Craig Schambach
Summary
Dedicated and hardworking professional with over 10 years of customer service experience. At 33 years old, I bring a strong work ethic and exceptional interpersonal skills. I’ve been known for my ability to connect with people and provide outstanding service, I am committed to delivering positive customer experiences and maintaining high standards in all tasks
Overview
16
16
years of professional experience
1
1
Certification
Work History
Head Server/Catering Assistant Manager
Dakota's
09.2016 - Current
- Achieved high service standards by leading a team of servers and enhancing operational efficiency. Improved customer satisfaction by addressing and resolving issues in a timely and professional manner. Successfully executed catering operations through meticulous planning and organization of events that met client specifications. Developed new staff through training and ongoing support, fostering a collaborative team culture. Streamlined daily restaurant operations, ensuring effective inventory management, order processing, and adherence to cleanliness and safety protocols.
Server
Jack Ryan’s
05.2013 - 09.2016
- Provided exceptional service to guests in a fine dining setting, making a memorable dining experience. Took accurate orders and communicated them efficiently to the kitchen staff, delivered timely and precise dishes. Maintained in-depth knowledge of the menu, including ingredients, preparation methods, and wine pairings, to offer informed recommendations to guests. Thrived in a high-pressure environment, managing multiple tables and customer requests simultaneously. Worked under strict guidelines set by the chefs and owners, ensuring all service standards were met and exceeded
Salesman
ADT
05.2012 - 09.2012
- Conduct door-to-door sales campaigns, reaching out to potential customers in various neighborhoods. Present and demonstrate products to potential customers, highlighting features and benefits to generate interest. Build rapport with customers, answer questions, and address concerns to facilitate sales. Achieve and exceed sales targets through effective persuasion and negotiation techniques. Gather customer feedback and market insights to improve sales strategies and product offerings. Maintain accurate records of sales activities, customer interactions, and follow-up actions
Server
Wasabi Sushi Bar
02.2010 - 07.2011
- Started as a busboy, responsible for clearing tables, cleaning dining areas, and assisting servers with their tasks. Promoted to server due to hard work and dedication, recognized by the manager. Provided excellent customer service by taking orders, serving food and beverages, and giving a pleasant dining experience. Gained valuable experience in customer interaction, multitasking, and problem-solving within a fast-paced environment
Education
Some College - Business Management
Tyler Junior College
5 2013
Some college - Business Management
Southwestern Assemblies of God University
12 2012
Skills
- Server management expertise
- Sales proficiency
- Expertise in communication
- Client relations experience
- Leadership skills
- Direct sales expertise
- Event catering experience
- Efficient scheduling
- Project coordination
- Hard Working
- Meticulous
Certification
- TABC Certification
- Food Handler Certification
Languages
English - Fluent
Timeline
Head Server/Catering Assistant Manager
Dakota's
09.2016 - Current
Server
Jack Ryan’s
05.2013 - 09.2016
Salesman
ADT
05.2012 - 09.2012
Server
Wasabi Sushi Bar
02.2010 - 07.2011
Some College - Business Management
Tyler Junior College
Some college - Business Management
Southwestern Assemblies of God University