Patricia Ainza
Customer Service/Merchandiser
Yuma,AZ
Summary
Devoted customer service merchandiser well-versed in stocking merchandise and planning promotional displays. Demonstrated success in collaborating with store and advertising management to create and deploy successful merchandising strategies for seasonal and promotional needs. Offering 30 years background marketing products within stores to maximize product profitability.
Overview
26
26
years of professional experience
Work History
Customer Service Advocate
Convey Health Solutions
12.2022 - 06.2023
- Helped large volume of customers by managing over 50 calls every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Completed opening and closing functions to meet operational needs.
- Answered customer telephone calls promptly to avoid on-hold wait times
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Retail Pharmacy Technician
Kaiser Permanente
08.2005 - 09.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations in fast paced environment with strong commitment to accuracy, efficiency and service quality by filling over 100 prescriptions per day.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Retail Pharmacy Assistant
Kaiser Permanente
10.1997 - 08.2005
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Merchandised over-the-counter goods and rotated stock.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
- Operated cash register with 100 plus rings per day with accuracy rate of 98% and performed front counter tasks to facilitate daily operations.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
Education
High School Diploma -
Hilltop Senior High School
Chula Vista, CASkills
- Merchandise Arrangements
- Vendor Relationships
- Planograms
- Product Placement
- Order Processing
- Product Restocking
- Customer Assistance
- Rotate Stock
Additional Information
Member of Kaiser Permanente UBT (Unit Based Team) for 17 years.
The unit based team members coordinated to work on projects with management in order to create a better working environment. Which included, having a better safety environment to work in, work flow progression and patient satisfaction. Our team had to have a patient satisfaction of 90% or higher for 6 months or more. We were consistently above that goal for 1 year. We also had a safety satisfaction rate of 100% with no work place injuries in our pharmacy for over a year.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Advocate
Convey Health Solutions
12.2022 - 06.2023
Retail Pharmacy Technician
Kaiser Permanente
08.2005 - 09.2022
Retail Pharmacy Assistant
Kaiser Permanente
10.1997 - 08.2005
High School Diploma -
Hilltop Senior High School
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