Craig Rogers
Chicago,USA
Summary
To expand on thirty plus years of transit experience in a position that will utilize the following skills and expertise: training, safety, service delivery and reliability, customer experience, leadership, communication, problem solving, decision-making, coaching, facilitation, interviewing, appraising and interpersonal skills.
Overview
28
28
years of professional experience
Work History
Senior Manager, Bus Supervision
Chicago Transit Authority
09.2019 - Current
- Manages and supervises day-to-day administration of Supervision to ensure high quality and safe bus transportation service is rendered to the community.
- Oversees bus supervision, work methods, efficiency, safety conditions, and general appearance.
- Manages and restores disrupted service.
- Manages and assumes responsibility for service delivery reliability, and safety.
- Coordinates special project and studies.
- Reviews and approves various assignments to ensure on-time, reliable and safe service.
- Participates in the development, administration, and monitoring of programs, policies, goals and departmental objectives and ensures consistency of interpretation.
- Develops methods to improve district office workflow and processes.
- Participates in interviews regarding employee new-hire and promotions.
- Participates on committee to review and revise Chicago Transit Authority Standard Operating Procedures.
- Provides consulting and expert testimony regarding procedural and safety aspects of Chicago Transit Authority Bus Operations for The Chicago Transit Authority Legal Department.
- Recommends and administers policy for service reliability.
Senior Manager, Bus Instruction
Chicago Transit Authority
09.2016 - Current
- Manages and supervises day-to-day administration of Bus Instruction Programs and staff at assigned garage to ensure high quality and safe bus transportation service is rendered to the community.
- Manages and assumes responsibility for service delivery methods and procedures, training, and safety.
- Participates in the development, administration, and monitoring of programs, policies, goals and departmental objectives and ensures consistency of interpretation.
- Develops training methods to improve garage workflow and processes.
- Participates in interviews regarding employee new-hire and promotions.
- Participates on committee to review and revise Chicago Transit Authority Standard Operating Procedures.
- Provides consulting and expert testimony regarding procedural and safety aspects of Chicago Transit Authority Bus Operations for The Chicago Transit Authority Legal Department.
- Recommends and administers policy and procedural improvements.
Senior Manager, Bus Instruction
Chicago Transit Authority
09.2017 - 09.2019
- Manages and supervises day-to-day administration of Bus Instruction Programs and staff at assigned garage to ensure high quality and safe bus transportation service is rendered to the community.
- Manages and assumes responsibility for service delivery methods and procedures, training, and safety.
- Participates in the development, administration, and monitoring of programs, policies, goals and departmental objectives and ensures consistency of interpretation.
- Develops training methods to improve garage workflow and processes.
- Participates in interviews regarding employee new-hire and promotions.
- Participates on committee to review and revise Chicago Transit Authority Standard Operating Procedures.
- Provides consulting and expert testimony regarding procedural and safety aspects of Chicago Transit Authority Bus Operations for The Chicago Transit Authority Legal Department.
- Recommends and administers policy and procedural improvements.
Acting Director, Transit Instruction
Chicago Transit Authority
01.2017 - 09.2017
- Responsible for strategically managing training processes, expectations and measurements that build employee competencies in an environment of continuous learning.
- Leads the development and enhancement of new and existing Transit Instruction Programs within Bus or Rail Instruction and staff at assigned garages to ensure high quality and sage transportation service is rendered to the community.
- Works closely with all levels of the organization to define the immediate and long-term training and development strategies that support CTA’s objectives.
- Provides support to Transit Operations in the department’s training needs.
- Responsible for incorporating key training principles to effectively design and implement consistent training programs and materials aligning with the organizational vision and core values.
- Participates on committee to review and revise Chicago Transit Authority Standard Operating Procedures.
- Provides consulting and expert testimony regarding procedural and safety aspects of Chicago Transit Authority Bus Operations for The Chicago Transit Authority Legal Department.
- Develops courses as necessary to meet both recurring and non-recurring needs.
Manager, Bus Instruction
Chicago Transit Authority
11.2010 - 09.2016
- Assists with the planning of the department training needs (long and short term).
