of guests and improved overall customer service.