Craig Moore
Store Manager
Holly Ridge,NC
Summary
Over 20 years of key leadership with retail sales, providing outstanding team management, marketing strategies, store expansion, financial oversight, and customer service. Proven success to increase revenue, institute loss prevention, deliver managerial staff training and oversee daily operations. Maintain a positive focus and logical decision making in high pressure situations.
Overview
20
20
years of professional experience
Work History
Store Manager
Harbor Freight
04.2021 - 01.2024
- Conduct daily and monthly operations such as payroll and scheduling
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Directly supervise over 50 employees including associates, supervisors, and ASMs
- Managed inventory control, cash control, and store opening and closing procedures.
- Constantly finding ways to increase sales performances within the store
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
Hobby Lobby
06.2015 - 03.2021
- Produced the highest inventory numbers and loss prevention audits in the district
- Thought leader in finding ways to increase sale performance within the store
- Led the highest growth of sales within the district
- Conducted daily and monthly operations such as payroll and scheduling
- Led training, coaching and mentoring of all employees
- Directly supervised over 60 employees including associates, supervisors, and ASMs
Operations/HR, Merchandising Manager
Kohl's
01.2009 - 06.2015
- Directly responsible for meeting daily, weekly, and monthly sales goals
- Monitored inventory and customer satisfaction
- Managed payroll hours and controllable expenses for maximum productivity
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Established sales quotas and explained performance expectations in routine meetings to optimize sales and customer service.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Implemented loss prevention measures that reduced shrinkage rates significantly without compromising customer service quality or store aesthetics.
Sales Manager
Lowe's Home Improvement
01.2007 - 01.2009
- Managed a budget in excess of $50 million
- Handled daily operations such as monthly financial statements, payroll, sales, and budgets
- Oversaw the performance of over 200 store employees
- Increased sales revenue by developing and implementing effective sales strategies.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Zone Manager
Lowe's Home Improvement
04.2006 - 01.2007
- Frequently met and exceeded sales expectations
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Analyzed and improved performance across zone using sales metrics and performance reports.
- Improved customer satisfaction by addressing their concerns and swiftly resolving issues.
- Coordinated cross-functional teams during peak periods to ensure adequate staffing levels were maintained across all departments within the zone.
- Provided exceptional leadership during challenging situations, navigating unexpected obstacles with poise while keeping teams motivated towards achieving objectives.
Department Manager
Lowe's Home Improvement
03.2005 - 04.2006
- Appointed to the position to oversee the Appliances and Kitchen Cabinets Departments
- Increased sales to positive numbers when department was at a $300,000 deficit
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
Sales Specialist
Lowe's Home Improvement
12.2003 - 03.2005
- Ranked #1 in the region and district for generated sales after only 7 months in the position
- Direct involvement with helping store reach $1 million in-store revenue
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
Education
Bachelor of Arts Degree - Sales and Marketing (IMM)
Damelin University
Diploma - Business Management International
Damelin University
Skills
- Business development
- Retail chain management
- Client relations
- Customer service
- Ops management negotiations
- Product marketing
- Budgeting
- Expense control
- Conducting payroll
- Team motivation
- Recruiting and hiring
- Leadership development
- Opening and closing procedures
- Relationship building and management
- Strategic thinker
- Sales professional
- Loss prevention
- Bank and safe deposits
- Loss prevention procedures
- Retail merchandise quality standards
- Strategic planning
- Root-cause analysis
- Scheduling
- Training and development talent management
- Performance managing
- Employee engagement
- Team building
- Merchandising
- Inventory management
- OSHA and regulatory compliance
- Microsoft office products
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Retail inventory management
Websites
Accomplishments
- Exceeded monthly store sales goals five years in a row.
- Increased sales by 8% by coaching department managers on new merchandising standards.
- Managed a store that exceeded company expectations in every category.
- Recruited 5 successful new managers within one year.
- Achieved the national store ranking within 5 years.
- Supervised team of 55 staff members.
Languages
Afrikaans
Native or Bilingual
Zulu
Limited Working
Timeline
Store Manager
Harbor Freight
04.2021 - 01.2024
Store Manager
Hobby Lobby
06.2015 - 03.2021
Operations/HR, Merchandising Manager
Kohl's
01.2009 - 06.2015
Sales Manager
Lowe's Home Improvement
01.2007 - 01.2009
Zone Manager
Lowe's Home Improvement
04.2006 - 01.2007
Department Manager
Lowe's Home Improvement
03.2005 - 04.2006
Sales Specialist
Lowe's Home Improvement
12.2003 - 03.2005
Diploma - Business Management International
Damelin University
Bachelor of Arts Degree - Sales and Marketing (IMM)
Damelin University
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