- Responds to requests for revisions to existing programs, development of new programs and training.
- Administration of department training requests, revision to short range plans, documentation of training activities and expenditure of training resources.
- Reviews established criteria for promotional programs.
- Reviews eligibility for training opportunities, individuals, and presentations to classes.
- Administers and maintains the payroll for the department.
- Assists with the facilitating of training initiatives for all areas of Transit Operations.
- Oversees staffing requirements.
- Monitors the impact of expenditures to ensure compliance with allocated funds.
- Participates in establishing goals and operating procedures in compliance with the performance matrix.
- Interviews employees regarding job performance.
- Supervises, counsels, coaches and mentors assigned employees to improve job performance.
- Meets with key managerial personnel, consultants, and vendors to ascertain appropriate training information and materials.
- Maintains State and Federal Standards required to protect the authority from citations and maintain the Authority’s authorization to operate under those standards.
- Participates in interviews regarding employee new-hire and promotions.
- Participates on committee to review and revise Chicago Transit Authority Standard Operating Procedures.
- Provides consulting and expert testimony regarding procedural and safety aspects of Chicago Transit Authority Bus Operations for The Chicago Transit Authority Legal Department.
- Performs other duties as assigned.
Manager, Transportation 74th and North Park Garage
Chicago Transit Authority
09.2008 - 11.2010
- Focusing on reducing Absenteeism through employee interview and investigation by adhering to the Authority’s policies and procedures.
- Assists the General Manager (GM) in development and administration of garage operations, programs, goals, and objectives.
- Ensures safe, clean and on time performance.
- Responds to interruptions or delays in service.
- Accident site investigation.
- Works to prevent accidents and reduce injuries.
- Investigates violations of rules, regulations, and operating procedures by operating and service supervisor personnel to determine appropriate corrective action to decrease volume of complaints.
- Recommends service improvements to maintain and increase ridership.
- Strives to ensure optimum customer service.
- Attends community meetings and interacts with government and city agencies.
- Interacts with customers in the field to meet service needs.
- Supervises and counsels assigned employees regarding work performance and procedures.
- Receives and responds to grievances from the union.
- Responds to routine union issues.
- Monitors revenue collection and garage security.
- Serves on various task forces and manages various projects as assigned (i.e., Assault on Operators Committee; Accident Reduction Program).
Bus Instructor II
Chicago Transit Authority
10.1998 - 09.2008
- To administer comprehensive instructions to our trainees and to ensure that employees maintain and demonstrate a satisfactory level of job knowledge, in keeping with CTA’s standards.
- Formal Instruction: classroom/non-revenue service
- Practice Instruction: line instruction/revenue service
- Observation Instruction: revenue service
- Conducts the following Training Programs:
- Conducted three consecutive 21-day Bus Service Supervisor Training Programs emphasizing: Customer Service; Service Delivery; Problem Solving; Critical Thinking; Communications; Team Building Skills
- Combined Controller; Bus Instruction; Accident Retraining; Employee Returning to Work; CDL Qualification; Recertification; Maintenance; 25-day Bus Operator Initial Training; National Safety Council/Smith System - CTA Defensive Driving; Line Instructor
- Facilitate 4-weeks Transit Ambassador Customer Service Training Program emphasizing: Internal/External Customer Service
- Conducts Bus Familiarization Training with various Departments/Outside Agencies, i.e., Chicago Police Department
- Performs Key Instructor Duties
- Coordinate assignments for field instructors
- Coordinate training schedules for new bus operators
- Provides coaching, mentoring and instructions for all employees as required
- Review accidents
- Prepare reports and enter data for training
