Craig Shane
Dedham,NM
Summary
Automotive Dealership Parts Manager at Downeast Toyota with proven expertise in inventory management and customer relations. Achieved significant cost reductions while enhancing wholesale sales growth. Recognized for implementing effective strategies that improved operational efficiency and customer satisfaction, fostering strong wholesale customer partnerships and driving market penetration.
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Professional leader with strong background in emergency services, prepared to enhance departmental performance and public safety. Proven ability to manage critical situations, develop comprehensive safety protocols, and lead response teams effectively. Known for fostering collaboration, adaptability, and achieving strategic goals in high-pressure environments. Skilled in risk assessment, resource management, and community engagement.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Automotive Dealership Parts Manager
Downeast Toyota
03.1984 - Current
- Managed inventory levels, ensuring timely availability of parts for service operations.
- Evaluated supplier performance, fostering relationships to secure optimal pricing and quality.
- Oversaw daily operations of parts department, maintaining high standards of customer service.
- Implemented cost-reduction strategies that improved profitability within the parts department.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
- Boosted customer satisfaction by establishing rapid response system for parts inquiries and orders.
- Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
- Led team in implementing new inventory management software, enhancing tracking accuracy.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Developed strong relationships with wholesale customers to help understand their needs for a better level of customer service.
- Partnered with our wholesale customers to assist then in with better process for the "right parts the first time".
- Partnered with wholesale customers to implement operational enhancements for paperwork processing.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Organized special promotions on parts sales, boosting revenue while introducing new products.
- Coordinated with service department to ensure seamless availability of parts, improving overall service turnaround times.
- Implemented feedback system for customers to report issues with parts, enabling quick resolution and improving product quality.
- Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Prepared detailed project estimates and reports for management review.
Fire Chief
Dedham/Lucerne Fire Department
11.2011 - 07.2025
- Responded to emergency calls, ensuring rapid and effective action in crisis situations.
- Conducted fire suppression and rescue operations with a focus on safety protocols and procedures.
- Collaborated with team members to develop and execute training programs for new recruits.
- Inspected equipment regularly, ensuring operational readiness and compliance with safety standards.
- Managed the Fire Department changeover from an all volunteer workforce to a combination fire department.
- Transitioned the workforce to then hire a fulltime "daytime" FF/EMT.
- Received our first Live-in Fire Science student form EMCC.
- Added a second fulltime FF/EMT and transitioned to 24 hour a day coverage.
- Migrated the 2 years of challenges during the Covid epidemic.
- Added a third fulltime FF/EMT, and additional per-diem staff to cover 24/7/365.
- Drafted a working budget that has increased over the years, onboarding fulltime members, updating pay plans and rates, as well as now offering our employees Maine State Retirement.
- Successfully implemented a fire apparatus maintenance and replacement plan. Then the design/purchase of 3 fire trucks, 2 rescue trucks and 2 Fire Chief command SUV's.
- Directed a plan to move our dispatch service from The Hancock County RCC to the Penobscot County RCC. Implemented new Incident Response plans, set up five Response Zones, and over 150 different Alarm Assignments.
- Successfully Wrote and received, a 2015 Federal Grant for over $40,000 for the departments first ever Cascade Air System.
- Successfully implemented a billing policy for Motor Vehicle Accidents resulting in over $120,000 in revenue, since 2020.
- Generated outside revenue of over $20,000 since 2020.
- Generated approximately $600,000 in other State and Federal Grants since 2020.
- Implemented a 2022 plan to provide all fulltime , and regular part-time per-diem, personnel with Tactical Ballistic Vests to be worn in ALL Fire/EMS situations when incidents are a "High Risk of Personal Safety" situations.
- Took over the town EMA Director responsibilities during the spring of 2023.
- Utilized our Mutual Aid Safer Grant to secure $29,300 in expense reimbursements since 2023.
- in 2023: Designed and facilitated the purchase of all ne "Technical Rescue Gear" to utilize, non-fire rescue situations, to eliminate the additional exposures to unhealthy cancer-causing carcinogens.
- Spent the majority of the 2023 year overcoming the obstacles of the HUD Grant Process to be able to secure the $350,000 of awarded grant funds for the Fire Station Addition.
- During 2024-2025 I managed the Station Addition Project, Bids, Contracts, Sub-contractors, Punch Lists, to completion.
- Awarded back-to- back years of successful Maine State EMS Sustainability Grant Awards; 2024 $31,542, and 2025 $55,000.
- 2025 Grant award from the STK Foundation for $25,000
FF. LT, Capt, A/C, EMT-B, EMT-I, Extrication Instr
Dedham/Lucerne Fire Department
06.1994 - 11.2011
- Provided immediate medical care to patients in emergency situations, ensuring timely intervention.
- Respond to emergency calls, ensuring rapid and effective action in crisis situations.
- Conducted fire suppression and rescue operations with a focus on safety protocols and procedures.
Hybrid Safety Instructor
Dedham/Lucerne Fire Department in Conjunction With Downeast Toyota
01.2001 - 12.2006
- Created and Presented over 150 classes on "Hybrid Vehicles and Emergency Response" across the central, and northern parts, of the state of Maine.
Education
Some College (No Degree) - Fire Science
Eastern Maine Community College
Bangor, MEHigh School Diploma -
Brewer High School
Brewer06-1981
Skills
- Inventory Management
- Customer Relations
- Wholesale Sales Growth
- Market Penetration
Certification
FF I-II
Officer I-II
Instructor I-II
Advanced EMT
Numerous EMS, Fire, and National Fire Academy Certifications, available upon request.
Timeline
Fire Chief
Dedham/Lucerne Fire Department
11.2011 - 07.2025
Hybrid Safety Instructor
Dedham/Lucerne Fire Department in Conjunction With Downeast Toyota
01.2001 - 12.2006
FF. LT, Capt, A/C, EMT-B, EMT-I, Extrication Instr
Dedham/Lucerne Fire Department
06.1994 - 11.2011
Automotive Dealership Parts Manager
Downeast Toyota
03.1984 - Current
Some College (No Degree) - Fire Science
Eastern Maine Community College
High School Diploma -
Brewer High School
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