Summary

Overview

Work History

Education

Skills

Timeline

Craig Neubauer

Madrid,IA

Summary

Adept at installation and repair, I enhanced system efficiency and client satisfaction at Security Equipment Inc by leveraging my keen attention to detail and troubleshooting abilities. My proactive approach to preventive maintenance and skillful problem-solving resulted in a notable increase in first-time fix rates, underscoring my commitment to excellence and customer service. Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.

Overview

years of professional experience

Work History

Service Technician

Security Equipment Inc

06.2010 - Current

Adhered to safety protocols and policies to reduce workplace hazards.
Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
Completed preventive maintenance on machines to enhance production and maintain quality.
Researched and implemented new technologies and equipment.
Demonstrated to customers proper methods for operating equipment after it had been installed.
Diagnosed and repaired problems with electrical and mechanical systems.
Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
Minimized return service calls, ensuring thorough and accurate service on first visit.
Improved team collaboration by sharing expert knowledge on complex repair techniques during weekly meetings.
Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Increased customer satisfaction by providing timely and efficient service for various technical issues.
Responded to customer inquiries quickly and professionally to increase satisfaction.
Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Explained diagnostic findings to customers and outlined repair or service options.

Fire Alarm Installation and Service Technician

SimplexGrinnell

07.2006 - 06.2010

Improved customer satisfaction by providing timely and accurate solutions to technical issues.
Gained recognition for excellent troubleshooting skills, often called upon to resolve complex issues and restore systems to optimal functionality.
Strengthened client relationships by providing exceptional customer service during onsite visits for equipment installations and repairs.
Assisted engineers in designing custom solutions tailored specifically to clients'' needs, resulting in increased business opportunities from satisfied customers.
Conducted, maintained, tested and repaired Type and Type electronic components, parts, equipment and systems.
Reviewed building diagrams and blueprints to determine errors in electronic equipment installations.
Collaborated with team members to complete complex projects, ensuring high-quality results.
Delivered comprehensive reports detailing diagnostic findings, repair actions, and recommendations for future maintenance plans.
Optimized inventory management with thorough documentation of parts usage, minimizing waste and ensuring availability of necessary components.
Enhanced system performance by troubleshooting and repairing electronic equipment.
Expanded knowledge base through continuous professional development, staying current on industry advancements and trends.
Troubleshot and resolved equipment failures to reduce operational disruption.
Assembled, tested and maintained components and systems for high-performing electronics.
Led preventative maintenance and inspections to limit electrical issues.
Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance.
Used diagnostic and testing processes in collaboration with product engineers to identify, define, and solve development issues.
Managed reactive repairs and emergency maintenance for varied electronic devices.
Reviewed and interpreted service manuals, specifications, wiring diagrams, and blueprints.
Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
Conferred with engineers and designers to investigate and solve failure issues.
Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
Enhanced customer satisfaction with timely installations, ensuring optimal functionality of fire alarm systems.
Installed advanced detection devices such as smoke detectors, heat sensors, and manual pull stations in line with industry best practices and established safety standards.
Provided exceptional customer service by addressing client concerns promptly and professionally, maintaining strong relationships.
Performed regular maintenance on installed systems, prolonging their lifespan and preventing costly malfunctions.
Assisted clients in understanding the features of their new fire alarm systems, contributing to proper usage and overall safety enhancement.
Worked closely with electrical contractors during construction projects to ensure proper wiring for new installations or retrofits according to code requirements.
Maintained accurate documentation of all installation projects, supporting efficient project management processes and recordkeeping requirements.
Reduced false alarms by carefully calibrating and testing installed equipment for accuracy and efficiency.
Installed, tested and serviced alarm and associated systems for commercial and residential customers.
Performed annual inspections on fire and security alarm systems.
Responded to maintenance calls and troubleshot devices.
Identified and reported fire code non-conformance issues to senior personnel and safety inspectors.
Fully installed fire alarms and various security devices.
Communicated effectively with customers, answering questions, and concerns regarding systems.
Demonstrated features and functionality of alarm systems to customers.
Read and understood product manuals and blueprints.
Installed and tested fire detection and suppression systems.
Tested all newly installed fire alarms.
Commissioned new fire alarm systems, installing related hardware and software required by facilities.
Educated customers on preventive care and regular maintenance to prevent system malfunctions.
Maintained alarm hardware inventory levels, safeguarding component availability for emergency calls.
Maintained NICET (National Institute for Certification in Engineering Technology) Level Number Fire Alarm Certification.

