Craig Pratt
Cleveland,TN
Summary
Resourceful and adaptable Manager with over ten years of experience in scheduling, staff training, protocol development and process improvements. Meticulous team builder with expertise in employee engagement, customer relationship management (CRM), time management and conflict resolution. Customer- focused leader seeking to leverage background into assistant or operations manager role.
Overview
19
19
years of professional experience
Work History
Converting Supervisor
Georgia-Pacific
Cleveland, TN
11.2024 - Current
- Monitored employee productivity to provide constructive feedback and coaching.
- Implemented new processes and procedures when necessary to improve productivity and reduce waste.
- Maintained a safe working environment by adhering to all safety protocols and regulations.
- Prepared reports related to production output, downtime events, personnel issues.
Corrugator Supervisor
International Paper
Houston , MS
09.2020 - 11.2025
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Rotated among various workstations, performing work necessary to meet production needs.
- Learned and followed safety and emergency procedures.
- Troubleshot and diagnosed equipment malfunctions to minimize downtime.
- Held training sessions for staff to promote safety, efficiency and production procedure adherence.
- Reviewed performance and provided report data by logging production updates.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
RCA
USPS
Saltillo , MS
03.2016 - 09.2020
- Cleaned and checked over vehicle after completion of all daily deliveries.
- Routed all classes of mail in sequence of delivery along established route.
- Assisted customers in receiving oversized parcels by carrying items inside.
- Sold stamps and money orders to mail customers along daily route.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Obtained receipts for registered and certain insured mail.
Co-Manager
Wendy's
Pontotoc , MS
04.2011 - 02.2016
- Led employee performance reviews and discussed improvement strategies with each team member.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Oversaw daily operations, maintenance and administration of various properties.
- Reviewed performance reports and used data to develop continuous improvement initiatives.
- Managed scheduling for thirty employees to ensure optimal productivity.
- Coordinated general maintenance and major repairs to keep facilities operational and attractive.
Assistant Manager
McDonald's
Pontotoc, MS
08.2006 - 03.2011
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Education
High School Diploma -
New Wine Christian Fellowship
Houston 4 2005
Skills
- Sales monitoring
- Product and service knowledge
- Customer relations
- Orientating and training
- Inventory control
- Staff development
Timeline
Converting Supervisor
Georgia-Pacific
11.2024 - Current
Corrugator Supervisor
International Paper
09.2020 - 11.2025
RCA
USPS
03.2016 - 09.2020
Co-Manager
Wendy's
04.2011 - 02.2016
Assistant Manager
McDonald's
08.2006 - 03.2011
High School Diploma -
New Wine Christian Fellowship
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