Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

CRAIG PALLAS

Rathdrum,Idaho

Summary

Highly motivated Manager with exceptional experience in the auto industry, delivering results and exceeding expectations. Adaptive and deadline-oriented consistently reaching goals in high-stress environments.

Overview

12
12
years of professional experience

Work History

Sales Associate

Parker Toyota
08.2023 - Current
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Managed client appointments, ensuring smooth and efficient sales process from start to finish.
  • Engaged with customers to effectively build rapport and lasting relationships.

General Manager

Fremont Motors
06.2022 - 07.2023
  • Formulated policies and procedures to streamline operations.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Streamlined sales processes for improved efficiency, resulting in higher close rates and shorter sales cycles.

Finance Manager

Parker Toyota
08.2017 - 05.2022
  • Maximized profitability by negotiating and structuring optimal automotive financing deals.
  • Conducted regular reviews of customer credit applications to maintain accuracy and integrity in the approval process.
  • Processed loan applications and monitored progress from start to finish.
  • Maintained an organized workflow by prioritizing tasks effectively managing multiple client files simultaneously ensuring timely processing of all transactions.
  • Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
  • Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
  • Ensured compliance with federal regulations and company policies regarding automotive financing transactions.

Sales Manager

Dave Smith Motors
05.2012 - 07.2017
  • Updated ownership daily of sales and orders, tracked progress of existing orders by contacting supplier
  • Effectively took care of all orders, customer issues, staff scheduling, car purchase start to finish, booking, trades, closing deals.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Mentored junior staff members, cultivating a positive work environment that promoted growth and development within the team.
  • Encouraged high-performance culture among the sales team by setting ambitious targets and rewarding top performers.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

Some College (No Degree) - General Studies

Centralia College
Centralia, WA

Skills

  • Attention to Detail
  • Team Player
  • Professional
  • Highly Motivated
  • Goal-Driven
  • Exceptional customer service

References

  • Nick Melison - Finance Manager Parker Toyota

      480-282-3276

  • Lynn Pfaff - Direct Buyer Dave Smith Motors

     208-512-0459,

  • James Williams - Finance Manager Knudtsen Chevrolet

     509-389-3924

Timeline

Sales Associate

Parker Toyota
08.2023 - Current

General Manager

Fremont Motors
06.2022 - 07.2023

Finance Manager

Parker Toyota
08.2017 - 05.2022

Sales Manager

Dave Smith Motors
05.2012 - 07.2017

Some College (No Degree) - General Studies

Centralia College

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CRAIG PALLAS