Craig Saxlund

Made sure orders went out on time

made sure lobby and bathrooms were clean

open and closed the store

made sure customers were satisfied

cleaned entire store at close floors and bathrooms and kitchen

good customer service with fellow employees, and vendor.

• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Rotated merchandise and displays to feature new products and promotions.
• Created and maintained safe and secure work environments for employees.
• Developed and maintained strong relationships with vendors to facilitate timely product delivery.
• Interacted well with customers to build connections and nurture relationships.
• Reported issues to higher management with great detail.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Developed and managed department budget to monitor financial performance and minimize expenses.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Developed detailed plans based on broad guidance and direction.
• Launched quality assurance practices for each phase of development

• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed budget implementations, employee evaluations, and contract details.
• Formulated policies and procedures to streamline operations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
• Developed and implemented strategies to increase sales and profitability.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Trained and guided team members to maintain high productivity and performance metrics.
• Reduced operational risks while organizing data to forecast performance trends.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Reported issues to higher management with great detail.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Assisted in recruiting, hiring and training of team members.
• Implemented innovative programs to increase employee loyalty and reduce turnover.