Craig Owens
Greenport,N.Y.
Summary
Results-driven Trades Generalist with 25 years of consistent leadership growth within New York State Parks and Recreation. Skilled in project management, budget management, employee hiring and training, resolving on-site emergency situations, coordinating with the NY Parks and Recreation executive team with effective communication. Known for achieving results and fostering reliable and safe work environment. Demonstrated success in streamlining processes, improving operational efficiency, and planning and executing public events. Proven ability in problem-solving, effective team collaboration and adaptability to changing needs.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Trades Generalist
Orient Beach State Park, New York State Parks and Recreation
04.2001 - Current
- Performs skilled park maintenance tasks in carpentry, plumbing and painting.
- Responsible for inspection and maintenance of park facilities for cleanliness, safety and maintenance concerns. Initiates necessary action to remedy any issues that may arise.
- Supervises, trains and assigns seasonal staff and volunteers. Responsible for mandatory training.
- Facility Safety Officer who trains staff and participates in developing safety programs for park. Performs inspections of ATD’s, fire extinguishers and playgrounds.
- Certified Water Treatment Operator responsible for testing and monitoring the park’s drinking water quality. Assuring the equipment is functioning properly and reporting as needed.
- Orders supplies and maintains the park’s storeroom. Familiar with revenue procedures, setting up banks, and opening and closing of the park.
- Assist in storm preparation and recovery, execute emergency protocol when needed.
- Responsible for the scheduling, service and inspections of facility vehicles and equipment.
- Equipment Operator: Front end loader, snow plow, lawn mower and ATV.
- Managed multiple priorities successfully, meeting tight deadlines without sacrificing quality of work.
- Collaborated with cross-functional teams to drive project completion on time and under budget.
- Trained new team members effectively, increasing overall team efficiency.
- Evaluated process inefficiencies and recommended improvements to management for increased effectiveness.
- Developed strong customer relationships through attentive listening and prompt resolution of concerns.
- Established key performance indicators for the department, monitoring progress towards targets regularly.
- Organized and maintained supplies to support [Type] operations.
- Kept work areas clean and neat to promote efficient operations.
- Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
- Delivered high-quality work consistently, exceeding performance objectives regularly.
- Implemented cost reduction strategies, resulting in significant savings for the department.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed effective improvement plans in alignment with goals and specifications.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Devised and implemented processes and procedures to streamline operations.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Observed packing operations to verify conformance to specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Executive Chef & Restaurant Manager
various restaurants in NYC & Suffolk County, NY
01.1988 - 01.2001
mason & carpenter
J&R HOME IMPROVEMENT
03.1995 - 01.1998
- Experienced and versatile in carpentry and woodworking with background in residential, commercial, and municipal construction and remodeling to include framing, trim, windows, doors, and siding.
- Uphold and reinforced safety rules and regulations, and maintained clean and safe working environment.
- Assists with masonry work, as required (i.e. concrete slabs & foundations).
Education
Hotel & Restaurant Management -
New York Restaurant School
01.1986
Seaford High School - undefined
01.1985
Skills
- Documentation skills
- Schedule management
- Documentation requirements
- Schedule coordination
- Inventory coordination
- Budgeting and finance
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Team leadership & development
- Project leadership
- Strategic planning
- Work Planning and Prioritization
- Training and development
- Processes and procedures
- Risk assessment
- Analysis & evaluation
- Staff management
- Quality assurance
- Employee management
- Timeline development
- Project management
- Budget management
- Project implementation
- Safety regulations
Certification
- Water Plant Operator Grade C, 2009-01-01
- NYS and CSEA Applied Skills Trades Program for Carpentry, 2008-01-01 to 2010-01-01
Timeline
Trades Generalist
Orient Beach State Park, New York State Parks and Recreation
04.2001 - Current
mason & carpenter
J&R HOME IMPROVEMENT
03.1995 - 01.1998
Executive Chef & Restaurant Manager
various restaurants in NYC & Suffolk County, NY
01.1988 - 01.2001
Seaford High School - undefined
Hotel & Restaurant Management -
New York Restaurant School