Craig Ranciato
Northford ,CT
Summary
Detail-oriented team player bringing top-notch skills in oral and written communication. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Fosdick Fulfillment Corp
07.2018 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in team meetings and training sessions to stay informed about product updates and changes as well as provide clients with feedback.
Office Manager
Hotel Association Of New York City, Inc.
01.2012 - 07.2016
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Education
Hopsitality Management
New York Institute of Technology
Old Westbury, NYSkills
- Data Entry
- Complaint resolution
- Product Knowledge
- Escalation management
- Payment Processing
- Warranty Service
- Client Relations
Timeline
Customer Service Representative
Fosdick Fulfillment Corp
07.2018 - Current
Office Manager
Hotel Association Of New York City, Inc.
01.2012 - 07.2016
Hopsitality Management
New York Institute of Technology
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