Craig Roberts
Oxford,NC
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Walgreen's Drug Store
12.2020 - 12.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
Help Desk Associate
NC Professional Group
09.2022 - 03.2023
- Streamlined help desk processes for quicker response times to support requests.
- Managed high-volume ticket queue, prioritizing urgent issues and providing timely solutions.
- Served as a reliable point of contact for end-users, addressing concerns with empathy and professionalism.
- Engaged service providers and vendors in logging support or service tickets.
- Completed troubleshooting at off-site locations.
- Reduced call handle time with effective communication and problem-solving skills.
Cashier
Walmart
11.2019 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Sales Associate Manager
Belk
10.2019 - 06.2020
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
Education
High School Diploma -
Falls Lake Academy
Creedmoor, NC06.2020
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Staff Motivation
- Staff Scheduling
- Problem-Solving
- Time Management
- Hardware Repair
- Software Updates
- Help Desk Software
- Reliability and punctuality
Timeline
Help Desk Associate
NC Professional Group
09.2022 - 03.2023
Shift Supervisor
Walgreen's Drug Store
12.2020 - 12.2023
Cashier
Walmart
11.2019 - 06.2020
Sales Associate Manager
Belk
10.2019 - 06.2020
High School Diploma -
Falls Lake Academy
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