Craig Pavlosky
Customer Service, Sales, Construction, Social Media
Basking Ridge,NJ
Summary
-I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Using my independent decision-making skills and sound judgment to positively impact company success. Dedicated Sales, and customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
-Diligent construction team foreman & member knowledgeable about organizing supplies, operating equipment and helping skilled workers complete demanding work. Outstanding Laborer Foreman working in commercial and residential construction. I am a organized and dependable candidate successful at managing multiple priorities with a positive attitude. My willingness to take on added responsibilities to meet team goals is a great skill i bring to the table. I am seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, and my excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Union Laborer Foreman Local 472
Darby LLC
04.2018 - Current
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Gathered and disposed of worksite debris to remove safety hazards.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Interacted daily with various project managers, subcontractors, and municipal inspectors to complete construction projects.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Provided labor support to carpenters, masons and other skilled trades.
- Followed instructions and safety protocols while operating machinery and equipment.
- Used variety of hand and power tools to complete tasks.
- Operated power equipment to move materials and promote job efficiency.
- Worked on sites, installing roofs and other exterior components.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Completed tear-down of existing structures to prepare for new construction.
- Managed safe and efficient use of tools and equipment on construction sites.
- Prepared job sites by removing debris and setting up materials and tools.
Sales Agent
G&b Janitorial Supplies
01.2016 - 04.2019
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
Spare Part Sales / Customer Service Representative
GEA Mechanical Equipment U.S. Inc. (Westfalia Separator)
01.2012 - 01.2016
- Inside Sales/Customer Service Representative that handled customer inquiries for machine serial number specific parts, researched Bills of Materials to identify correct parts required
- Selected as the individual to check and update all Customer Master Records for a new Customer Relationship Management (CRM) system that was being implemented
- Reviewed entire customer database to list or correct all Installed Machine Base, assign Process Market Groups and update all customer contact data for approximately 1600 customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Direct Sales and Marketing
S.M.G.I (Independent VERIZON Service Provider)
01.2011 - 01.2012
- Salary and commission based direct marketing and sales position in keeping good relationships with current and future clients
- Utilized marketing and sales information system data to present and establish service agreements with high-rise Apartment Building Managers
- I was responsible for choosing territories to prospect and the approach to use based on site information.
- Implemented, executed and strategically expanded business channel partnerships and program initiatives.
- Analyzed sales and marketing data for improved strategies.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
Field Marketing, Retail Marketing - Event Marketing
Power Windows & Siding
01.2010 - 01.2011
- Salary plus commission based sales/marketing position, establishing and keeping good relationships with current and prospective clients
- Utilizing marketing approaches that we received training with to reach out to new market areas which generate leads for salesmen to bring in high dollar volume home remodeling sales
- I managed a small group of individuals and helped new hires with presentations and grading incoming sales leads to help them work towards their marketing goals as well as leading by example.
- Influenced customer's decisions in critical business areas by using conceptual selling techniques and data-based presentations.
- Updated social media platforms with latest news and corporate details.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
Telemarketing - Sales, Customer Service Rep.
Barmensen Inc.
01.2009 - 01.2010
- Commission based Inbound and Outbound sales calls, cold calls, establishing as well as keeping good relationships with current and prospective clients
- Utilizing key advertising pitches to reach out to new untapped market areas
- I also managed a team of individuals to help it hit its daily and monthly sales revenue goals
- I was responsible to dispense sales leads as well as leading by example to bring my sales team to the top
- Also performed Customer Service follow up calls with new customer accounts.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered questions about company offerings with knowledgeable responses about products and services.
Sales Representative
The Mobile Solution for T-Mobile
01.2007 - 01.2009
- Front-end sales, commission based position, direct customer contact on site and outside the office
- Monitor teams daily sales goals, motivating other sales representatives on my team to achieve their goals as well.
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Negotiated contracts with clients and developed relationships with key personnel.
Landscaping
Diamond Landscaping
01.1999 - 01.2009
- Created a lawn mowing business in my local community beginning at the age of 13, this expanded into a landscaping business using annual maintenance contracts for customers.
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Collaborated with engineers, architects and other professionals on projects to complete large jobs and meet strict deadlines.
Customer Service
Stop & Shop
01.2005 - 01.2007
- Meet and greet customers, managing front end desk, handling all currency (i.e., cash, checks, credit/debits card, Western Union, dispensing paychecks), also created employees work schedules.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
Associate Degree in Business Management - Business Administration And Management
Raritan Valley Community College
North Branch, NJ12.2008
High School Diploma -
Bernard's Township Public Schools
Basking Ridge, NJ12.2006
Skills
- Punctual and Dependable
- Team Coordination and Oversight
- Problem-Solving
- Training and Mentoring
- Strategy Development
- Networking
- Analytical thinking
- CRM software usage
- Client relationship management
- Account Servicing
- Content Creation
- Video Editing
- Social Media Strategy
Timeline
Union Laborer Foreman Local 472
Darby LLC
04.2018 - Current
Sales Agent
G&b Janitorial Supplies
01.2016 - 04.2019
Spare Part Sales / Customer Service Representative
GEA Mechanical Equipment U.S. Inc. (Westfalia Separator)
01.2012 - 01.2016
Direct Sales and Marketing
S.M.G.I (Independent VERIZON Service Provider)
01.2011 - 01.2012
Field Marketing, Retail Marketing - Event Marketing
Power Windows & Siding
01.2010 - 01.2011
Telemarketing - Sales, Customer Service Rep.
Barmensen Inc.
01.2009 - 01.2010
Sales Representative
The Mobile Solution for T-Mobile
01.2007 - 01.2009
Customer Service
Stop & Shop
01.2005 - 01.2007
Landscaping
Diamond Landscaping
01.1999 - 01.2009
Associate Degree in Business Management - Business Administration And Management
Raritan Valley Community College
High School Diploma -
Bernard's Township Public Schools
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