Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Also worked in an environment that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Craig Miller
Glen Cove,New York
Summary
Overview
15
years of professional experience
1
Certification
Work History
Allied Universal Security Services
Security Professional
12.2023 - Current
Job overview
- Improved overall security measures by conducting thorough risk assessments and implementing effective protocols
- Walk around the premises, checking for any signs of suspicious activity or security breaches
- Enhanced access control for secure facilities through the implementation of advanced identification verification techniques
- Developed comprehensive emergency response plans, resulting in faster and more efficient reactions to critical situations.
Andy Frain
Licensed Security Guard
08.2023 - 09.2023
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations
- Responded quickly to incidents and assessed active situations for security concerns
- Checked and verified photo identification prior to granting facility access.
Eulen America
International Security
04.2022 - 12.2022
Job overview
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
- Conducted regular patrols of key areas to spot and control security concerns
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions
- Checked and verified photo identification prior to granting facility access
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Acted quickly during emergency situations.
Eulen America
Baggage Handler/Wheelchair Agent
06.2021 - 03.2022
Job overview
- Answered questions regarding flight schedules, travel routes, and arrival times
- Provided boarding assistance to elderly, sick, or injured people
- Transported over 27 passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats
- Located and read airport monitors to determine arrival and departure information
- Transported dozens of passengers in wheelchairs to and from aircraft and inside local or distance terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats
- Read boarding paperwork to identify international and domestic flight information, special service requests, names, and dates to help special needs passengers locate the correct gate
- Communicated with ramp agents to verify baggage was placed on, the correct outgoing flight
- Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
Stop & Shop
Porter
07.2016 - 03.2020
Job overview
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors
- Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment
- Trained junior maintenance professionals on correct repair and cleaning procedures
- Adhered to company safety regulations and OSHA requirements
- Communicated with coworkers and managers about completed duties
- Greeted guests with warmth and professionalism for friendly, helpful service
- Performed cleaning and maintenance duties as directed.
Amber Court Assisted Living
Resident Care Assistant
09.2013 - 12.2014
Job overview
- Followed residence's service plan and provided assistance with bathing, dressing, oral hygiene and other daily living tasks
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
- Escorted residents to community activities and games and encouraged participation
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Old Navy
Customer Service Associate
09.2009 - 08.2012
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy
- Responded to customer requests for products, services and company information
- Offered advice and assistance to customers, paying attention to special needs or wants
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Nassau Community CollegeGarden City, NY
Coursework
University Overview
Baldwin Senior High SchoolBaldwin, NY
High School Diploma
University Overview
Access CareersHempstead, NY
Certication from EKG/ Phlebotomy Techician
07.2020
University Overview
Hunter Business SchoolLevittown, NY
Certificate from Computer Networking Specialist
03.2019
University Overview
Wilson Technical CenterNorthport, NY
Certificate from Rehabilitation Technician
07.2014
University Overview
Skills
- Safety and Security regulations
- Daily incident reporting
- Microsoft 365
- Time management
- Problem-solving
- Critical thinking
- Troubleshooting skills
- Active Listening
- Loss prevention expertise
- Personnel screening
- Professionalism
- Visitor screening
- Punctuality
Certification
- CPR & A.E.D. Certified
- Licensed NY Guard Card
- Certified Nursing Assistant] Training- Six Months
Timeline
Security Professional
Allied Universal Security Services
12.2023 - Current
Licensed Security Guard
Andy Frain
08.2023 - 09.2023
International Security
Eulen America
04.2022 - 12.2022
Baggage Handler/Wheelchair Agent
Eulen America
06.2021 - 03.2022
Porter
Stop & Shop
07.2016 - 03.2020
Resident Care Assistant
Amber Court Assisted Living
09.2013 - 12.2014
Customer Service Associate
Old Navy
09.2009 - 08.2012
Nassau Community College
Coursework
Baldwin Senior High School
High School Diploma
Access Careers
Certication from EKG/ Phlebotomy Techician
Hunter Business School
Certificate from Computer Networking Specialist
Wilson Technical Center
Certificate from Rehabilitation Technician
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