Craig Murdock
Oakland,CA
Summary
Insightful program director with 20 years of progressive experience managing busy healthcare programs. I deliver positive organizational experiences and outcomes through the administration of top-quality management. Skilled in conflict resolution, addressing organizational challenges, regulatory oversight and modern health care practices.
A talent for systems development and continuous quality improvement intended to create efficiency and seamlessness. Strong knowledge and familiarity of the behavioral health landscape and system of care in San Francisco County. Communicative and team-oriented with strong interpersonal abilities.
Overview
33
33
years of professional experience
Work History
Director of Access(2593 Health Prog. Coord. III))
CCSF Department of Public Health
San Francisco, CA
12.2015 - Current
- Supervise 33 FTE positions across clinical and administrative capacities to ensure seamless access to care for patients/clients with behavioral health concerns.
- Managed both a walk-in clinic and a telephonic call center for the purposes of disseminating and creating high profile entry points to care.
- Planned and executed mechanism to maximize revenue through Medi-Cal, Drug Medi-Cal, Healthy San Francisco, and grants.
- Developed and presented new ideas and conceptualized new approaches and solutions to improving access to services for vulnerable populations.
- Guided and motivated staff to drive maximum performance.
- Coordinated activities with other departments to expedite work and improve interdepartmental performance and efforts, including, Department of Homelessness and Supportive Housing, , HSA, Adult Probation Department, Department of Emergency Services, and the SUperior Court.
- Implemented and prepared comprehensive plans to expand services.
- Analyzed problematic situations and occurrences to provide solutions and facilitate collaboration and cooperation.
- Cultivated and maintained relationships to promote positive work culture both within the programs supervised, and related principal partners with the Department of Pubic Health.
- Met with stakeholders to address issues and implement solutions, both short term and long term.
- Built strong referral network amongst service providers in the community to advance access to care, wellness and recovery.
- Participated in implementation effort's for HSOC with principal partners.
Program Director (Health Prog. Coord. III))
CCSF Department of Public Health
San Francisco, CA
02.2011 - 12.2015
- Supervised an interdisciplinary teams of 52 FTE staff dedicated to providing access to care, and interventions/diversion opportunities for criminal justice involved populations effected by behavioral health concerns.
- Said programs included the Offender Treatment Program and the Adult Drug Court, Community Justice Center, VIolence Intervention Program, Child Abbe Intervention Program,
- Oversaw administrative support staff to facilitate day-to-day program activities.
- Recruited and trained new employees to meet the job requirements of working with populations with high acuity.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities to the Health COmmission, Board of Supervisors and the Mayor's Office.
- Proposed or approved modifications to project plans as populations trends changes and patient/client volume adjusted.
- Reviewed completed work to verify consistency, quality and conformance.
- Demonstrated success in partnering and collaborating with criminal justice stakeholders, including the Superior Court, Adult Probation Department, Office of the Public Defender, Office of the District Attorney, Sheriffs Department, and the police Department.
Coordinator, Treatment Access Program (HPCIII))
CCSF Department of Public Health
02.2007 - 02.2011
- Coordinated efforts to streamline accessability to behaviral health services
- Supervised a team of 15 FTE staff across two programs , Treatment Access Program and SACPA (Prop. 36) initiative.
- Said staff represented both civil service employees, fiscal intermediary staff, and contractors.
- Developed and implemented strategic plan to accommodate and further the goals of the Substance Abuse and Crime Prevention Act in San Francisco.
- Developed and planned capacity building Developed growth scenarios to ensure sustainability and continuity of care across a programs requiring scalability.
- Prepared periodic reports, financial statements and records on program activities, progress and status for management.
- Explained program offerings and requirements to participants and answered related questions.
- Coordinated activities other City departments and criminal justice partners to further program exposure and goals.
Program Director, SACPA (Prop. 47) (HPCIII)
CCSF Department of Public Health
03.2002 - 01.2006
- Developed and implemented a new legislatively driven program to provide alternatives to incarceration for eligible, post-adjudicated individuals with drug offenses.
- Designed a program implementation plan for approval by both the Board of Supervisors and the State.
- Drafted and modified provider contracts for services as needed to accommodate the programs needs.
- Presented to both local and State stakeholders on overall program implementation and progress.
- Research and planning necessary to assist with program evaluation, assessment, and annual reports.