Fire Alarm Installation and Service Technician

SimplexGrinnell

06.2004 - 07.2006

Improved customer satisfaction by providing timely and accurate solutions to technical issues.
Gained recognition for excellent troubleshooting skills, often called upon to resolve complex issues and restore systems to optimal functionality.
Strengthened client relationships by providing exceptional customer service during onsite visits for equipment installations and repairs.
Reviewed building diagrams and blueprints to determine errors in electronic equipment installations.
Collaborated with team members to complete complex projects, ensuring high-quality results.
Delivered comprehensive reports detailing diagnostic findings, repair actions, and recommendations for future maintenance plans.
Enhanced system performance by troubleshooting and repairing electronic equipment.
Expanded knowledge base through continuous professional development, staying current on industry advancements and trends.
Assembled, tested and maintained components and systems for high-performing electronics.
Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance.
Used diagnostic and testing processes in collaboration with product engineers to identify, define, and solve development issues.
Responded quickly to emergency calls, limiting electrical risk and equipment downtime.
Managed reactive repairs and emergency maintenance for varied electronic devices.
Reviewed and interpreted service manuals, specifications, wiring diagrams, and blueprints.
Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
Conferred with engineers and designers to investigate and solve failure issues.
Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
Interpreted scale drawings of new commissions to determine layout of materials and equipment.
Troubleshot complex technical issues during installation or maintenance visits, providing rapid resolution for minimal downtime of affected systems.
Upgraded outdated equipment with state-of-the-art technology, enhancing overall system performance and offering clients improved protection capabilities.
Installed advanced detection devices such as smoke detectors, heat sensors, and manual pull stations in line with industry best practices and established safety standards.
Provided exceptional customer service by addressing client concerns promptly and professionally, maintaining strong relationships.
Performed regular maintenance on installed systems, prolonging their lifespan and preventing costly malfunctions.
Assisted clients in understanding the features of their new fire alarm systems, contributing to proper usage and overall safety enhancement.
Worked closely with electrical contractors during construction projects to ensure proper wiring for new installations or retrofits according to code requirements.
Maintained accurate documentation of all installation projects, supporting efficient project management processes and recordkeeping requirements.
Reduced false alarms by carefully calibrating and testing installed equipment for accuracy and efficiency.
Identified opportunities for system upgrades or replacements based on thorough evaluation of existing equipment conditions.
Improved fire alarm system reliability by conducting thorough inspections and identifying potential issues.
Identified and reported fire code non-conformance issues to senior personnel and safety inspectors.
Maintained alarm hardware inventory levels, safeguarding component availability for emergency calls.
Fully installed fire alarms and various security devices.
Communicated effectively with customers, answering questions, and concerns regarding systems.
Demonstrated features and functionality of alarm systems to customers.
Read and understood product manuals and blueprints.
Tested all newly installed fire alarms.
Commissioned new fire alarm systems, installing related hardware and software required by facilities.
Sustained ongoing expertise in fire and safety regulations, confirming compliance of installed systems.
Enhanced customer satisfaction with timely installations, ensuring optimal functionality of fire alarm systems.
Installed, tested and serviced alarm and associated systems for commercial and residential customers.
Responded to maintenance calls and troubleshot devices.
Performed annual inspections on fire and security alarm systems.
Installed and tested fire detection and suppression systems.
Maintained NICET (National Institute for Certification in Engineering Technology) Level Number Fire Alarm Certification.

