Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Craig Scoggins

Craig Scoggins

Sr Program Manager
SALT LAKE CITY,Utah

Summary

Experienced program management professional with a track record of leading complex projects and delivering impactful results. Skilled in fostering team collaboration, ensuring consistent performance, and adapting to evolving needs. Expertise in strategic planning, resource allocation, risk management, and stakeholder engagement. Strong problem-solving and leadership skills. Over 15 years of experience in Banking, FinTech, Lending, Regulatory Technology, and more. Adept at managing project stages from inception to implementation. Trusted business partner with a proven ability to execute innovative solutions, drive revenue growth, and streamline processes. Maintains 100% implementation success across multiple projects. Proficient in software tools such as nCino, Salesforce, JIRA, and more.

Overview

16
16
years of professional experience
6
6
Certification

Work History

Sr Program Manager-Core Banking Transformation/Commercial Lending

Zions Bank ETO
01.2018 - Current
  • Work with teams to provide innovative strategies and tactical solutions while working with internal business partners to help identify feasible solutions.
  • Manage project progress and performances by identifying and tracking project dependencies.
  • Develop detailed project roadmaps that will help drive the execution of the interface and webservice work.
  • Resolve multi-functional project issues.
  • Work with project documentation and process to maintain and support multiple teams and business partners.
  • Conduct process improvement analysis to include the creation of related process flow documentation.
  • Provide guidance to product owners and team members for related risk management, roadblocks, process flows, and velocity vs capacity.
  • Focus on improving team dynamics and performances by tackling challenges and conflicts.
  • Assist the teams’ preparations of ART and Solution Train activities such as PI Planning, System Demos, and the Inspect and Adapt.
  • Work with seven teams and help facilitate as Release Train Engineer for the Interfaces and Webservices (middleware) teams.
  • Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
  • Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
  • Conducted risk assessments to identify potential issues early in the project lifecycle, mitigating potential delays or setbacks.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project''s duration.
  • Led process improvement initiatives by conducting thorough analyses of existing workflows, identifying bottlenecks and redundancies that hindered progress toward established targets.
  • Developed comprehensive project plans, resulting in successful on-time delivery of multiple programs.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Mentored and supported 17-32 developers, architectures, analyst, and automation engineer employees to create strong workplace culture.

Sr. Program Manager – PaaS, SaaS, Cloud Solutions

Cayuse Technologies (Accenture)
01.2017 - 01.2018
  • Elicit solution requirements and objectives from clients and stakeholders and then break them down into functional requirements, including use cases, user stories, and acceptance criteria.
  • Assist with the development of business cases, project proposals, and SOWs as part of new business opportunity development.
  • Perform data, process, and fit/gap analysis to help stakeholders define the scope of new solutions.
  • Help inform and drive business process engineering and change management recommendations and planning.
  • Prepare and deliver presentations to clients and stakeholders in the form of solution approaches or overviews, impact assessments, and project readouts.
  • Served as the solution expert during the implementation cycles for clients that needed platforms such as Service Now, Salesforce, Oracle, and more.
  • Understand Customer Centric Selling and Project Implementation methodologies to ensure Cayuse delivers the right solution to the customer and that desired business outcomes are achieved (greatest ROI).
  • Ensure that on-premise and hybrid deployments for multiple Applications and Cloud Solutions are seamless.
  • Oversee multiple projects in different lines of business to assure all team members are delivering in an accurate and timely manner.
  • Cultivated strong relationships with external partners, ensuring effective collaboration on joint projects and initiatives.
  • Led process improvement initiatives by conducting thorough analyses of existing workflows, identifying bottlenecks and redundancies that hindered progress toward established targets.
  • Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
  • Reduced program costs through diligent budget management and identifying areas for cost savings.

Sr. Program Manager/ Scrum Master - SaaS and Application Development, Enterprise Systems

Tek Systems – Schneider National (Consultant)
01.2016 - 01.2017
  • Manage multiple agile teams with local and offshore that are responsible for development, implementation, and maintenance of internal applications.
  • Comprehensive database management and migration from SQL to Oracle.
  • Acted as Oracle Cloud subject matter expert providing best-practice guidance on financial accounting, management business processes, and implementation approaches on the Oracle Cloud Platform as a Service/Infrastructure as a Service (PaaS/IaaS) for our internal and global teams.
  • Helped other teams and Project Managers with implementing Agile Methodologies for their internal and global projects.
  • Introduced Hybrid Methodologies with Agile and Kanban for larger more complex projects.
  • Coached, mentored, and managed local and offshore personnel within a technical team.
  • Proactively managed multiple large projects with budgets of over $2 million to ensure that the business and the vendors stayed within budget and team had allocated work.
  • Worked with a team of 20 to 35 developers, analysts, project managers, product owners, and QA’s.
  • Manage other projects that include commercial application upgrades such as VPN, SharePoint, and PaaS.
  • Worked closely and manage the tech leads with office 360 deployments and any Clarity and Jira updates and customizations.

