Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Craig Schuler

Powell,TN

Summary

Proven leader with a track record of enhancing operational efficiency at Amports, Inc. by implementing strategic process improvements and strict safety protocols. Skilled in parts identification, logistics planning and fostering team productivity. Excelled in roles requiring exceptional organizational skills and leadership, significantly improving inventory accuracy and customer satisfaction.

Overview

10
10
years of professional experience

Work History

Parts Lead

Amports, Inc.
Jacksonville, FL
03.2022 - 11.2024
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Organized and maintained a clean and safe work environment for staff members.
  • Developed and implemented procedures for receiving, stocking, and distributing materials in the parts department.
  • Prepared various reports including monthly sales summaries, inventory analysis.
  • Resolved any discrepancies between physical inventory counts and computer records.
  • Increased team productivity by implementing multiple strategic process improvements.
  • Scheduled maintenance activities for warehouse equipment as needed.
  • Monitored stock levels on a regular basis to ensure that adequate supplies were available at all times.
  • Coordinated with vendors to obtain necessary parts for repairs or replacements.

Manufacturing Associate

Amazon
Jacksonville, FL
02.2021 - 02.2022
  • Record data from each shift for record keeping purposes as required by company policy.
  • Operated forklifts and other material handling equipment to transport goods within the facility.
  • Operate equipment such as forklifts, hand tools, power tools, and inspection gauges.
  • Followed daily preventive maintenance schedule for cleaning and lubricating machinery.

Customer Service Supervisor

The Ritz-Carlton Hotel Company
Amelia Island, FL
03.2015 - 12.2020
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Managed team of customer service representatives to ensure high-quality support.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Monitored phone calls to provide feedback and coaching.
  • Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.

Education

High School Diploma -

Greenwood Community High School
Greenwood, IN
06-1997

Skills

  • Purchasing strategies
  • Parts identification
  • Stock replenishment
  • Logistics planning
  • Microsoft office
  • Warehouse organization
  • Organizational skills
  • [Equipment] operation
  • Data management
  • Supervision and leadership
  • Multitasking Abilities
  • Quality assurance
  • Escalation management
  • Records management
  • Employee schedule management
  • Complaint resolution
  • Multitasking and organization
  • Work prioritization
  • Schedule coordination
  • Email management

References

References available upon request.

Timeline

Parts Lead

Amports, Inc.
03.2022 - 11.2024

Manufacturing Associate

Amazon
02.2021 - 02.2022

Customer Service Supervisor

The Ritz-Carlton Hotel Company
03.2015 - 12.2020

High School Diploma -

Greenwood Community High School

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Craig Schuler