- Assists Instruction Programs Development in the development of various training programs by: Conducting Field Research, Providing Technical Data, Coordinating with relevant departments
- Conducted ORACLE training for administrative procedures
- Conducts Performance Observation Rides
- Prepare Presentations
- Performs other duties as assigned by management
Bus Service Supervisor
Chicago Transit Authority
01.1998 - 09.2001
- Monitored, restored and made adjustments to bus service as required
- Observed operating practices of bus operators; Monitors street traffic conditions; Corrected any unsafe operating practices or conditions to reduce accidents if possible
- Maintained radio communications with Communication/Power Control to transmit and receive information relative to service
- Prepared various reports
- Operated and monitored Authority Vehicles/Equipment
- Coordinated with all levels of CTA management and other supervisors
- Supervised and/or assisted bus operators and various other employees
- Coordinated with outside agencies, i.e., Police, Firefighters and Traffic Management
- Performed Incident Commander duties, i.e., assessment, establishing parameters and safe zones, establishing communications with the control center, protecting life and property
- Assisted customers and the general public as needed
- Performed other duties as assigned by management
Education
Urban Mass Transit Management Program Certificate -
Harold Washington College
ChicagoSkills
- Windows XP
- Microsoft Word I & II
- Microsoft Excel
- Microsoft PowerPoint
- TOPPS
Accomplishments
- Host Facilitator for Universities of Puerto Rico for CTA President Office. March 2008
- Video and Media Projects 1991, Ongoing
- Shamrock Shuffle, March, 2007
- Host Instructor for 2016 Olympic Bidding Committee, March 2007
- Host Instructor for Ergonomic Research February 2008, Ongoing
- Co-Presenter: National Transit Institute; Train the Trainers Workshop October 2007
- Host Instructor, Chicago LaSalle Marathon, October 2007
- Standard Operating Procedures Committee - 2010 - 2025.
- Project Lead Manager for Bus Training and Instruction for 95th Street Terminal Reconstruction, July 2014.
- Project Lead for Bus Training and Instruction for City of Chicago Loop Link Chicago Bus Rapid Transit (BRT ) December 2015
- Chicago Transit Authority (CTA) ADA Advisory Committee, Sub Panel, Senior Manager - Bus Training and Instruction Department, 2019
- Project Lead - Senior Manager Bus Service Management for Red and Purple Modernization, 2019 - 2025.
- Project Lead - Senior Manager Bus Service Management, O'Hare Blue Line / Harlem Terminal Reconstruction Project, 2024 - 2025.
- Project Lead - Senior Management Bus Service Management for Western / Leland Brown Line Terminal Reconstruction Project 2024 - 2025
- Project Lead - Senior Manager Bus Service Management / Bus Operations for Democratic National Convention (2024) and Chicago Pride Parade (2020 - 2025).
- CTA Bus Rodeo, Judge Annually
Awards
- 2003 Recipient of the City of Chicago Kathy Osterman Award for Superior Public Service – Education
- Transit Ambassador Certified Facilitator – (level of certification: unconditionally)
- Rail Safety Certification
- Illinois Secretary of State Third Party Safety Officer certification
- Bus Line Instructor Certification
- ORACLE Team Instructor
- 2007 Star Employee Award
- 2007 Perfect Attendance Award
- Certification in Behavioral Based Interviewing
- Certification of Completion Managers in Training Program
Community Service
- Sunday School and Bible Study Teacher
- Volunteer Recreational Assistant
- Martin Luther King Boy’s Club, Chicago, Illinois
- Nancy Jefferson Recreational Center, Chicago, Illinois
- CTA Customer Service Speaker
- Orr High School – Career Day
- Spaulding Public School for Children w/Disabilities
- Viva Family Center for Children
Timeline
Senior Manager, Bus Supervision
Chicago Transit Authority
09.2019 - Current
Senior Manager, Bus Instruction
Chicago Transit Authority
09.2017 - 09.2019
Acting Director, Transit Instruction
Chicago Transit Authority
01.2017 - 09.2017
Senior Manager, Bus Instruction
Chicago Transit Authority
09.2016 - Current
Manager, Bus Instruction
Chicago Transit Authority
11.2010 - 09.2016
Manager, Transportation 74th and North Park Garage
Chicago Transit Authority
09.2008 - 11.2010
Bus Instructor II
Chicago Transit Authority
10.1998 - 09.2008
Bus Service Supervisor
Chicago Transit Authority
01.1998 - 09.2001
Urban Mass Transit Management Program Certificate -
Harold Washington College