Craig Scully
Saranac
Summary
Dedicated friendly professional, with skills ranging from correctional setting to customer service. Well knowledgeable in policies and procedures. Awesome attention to detail. Wide range of skills with dealing with many different types of people, and different cultures. Vast concept of being empathetic to people and their needs. Strong communication skills.
Overview
13
13
years of professional experience
Work History
Correctional Officer
Michigan Department of Corrections
Ionia
04.2023 - Current
- Monitored inmate behavior to maintain safety and security within correctional facilities.
- Conducted regular inspections of living quarters and communal areas for contraband and safety hazards.
- Prepared detailed reports on incidents, inmate behavior, and operational challenges for management review.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Food Service Worker
Michigan Department of Corrections
Ionia
10.2019 - 02.2023
- Prepared and served meals to inmates while adhering to safety and sanitation standards.
- Assisted in training new staff on food service protocols and operational procedures.
- Maintained cleanliness of kitchen and dining areas, following health department regulations.
- Resolved conflicts among staff through effective communication and teamwork strategies, fostering a positive work environment.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Front Desk Receptionist
Grand Rapids Opthalmology
Grand Rapids
07.2017 - 10.2017
- Maintained front desk operations, ensuring timely responses to phone calls and emails in a fast-paced setting.
- Processed patient information accurately, verifying insurance details and collecting payments efficiently.
- Monitored inventory of office supplies, placing orders proactively to maintain adequate stock levels for daily operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Medical Records Specialist
MRO
Grand Rapids, MI
08.2016 - 06.2017
- Managed patient health information ensuring compliance with HIPAA regulations.
- Processed medical records requests efficiently, maintaining accuracy and confidentiality.
- Implemented electronic health record systems enhancing retrieval speed and data integrity.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
Aramark
Michigan Department of Corrections
Ionia
02.2014 - 08.2016
- Provided Quality food service to Inmates in a Correctional facility setting.
- Responsible for making sure kitchen standards were in accordance with statewide policies and procedures.
- Supervised Inmates in a high functioning correctional setting.
Education
Corrections - Criminal Justice
Montcalm Community College
Montcalm County Michigan04-2025
Skills
- Security procedures
- Safety
- Correctional facility procedures
- Policy enforcement
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Observation
- Document analysis
- Customer service
- Customer Relations
Timeline
Correctional Officer
Michigan Department of Corrections
04.2023 - Current
Food Service Worker
Michigan Department of Corrections
10.2019 - 02.2023
Front Desk Receptionist
Grand Rapids Opthalmology
07.2017 - 10.2017
Medical Records Specialist
MRO
08.2016 - 06.2017
Aramark
Michigan Department of Corrections
02.2014 - 08.2016
Corrections - Criminal Justice
Montcalm Community College