Fire Alarm Technician

Energy Technology Svcs

07.2002 - 06.2004

Facilitated smooth communication between clients, service providers, and law enforcement agencies during emergency situations.
Partnered with vendors to source high-quality equipment for optimal performance, longevity, and customer value.
Developed positive relationships with clients through clear communication about project timelines, expectations, and ongoing support services provided after installation.
Expanded technical expertise by attending industry conferences, workshops, and training sessions to stay current on emerging trends in security technology.
Maximized efficiency within a team environment while also demonstrating strong independent problem-solving abilities in various site conditions.
Reduced false alarms by conducting thorough inspections and maintenance of security equipment.
Collaborated closely with other technicians to share knowledge and troubleshoot complex issues, fostering a supportive work environment.
Collaborated with sales team to provide accurate estimates for system installations, ensuring budget adherence and customer satisfaction.
Optimized efficiency by maintaining an organized inventory of tools, replacement parts, and specialized equipment for job completion.
Reduced potential safety hazards by adhering to strict safety protocols during all installation and maintenance tasks, including the use of personal protective equipment.
Improved client satisfaction with timely troubleshooting and repair of faulty alarm systems.
Ensured compliance with industry standards and local regulations through proper installation of security devices and systems.
Provided comprehensive training to clients on the use of their security systems, promoting confidence in safety measures and overall satisfaction.
Demonstrated adaptability by customizing security systems for clients with unique needs or specific concerns, such as pet-friendly alarm systems.
Performed installations of high-tech security systems, which included access and elevator controls, alarms and video surveillance systems.
Installed access and elevator controls, alarms and video surveillance systems.
Educated customers on proper ways to use security systems after completing tests and repairs.
Educated customers on effective use of security systems.
Installed, tested and serviced alarm and associated systems for commercial and residential customers.
Responded to maintenance calls and troubleshot devices.
Fully installed fire alarms and various security devices.
Demonstrated features and functionality of alarm systems to customers.
Read and understood product manuals and blueprints.
Communicated effectively with customers, answering questions, and concerns regarding systems.
Educated customers on preventive care and regular maintenance to prevent system malfunctions.
Tested all newly installed fire alarms.
Assisted with electrical installations of lighting and smoke detectors.
Performed thorough inspections of fire alarm systems, ensuring proper functioning and code compliance.
Reduced false alarms by performing routine preventive maintenance on all system components.
Identified and reported fire code non-conformance issues to senior personnel and safety inspectors.
Streamlined processes by creating detailed documentation of all work performed on fire alarm systems.
Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
Conducted comprehensive training sessions for new technicians, resulting in increased efficiency and knowledge within the team.
Commissioned new fire alarm systems, installing related hardware and software required by facilities.
Educated clients on proper use and maintenance of their fire alarm systems, leading to fewer service calls and improved overall safety.
Adhered to strict industry codes and regulations while performing installations or repairs, minimizing risk exposure for both clients and the company.
Maintained accurate inventory counts of all required tools and materials, ensuring availability for each project.
Diagnosed and repaired complex issues with fire alarm equipment, contributing to a safer environment for occupants.
Performed annual inspections on fire and security alarm systems.
Assisted in the development of company policies and procedures related to fire alarm installation and maintenance, promoting consistency across all projects.
Maintained alarm hardware inventory levels, safeguarding component availability for emergency calls.
Supported project managers in scheduling tasks, ordering materials, coordinating with subcontractors, assisting in successful project completion.
Increased customer satisfaction by addressing emergency service calls in a timely manner and resolving issues efficiently.
Sustained ongoing expertise in fire and safety regulations, confirming compliance of installed systems.
Coordinated with other contractors on large-scale projects to ensure seamless installation and integration of fire alarm systems into existing structures.
Improved overall efficiency by implementing standardized procedures for installing various types of fire alarm equipment.
Integrated equipment installations with on-site network infrastructure, incorporating existing fire and life safety systems.
Administered on-call responses for emergency service assignments, adhering to prescribed response timeframes.
Maintained NICET (National Institute for Certification in Engineering Technology) Level Number Fire Alarm Certification.
Contributed to a safe working environment by following established safety protocols during every task.

Alarm Technician

Electro Watchman Alarm

06.1999 - 06.2002

Tested and repaired faulty systems and explained to customers proper ways to use system features.
Improved customer satisfaction through timely and accurate installation of alarm systems.
Boosted company reputation through consistent delivery of high-quality workmanship on all projects.
Provided exceptional customer service, addressing concerns promptly and offering tailored solutions to clients'' unique situations.
Ensured reliable system operation, meticulously inspecting wiring connections and power sources.
Collaborated with sales team to assess client needs and recommend appropriate security solutions.
Exceeded project timelines by efficiently organizing tasks and prioritizing jobs based on urgency levels.
Established long-term relationships with clients, providing ongoing support for their security needs and earning repeat business opportunities.
Demonstrated commitment to continuous improvement, regularly seeking feedback from supervisors and peers to further develop skills in the field.
Optimized alarm response times with regular testing and fine-tuning of system settings.
Contributed to increased team cohesion by participating actively in group training sessions.
Trained new technicians in proper installation techniques and safety protocols, resulting in a more cohesive team dynamic.
Maintained up-to-date knowledge of industry trends and advancements, enabling the recommendation of cutting-edge security options to clients.
Reduced false alarms by conducting thorough inspection and maintenance procedures.
Checked system adherence to Type code requirements after performing repairs and maintenance on client systems and equipment.
Elevated company''s professional image by maintaining clean worksites and adhering to uniform guidelines during service visits.
Commissioned new fire alarm systems, installing related hardware and software required by facilities.
Installed, tested and serviced alarm and associated systems for commercial and residential customers.
Responded to maintenance calls and troubleshot devices.
Fully installed fire alarms and various security devices.
Demonstrated features and functionality of alarm systems to customers.
Read and understood product manuals and blueprints.
Performed annual inspections on fire and security alarm systems.
Communicated effectively with customers, answering questions, and concerns regarding systems.
Integrated equipment installations with on-site network infrastructure, incorporating existing fire and life safety systems.
Tested all newly installed fire alarms.
Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
Identified and reported fire code non-conformance issues to senior personnel and safety inspectors.
Maintained alarm hardware inventory levels, safeguarding component availability for emergency calls.
Administered on-call responses for emergency service assignments, adhering to prescribed response timeframes.
Advised customers on system upgrade opportunities, presenting cost and benefit documentation on prospective enhancements.

