Craig Pisani
Loris,SC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
36
36
years of professional experience
Work History
Assistant Store Manager
DeMoulas Super Market
01.1987 - 12.2022
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Mitigated business risks by working closely with staff members and assessing performance.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created and maintained safe and secure work environments for employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interacted well with customers to build connections and nurture relationships.
Education
High School Diploma -
North Andover High School
North Andover, MA05.1986
Skills
- Staff Management
- Order Management
- Cost Control
- Records Maintenance
- Goals and Performance
- POS Systems Operations
- Customer Service
- Employee Scheduling
- Issue Resolution
- Time Management
- Staff Supervision
- New Hire Training
- Customer Relations
- Customer Service Management
- Incident Reports
- Human Resource Policies
- Stock Rotation
- Strategic Merchandising
- Budgeting and Cost Control
- Coaching and Mentoring
- Store Opening and Closing
- Retail Operations
- Vendor Management
- Attention to Detail
- Shift Scheduling
- Inventory Control
- Performance Monitoring and Evaluation
- Hiring and Training
- Manage Operations
- Answering Customer Questions
- Shoplifter Detention
- Stock Management
- Budget Controls
- Customer Inquiry Response
- Payroll Administration and Timekeeping
- Leadership
Timeline
Assistant Store Manager
DeMoulas Super Market
01.1987 - 12.2022
High School Diploma -
North Andover High School
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