Craig Richardson
Cedar Hill,United States
Summary
Seasoned Operations Manager and talented leader with 25 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
25
25
years of professional experience
Work History
Operations Manger
FW Trucking
09.2022 - Current
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Driver Sales Representative
AAA Cooper Transportation
10.2021 - 06.2022
- Increased sales by establishing rapport with customers and providing exceptional service during deliveries.
- Ensured timely deliveries for customer satisfaction by planning efficient routes and managing time effectively.
- Boosted company reputation with excellent communication skills and professional demeanor while interacting with clients.
- Enhanced product knowledge through continuous training, resulting in increased confidence when presenting products to customers.
- Maintained accurate records of sales, inventory, and deliveries for streamlined operations and improved efficiency.
Driver
R AND L Carriers
03.2021 - 09.2021
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Sales Executive - Key Accounts
American Family Insurance
04.2014 - 03.2021
- Increased sales15% by building strong relationships with key accounts and understanding their unique needs.
- Initiated new business opportunities by identifying potential clients and conducting thorough research on their industry trends.
- Generated high volume of repeat business through exceptional account management and customer service skills.
- Developed comprehensive sales strategies for each key account, resulting in increased revenue growth and market share.
Business Owner/Operator
Craidons Transport LLC
05.2008 - 05.2014
- Increased overall business efficiency by streamlining operational processes and implementing new technologies.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Successfully managed team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
- Built new business from ground up 200000 monthly revenues.
- Implemented cost-saving measures by renegotiating vendor contracts and reducing overhead expenses.
- Ensured regulatory compliance by staying informed on industry standards and maintaining accurate documentation for audits.
- Managed financial operations effectively by implementing stringent budget controls and regular financial reporting procedures.
- Fostered positive work environment that encouraged employee retention, professional development opportunities, and open communication channels.
- Evaluated business risks regularly to develop appropriate mitigation strategies aimed at minimizing potential negative impacts on organization''s success/growth trajectory.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
Education
Business Management - Business Management
Jefferson Junior College
Hillsboro , MONo Degree - Business Management / Accounting
Northwest Missouri State University
Maryville, MOAssociate of Applied Science - Business Administration And Management
University of Missouri - St Louis
St Louis, MOSkills
- Logistics Oversight
- Customer Retention
- Logistics Management
- Sales Presentations
- Business Planning
Timeline
Operations Manger
FW Trucking
09.2022 - Current
Driver Sales Representative
AAA Cooper Transportation
10.2021 - 06.2022
Driver
R AND L Carriers
03.2021 - 09.2021
Sales Executive - Key Accounts
American Family Insurance
04.2014 - 03.2021
Business Owner/Operator
Craidons Transport LLC
05.2008 - 05.2014
Business Management - Business Management
Jefferson Junior College
No Degree - Business Management / Accounting
Northwest Missouri State University
Associate of Applied Science - Business Administration And Management
University of Missouri - St Louis
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