Security Alarm Technician

AC Security Inc

01.1990 - 06.1999

Explained diagnostic findings to customers and outlined repair or service options.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Inspected equipment to diagnose operational issues.
Adhered to safety protocols and policies to reduce workplace hazards.
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Responded to customer inquiries quickly and professionally to increase satisfaction.
Increased customer satisfaction by providing timely and efficient service for various technical issues.
Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
Optimized service delivery times, implementing efficient routing and scheduling strategies.
Improved team collaboration by sharing expert knowledge on complex repair techniques during weekly meetings.
Fostered culture of continuous improvement, encouraging feedback and suggestions from team members.
Streamlined inventory management for parts and supplies, maintaining optimal stock levels to prevent project delays.
Minimized return service calls, ensuring thorough and accurate service on first visit.
Diagnosed and repaired problems with electrical and mechanical systems.
Tested systems, noting issues and completing preventive maintenance.
Researched and implemented new technologies and equipment.
Worked with diverse types of weather and ground conditions.
Developed positive relationships with clients through clear communication about project timelines, expectations, and ongoing support services provided after installation.
Expanded technical expertise by attending industry conferences, workshops, and training sessions to stay current on emerging trends in security technology.
Maximized efficiency within a team environment while also demonstrating strong independent problem-solving abilities in various site conditions.
Enhanced security systems by installing and programming alarm devices in residential and commercial properties.
Reduced false alarms by conducting thorough inspections and maintenance of security equipment.
Elevated company reputation through exceptional customer service skills when interacting with clients during installations or service visits.
Collaborated closely with other technicians to share knowledge and troubleshoot complex issues, fostering a supportive work environment.
Collaborated with sales team to provide accurate estimates for system installations, ensuring budget adherence and customer satisfaction.
Optimized efficiency by maintaining an organized inventory of tools, replacement parts, and specialized equipment for job completion.
Reduced potential safety hazards by adhering to strict safety protocols during all installation and maintenance tasks, including the use of personal protective equipment.
Improved client satisfaction with timely troubleshooting and repair of faulty alarm systems.
Ensured compliance with industry standards and local regulations through proper installation of security devices and systems.
Provided comprehensive training to clients on the use of their security systems, promoting confidence in safety measures and overall satisfaction.
Demonstrated adaptability by customizing security systems for clients with unique needs or specific concerns, such as pet-friendly alarm systems.
Performed installations of high-tech security systems, which included access and elevator controls, alarms and video surveillance systems.
Installed access and elevator controls, alarms and video surveillance systems.
Educated customers on proper ways to use security systems after completing tests and repairs.
Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.
Educated customers on effective use of security systems.
Explained how to properly use security systems so that customers were knowledgeable.
Installed, tested and serviced alarm and associated systems for commercial and residential customers.
Responded to maintenance calls and troubleshot devices.
Fully installed fire alarms and various security devices.
Demonstrated features and functionality of alarm systems to customers.
Read and understood product manuals and blueprints.
Communicated effectively with customers, answering questions, and concerns regarding systems.
Educated customers on preventive care and regular maintenance to prevent system malfunctions.
Tested all newly installed fire alarms.
Assisted with electrical installations of lighting and smoke detectors.

Education

Associate Of Applied Arts - Auto Mechanics & Auto Body Technologies

Metro Tech Community College

Omaha, NE

NICET Level 2 - Fire Alarms

NICET

Various Testing Sites Within State

01.2013

Skills

Installation and Repair
Attention to Detail

Preventive Maintenance
Troubleshooting ability

Timeline

Service Technician

Security Equipment Inc

06.2010 - Current

Fire Alarm Installation and Service Technician

SimplexGrinnell

07.2006 - 06.2010

Fire Alarm Installation and Service Technician

SimplexGrinnell

06.2004 - 07.2006

Fire Alarm Technician

Energy Technology Svcs

07.2002 - 06.2004

Alarm Technician

Electro Watchman Alarm

06.1999 - 06.2002

Security Alarm Technician

AC Security Inc

01.1990 - 06.1999

Associate Of Applied Arts - Auto Mechanics & Auto Body Technologies

Metro Tech Community College

NICET Level 2 - Fire Alarms

NICET

Craig Neubauer

Summary

Overview

Work History

Service Technician

Fire Alarm Installation and Service Technician

Fire Alarm Installation and Service Technician

Fire Alarm Technician

Alarm Technician

Security Alarm Technician

Education

Associate Of Applied Arts - Auto Mechanics & Auto Body Technologies

NICET Level 2 - Fire Alarms

Skills

Timeline

Service Technician

Fire Alarm Installation and Service Technician

Fire Alarm Installation and Service Technician

Fire Alarm Technician

Alarm Technician

Security Alarm Technician

Associate Of Applied Arts - Auto Mechanics & Auto Body Technologies

NICET Level 2 - Fire Alarms

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