Sr. IT Manager/Production Manager – Application, Webservices, and CRM Development

Webfitters
01.2015 - 01.2016
  • Worked closely with team members and partners to ensure that expectations and goals were clearly defined.
  • Track team progress and eliminated roadblocks and made sure that communication was always open and clear.
  • Worked closely with business partners and team members for project discovery and planning to clearly identify project scope and plan timelines.
  • Successfully defined and deployed strategies on how to better project outcomes by utilizing different methodologies such as Agile, Kanban, and Waterfall.
  • Analysed, trouble shoot and understand technical issues during the delivery of the project.
  • Setting timelines and deliverable dates for projects and making sure they are delivered in a timely manner.
  • Drove many projects with different needs such as eCommerce, Content Management Systems, Custom Portals and Custom Relationship Management systems.
  • Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems.
  • Built credibility, established rapport, and maintained communication with internal and external stakeholders.
  • Worked with different levels of IT domains such as desktop, server, security, network, applications, storage, and database.
  • Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.

Enterprise Project Manager/Implementation of Salesforce and Payment Solutions

Real Page
01.2011 - 01.2014
  • Analyzed customer’s business objectives and requirements to determine which products would provide the optimal (or best) business value/ROI in a custom solution provided by Real Page.
  • Managed 12-20 projects with teams of 30 + team members that reported to me and provided customer service through product implementation, post training support, product education, and customizing solutions to increase usage of systems by client customers.
  • Increased customer revenue from 27% to 100+% in one month by reviewing penetration levels and following up with clients to make sure they are using the software to its entirety.
  • Delivered customized solutions for dual software systems in Multi-Family and Single-Family customers of the software payment system within 90 days.
  • Managed execution of Salesforce migrations between platform, improving processing efficiencies over 40%
  • Increased payment processing productivity 85% by developing and implementing a custom Payment Processing solution for new and existing strategic clients.
  • Analyzed business through tracking reports and transactions to understand Property Management Company utilization and to provide ways to increase customers’ ROI through product usage.
  • Affectively utilized Agile/ Scrum methodology to manage workloads for a team of 8 to 15
  • Worked face to face with internal team and stakeholders to make sure deliverables were understood, delivered in a timely manner and make sure we were in budget.
  • Designed and led Salesforce projects focused on internal and external service quality, process improvement, performance measurements, team solutions, and leadership development.
  • Optimized resource allocation by closely monitoring project progress and adjusting team assignments as needed.
  • Cultivated a positive work environment that encouraged innovation, collaboration, and accountability among team members.

Product Manager – Core Banking Transformation

Fiserv
01.2010 - 01.2011
  • Responsible for meeting with stakeholders and clients to determine which Fiserv products would be most effective for their business and needs.
  • Worked with different Operating System migrations and upgrades
  • Created test cases for internal use and for client use for the projects.
  • Setup test programs to show how Fiserv products worked and how it would function better for the financial institution.
  • Successfully installed and supported Fiserv financial products including: Portico, Loanclierge, RUMBA, Loan Advantage, Reporting Analytics, and more.
  • Worked closely with the Salesforce team to ensure that they had all our business requirements and kept track of timeline, budget, out of scope items, and delivery.
  • Insured that Fiserv software was installed, and the financial institutions employees were trained in an efficient and accurate manner.
  • Used analytical problem-solving skills to assess and resolve reported issues in a timely manner.
  • Responded to client cases in a timely manner.
  • Demonstrated professional communication skills while working with a diverse user Community, at times under challenging conditions.
  • Setup Sprints for each project to make sure deliverables were delivered in a timely manner. Worked with team and clients so communication and vision were clear.
  • Developed product documentation to communicate upcoming features and products to internal teams.

Education

Bachelor of Science -

Texas Woman’s University
01.2007

Skills

  • Fosters continuous improvement in systems and individuals
  • Revenue enhancement strategy
  • Effective time management
  • Develops high-performing teams
  • Change management expertise
  • Project Direction & Definition
  • Stakeholder engagement
  • Application and Process Training
  • System/ Software Implementation
  • Agile methodologies expertise
  • Strategic planning and scope management
  • Complex Problem-solving
  • Risk management and cost control
  • Implementation planning
  • Software development lifecycle
  • Project integration activities
  • Cross-functional team leadership
  • Employee coaching and mentoring

Certification

  • Certified SAFe 6 Scrum Master- Scaled Agile, Inc - August 2025
  • Certified SAFe 6 Agilist- Scaled Agile, Inc - December 2025
  • Certified SAFe 6 Practitioner- Scaled Agile, Inc - November 2025
  • Certified SAFe 6 Release Train Engineer – Scaled Agile, Inc – July 2025
  • SFC SCRUMstudy – Certified Scrum Master - 2017

Timeline

Sr Program Manager-Core Banking Transformation/Commercial Lending

Zions Bank ETO
01.2018 - Current

Sr. Program Manager – PaaS, SaaS, Cloud Solutions

Cayuse Technologies (Accenture)
01.2017 - 01.2018

Sr. Program Manager/ Scrum Master - SaaS and Application Development, Enterprise Systems

Tek Systems – Schneider National (Consultant)
01.2016 - 01.2017

Sr. IT Manager/Production Manager – Application, Webservices, and CRM Development

Webfitters
01.2015 - 01.2016

Enterprise Project Manager/Implementation of Salesforce and Payment Solutions

Real Page
01.2011 - 01.2014

Product Manager – Core Banking Transformation

Fiserv
01.2010 - 01.2011

Bachelor of Science -

Texas Woman’s University

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Craig ScogginsSr Program Manager