Summary
Overview
Work History
Education
Skills
Timeline
Generic

Craig Ranciato

Northford ,CT

Summary

Detail-oriented team player bringing top-notch skills in oral and written communication. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Fosdick Fulfillment Corp
07.2018 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Participated in team meetings and training sessions to stay informed about product updates and changes as well as provide clients with feedback.

Office Manager

Hotel Association Of New York City, Inc.
01.2012 - 07.2016
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

Education

Hopsitality Management

New York Institute of Technology
Old Westbury, NY

Skills

  • Data Entry
  • Complaint resolution
  • Product Knowledge
  • Escalation management
  • Payment Processing
  • Warranty Service
  • Client Relations

Timeline

Customer Service Representative

Fosdick Fulfillment Corp
07.2018 - Current

Office Manager

Hotel Association Of New York City, Inc.
01.2012 - 07.2016

Hopsitality Management

New York Institute of Technology
Craig Ranciato