Craig Reinemann
Fayetteville,AR
Summary
Dynamic sales leader with a proven track record at Lowe’s Home Improvement, driving regional revenue growth and enhancing team performance. Expert in P&L management and customer relationship management, I successfully implemented strategic initiatives that boosted customer retention and operational efficiency, achieving significant sales increases and high satisfaction ratings.
Overview
13
13
years of professional experience
Work History
Central Selling Supervisor
Lowe’s Home Improvement
Fayetteville, AR
05.2024 - Current
- Led multi-department sales team, increasing regional revenue by 12% within first 6 months.
- Improved conversion rate by 1.4% and maintained LTR of 80.43%.
- Implemented strategic sales initiatives aligned with corporate objectives.
Virtual Sales & Support Supervisor
Lowe’s Home Improvement
Fayetteville, AR
09.2021 - 05.2024
- Managed virtual sales operations, increasing customer retention by 18%.
- Mentored supervisors and associates, resulting in 25% improvement in team performance.
- Streamlined workflows to reduce response time by 30%.
Back End Supervisor
Lowe’s Home Improvement
Fayetteville, AR
03.2021 - 09.2021
- Managed receiving and delivery staff, improving delivery accuracy by 20%.
- Maintained inventory accuracy and drove backend operational efficiency.
- Delivered exceptional customer service on deliveries, increasing satisfaction scores by 15%.
Installed Sales Manager
Lowe’s Home Improvement
Fayetteville, AR
05.2014 - 03.2021
- Directed installed sales operations, increasing project completion rate by 22%.
- Managed vendor relationships and exceeded customer expectations on installations.
- Drove sales through PSE and PSI projects, contributing to 10% annual revenue growth.
Appliance Department Manager
Lowe’s Home Improvement
Fayetteville, AR
12.2012 - 05.2014
- Managed inventory and merchandising, increasing appliance sales by 17%.
- Trained associates on upselling techniques, improving average transaction value.
- Resolved customer complaints and maintained high satisfaction ratings.
Education
High School - Video Productions Program
Springdale High School
Springdale, ARSkills
- Regional Sales Strategy & Execution
- Team Leadership & Development
- P&L Management & Forecasting
- Customer Relationship Management (CRM)
- Territory Growth & Market Penetration
- Process Optimization & Operational Efficiency
Awards
Lowe’s Central Selling Top Performer, 2023
Timeline
Central Selling Supervisor
Lowe’s Home Improvement
05.2024 - Current
Virtual Sales & Support Supervisor
Lowe’s Home Improvement
09.2021 - 05.2024
Back End Supervisor
Lowe’s Home Improvement
03.2021 - 09.2021
Installed Sales Manager
Lowe’s Home Improvement
05.2014 - 03.2021
Appliance Department Manager
Lowe’s Home Improvement
12.2012 - 05.2014
High School - Video Productions Program
Springdale High School
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