- Worked closely with external evaluation provider(s) on data reporting, data integrity, and the determination of program effectiveness.
Program Analyst
CCSF Department of Public Health
09.1998 - 03.2002
- Drafted, monitored, and shepherded provider contracts between the City & County, Department of Public Health and treatment providers who compromised the substance abuse system of care in San Francisco.
- Monitored goals and objectives and productivity of service providers at regular intervals.
- Completed Monitoring reports for presentation to the Health Commission and Board of Supervisors.
- Performed in-depth analysis to help solve diverse problems and elevated to DPH Leadership areas of concern or urgency.
- Scrutinized vendor and provider budgets to shave off budgetary bloat and save costs.
- Demonstrated success drafting applications for solicitations from SAMHSA under the Targeted Capacity Expansion program.
Case Manager/Care Coordinator
Department of Public Health/HAFC, Inc.
08.1994 - 09.1998
- Grant Funded program designed to streamline access to care.
- Worked specifically in the creation and implementation of the Adult Drug COurt in San Francisco, as well as other problem solving courts.
- Coordinated a case load of avg. 30 clients.
- Provided comprehensive assessments using various criteria to realize the placement of clients into treatment.
- Consulted with staff, insurance providers and family about treatment recommendations and progress.
- Collected personal data and insurance information from patients to complete intake paperwork.
- Documented client progress through counseling and interaction.
- Acted as client advocate to resolve emergency problems in crisis situations.
- Helped clients find solutions by teaching appropriate intervention techniques.
- Interviewed consumers and families to determine eligibility for services.
- Provided individual and group counseling to guide clients in areas of social and emotional needs.
- Drafted Court Reports outlining client goals and objectives and compliance service requirements.
- Coordinated support services and optimized communication between healthcare workers and clients seeking to access behavioral health services.
Counselor
Northern California Service League
09.1992 - 02.1995
- Provided English as a Second Language instruction to inmates in the San Francisco County Jails.
- Provided post-release service planning and re-entry services to to state level incarcerated persons transitioning to the community.
- Worked with interdisciplinary team to develop individualized service interventions for community members exiting the criminal justice system.
- Presented in in-custody settings to State offenders paroling to San Francisco for re-entry orientation.
Administrative Officer
University of Arizona Foundation
Tucson, AZ
09.1991 - 06.1992
- Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Directed and oversaw office personnel activities.
- Planned staff and training meetings and scheduled conference rooms.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded effectively to sensitive inquiries or complaints.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
Education
Master of Arts - Public Administration
California State University, Hayward
Hayward, CA03.1997
Bachelor of Arts - Political Science And Government
University of Arizona
Tucson, AZ05.1992
Skills
- Service Utilization Improvements
- Budget Planning
- Budget Development
- Verbal and Written Communication
- Process implementation and workflow development
- Civil Service Employee Recruitment and Hiring
- Policy and Program Development
- Service Rates Establishment
- Employee Supervision
- EPIC EMR, AVATAR EMR
- Risk Management
- HIPAA, Healthcare Privacy and Compliance
- Stakeholder Coordination
- Performance Monitoring
- Behavioral Health Patient Care Assessments
- Administrative Staff Supervision
- Utilization Management
- Medicare/Medi-Cal, entitlement benefits
- LEAN, TQM, PRINCE2
- Problem-Solving
- Critical Thinking
- Interdepartmental Coordination
- Regulatory Compliance
- Operations Management & Facilities Oversight
Languages
Spanish
Native/ Bilingual
Timeline
Director of Access(2593 Health Prog. Coord. III))
CCSF Department of Public Health
12.2015 - Current
Program Director (Health Prog. Coord. III))
CCSF Department of Public Health
02.2011 - 12.2015
Coordinator, Treatment Access Program (HPCIII))
CCSF Department of Public Health
02.2007 - 02.2011
Program Director, SACPA (Prop. 47) (HPCIII)
CCSF Department of Public Health
03.2002 - 01.2006
Program Analyst
CCSF Department of Public Health
09.1998 - 03.2002
Case Manager/Care Coordinator
Department of Public Health/HAFC, Inc.
08.1994 - 09.1998
Counselor
Northern California Service League
09.1992 - 02.1995
Administrative Officer
University of Arizona Foundation
09.1991 - 06.1992
Master of Arts - Public Administration
California State University, Hayward
Bachelor of Arts - Political Science And Government
University of Arizona