Craig Peterson
Colorado Springs Therapy Center
Colorado Springs,CO
14
years of professional experience
Operations leader in a growing health care organization, skilled in strategic planning, problem solving, and communications with expertise in building high-performing teams. Progressed from an entry-level assistant role to Chief Operating Officer early in my career by consistently delivering business outcomes and driving organizational success. Seeking a senior leadership opportunity where I can drive growth, strengthen operations, develop strong teams, and create a positive impact.
Work History
Chief Operating Officer
12 Years 11 Months- Assistant 7/2013-2016
- Managed front desk operations, including scheduling appointments, maintaining patient records, and providing exceptional customer service.
- Assisted therapists with patient treatments, rehabilitation exercises, and daily clinical operations to support quality patient care.
- Created and guided patients through prescribed strength-training and therapeutic exercise programs, monitoring progress and promoting safe recovery.
- Assumed responsibility for company billing operations in 2014, improving financial processes and supporting sustainable organizational growth.
- Advanced from Therapy Assistant to Chief Operating Officer through a demonstrated record of leadership development and operational excellence.
- Office Manager 2016 - 2018
- Promoted to Office Manager in 2016 and expanded leadership responsibilities to oversee multiple locations in 2017.
- Scaled the organization from fewer than 5 employees to more than 50 total staff.
- Recruited, hired, and trained new team members in billing procedures, insurance verification, authorizations, customer service, and office policies.
- Chief Operating Officer 2018 -
- Appointed Chief Operating Officer in 2018 to lead strategic growth, operational performance, and organizational development.
- Led a comprehensive culture transformation that resulted in the organization's recognition as a 'Best Workplace' by the Colorado Springs Gazette for five consecutive years and counting.
- Completed Accountability Works leadership training to foster a growth mindset, strengthen team development, and support a culture of accountability and continuous improvement throughout the organization.
- Successfully led the clinic's EMR transition from ClinicSource to Raintree, managing implementation, staff training, and workflow improvements to ensure a successful system conversion.
- Developed and mentored high-performing teams using accountability and performance management systems that increased productivity and revenue by 20% over a two-year period.
- Negotiated vendor, facility, and service agreements to improve terms, reduce costs, and enhance profitability.
- Played a key leadership role in the planning and launch of a new business location projected to more than double organizational capacity and growth potential.
Sales Representative
1 Year 1 Month- Conducted high-volume outbound sales outreach to high schools, consistently exceeding performance expectations.
- Selected within five months for the organization's Federal Sales Team, a specialized group of only seven representatives.
- Partnered with federal agencies, including NASA, and federally regulated gaming organizations for acquisition and implementation of Microsoft technology solutions.
- Developed expertise in Microsoft products, industry trends, and competitive solutions to address complex customer needs.
- Managed and grew customer accounts by building strong client relationships, ensuring high levels of satisfaction, and generating repeat business opportunities.
Education
Bachelor of Science - Exercise Science
Associate of Applied Science - Health & Fitness
Skills
Executive Leadership
Operations Oversight
Planning and Execution
Performance Management
Delegation of Tasks
Annual Projections
Relationship Building
Interests
Avid outdoor enthusiast
Patient fisherman
Mediocre marathon runner
Amazing dogfather
Timeline
Chief Operating Officer
Colorado Springs Therapy Center
07.2013 - CurrentRead More
Sales Representative
Microsoft APAC
05.2012 - 06.2013Read More
Alexandria Technical College
Associate of Applied Science from Health & Fitness
Read More
Minnesota State University
Bachelor of Science from Exercise Science
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