Craig Nash
Barrington,NJ
Summary
Dynamic Account Executive and Division Manager with a proven track record at First American Title Insurance Co and Foreclosure Review Services. Excelled in client relationship building and pipeline management, consistently exceeding sales targets and boosting customer satisfaction. Skilled in CRM and fostering team dynamics, achieving significant market share growth through strategic planning and operational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Account Executive
First American Title Insurance Co
11.2019 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
- Increased market share within territory through diligent research and identification of new business opportunities.
- Consulted with businesses to supply accurate product and service information.
Division Manager
Foreclosure Review Services
10.2004 - 11.2019
- Identified areas of improvement in operational workflows to better align resources with organizational goals.
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
- Reduced costs by identifying inefficiencies and implementing cost-saving measures across the division.
- Controlled costs by streamlining operations and reducing waste.
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
- Fostered a positive work environment through open communication channels, transparent decision-making processes, and employee recognition programs.
- Supervised daily planning, coordination and administration for division operations.
- Increased division efficiency by streamlining processes and implementing new management strategies.
- Established clear and consistent policies and procedures.
- Oversaw cross-functional teams to ensure seamless coordination on complex projects or initiatives.
- Set and oversaw division budgets in excess of $[Amount] per year.
- Achieved consistent growth in market share through targeted marketing efforts, competitive analysis, and strategic planning activities.
- Boosted customer satisfaction rates by addressing concerns promptly and effectively resolving issues.
- Handled escalated complaints involving division operations and work of personnel under supervision.
- Improved project delivery times with efficient resource allocation methods and proactive task management systems.
- Evaluated employee performance fairly using objective metrics for promotions, bonuses or other rewards.
- Communicated and collaborated with stakeholders to achieve division objectives.
- Spearheaded adoption of new technology that streamlined operations and improved service delivery.
- Directed launch of new product lines, meeting and exceeding projected sales targets.
- Built relationships with customers and community to establish long-term business growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed accounts to retain existing relationships and grow share of business.
Education
High School Diploma -
Paul VI High School
Haddonfield06.1978
Skills
- Client Relationship Building
- Account Management
- Relationship building and management
- Pipeline Management
- Customer Service
- New business opportunities
- Customer Relationship Management (CRM)
Certification
I hold a NJ State Title Producers License
Timeline
Account Executive
First American Title Insurance Co
11.2019 - Current
Division Manager
Foreclosure Review Services
10.2004 - 11.2019
High School Diploma -
Paul VI High School
I hold a NJ State Title Producers License
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