CRAIG PALLAS
Rathdrum,Idaho
Summary
Highly motivated Manager with exceptional experience in the auto industry, delivering results and exceeding expectations. Adaptive and deadline-oriented consistently reaching goals in high-stress environments.
Overview
12
12
years of professional experience
Work History
Sales Associate
Parker Toyota
08.2023 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Used in-store system to locate inventory and place special orders for customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Managed client appointments, ensuring smooth and efficient sales process from start to finish.
- Engaged with customers to effectively build rapport and lasting relationships.
General Manager
Fremont Motors
06.2022 - 07.2023
- Formulated policies and procedures to streamline operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Interacted well with customers to build connections and nurture relationships.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Streamlined sales processes for improved efficiency, resulting in higher close rates and shorter sales cycles.
Finance Manager
Parker Toyota
08.2017 - 05.2022
- Maximized profitability by negotiating and structuring optimal automotive financing deals.
- Conducted regular reviews of customer credit applications to maintain accuracy and integrity in the approval process.
- Processed loan applications and monitored progress from start to finish.
- Maintained an organized workflow by prioritizing tasks effectively managing multiple client files simultaneously ensuring timely processing of all transactions.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
Sales Manager
Dave Smith Motors
05.2012 - 07.2017
- Updated ownership daily of sales and orders, tracked progress of existing orders by contacting supplier
- Effectively took care of all orders, customer issues, staff scheduling, car purchase start to finish, booking, trades, closing deals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Mentored junior staff members, cultivating a positive work environment that promoted growth and development within the team.
- Encouraged high-performance culture among the sales team by setting ambitious targets and rewarding top performers.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Some College (No Degree) - General Studies
Centralia College
Centralia, WASkills
- Attention to Detail
- Team Player
- Professional
- Highly Motivated
- Goal-Driven
- Exceptional customer service
References
- Nick Melison - Finance Manager Parker Toyota
480-282-3276
- Lynn Pfaff - Direct Buyer Dave Smith Motors
208-512-0459,
- James Williams - Finance Manager Knudtsen Chevrolet
509-389-3924
Timeline
Sales Associate
Parker Toyota
08.2023 - Current
General Manager
Fremont Motors
06.2022 - 07.2023
Finance Manager
Parker Toyota
08.2017 - 05.2022
Sales Manager
Dave Smith Motors
05.2012 - 07.2017
Some College (No Degree) - General Studies
Centralia College