Craig Shanklin
Louisville,KY
Summary
Experienced in Customer Service with over three years of experience in Human Resources. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
COMMANDER SUPPORT STAFF
United States Air Force, USAF
Hurlburt Field, FL
02.2022 - Current
- Assist 70 members
- Assisted with tactical planning by compiling and evaluating important operations and intelligence data.
- Trained personnel in important first response procedures.
- Helped implement disaster plans, coordinating teams and resources to swiftly respond to problems.
- Developed strategic plans to warn, control and evacuate personnel and general public from critical zones.
- Evaluated current computer systems and network infrastructures to identify weaknesses and develop countermeasures.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Keep confidentiality when handling member's personal information
- Case management system, reviewing cases, determining appropriate processes and policies that apply to specific situation, and resolving case or establishing/executing case management plan
FORCE MANAGEMENT TECHNICIAN
United States Air Force, USAF
Hurlburt Field, FL
04.2021 - 02.2022
- Worked on updating 700 member's awards & decorations in system
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Updated disciplinary paperwork for member's file
- Check member's files for accuracy
- Answer phone to assist member's
- Keep confidentiality when handling member's personal information
- Carried out day-day-day duties accurately and efficiently.
- Case management system, reviewing cases, determining appropriate processes and policies that apply to specific situation, and resolving case or establishing/executing case management plan
Customer Support Technician
United States Air Force, USAF
Hurlburt Field , FL
04.2020 - 04.2021
- Followed up with members to verify optimal customer satisfaction following support engagement and problem resolution.
- Maintained Active Duty and Retired Member's records
- Created I.D. Cards through DEERS System
- Updated Military member's dependents information in DEERS system
- Updated marital status for members
- Verified documents
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment
- Check member's file for accuracy
- Answer phone to assist member's
- Keep confidentiality when handling member's personal information
- Case management system, reviewing cases, determining appropriate processes and policies that apply to specific situation, and resolving case or establishing/executing case management plan
Education
High School Diploma -
Saint Xavier High School
Louisville, KY05.2015
Skills
- Data Communications
- Clerical Support
- Workflow Processes
- Staff Meetings
- Administrative Management
- Commander Support
- Customer Satisfaction
- Status Updates
Accomplishments
- Supervised team of four staff members.
- Achieved proper evacuation procedure by completing recall roster with accuracy and efficiency.
- Achieved Airman of the Quarter through effectively helping with daily task higher than expectations.
Additional Information
Air National Guard member looking for a job that supports my duties to protect and serve our country one week out of each month.
Timeline
COMMANDER SUPPORT STAFF
United States Air Force, USAF
02.2022 - Current
FORCE MANAGEMENT TECHNICIAN
United States Air Force, USAF
04.2021 - 02.2022
Customer Support Technician
United States Air Force, USAF
04.2020 - 04.2021
High School Diploma -
Saint Xavier High School
Similar Profiles
MICHAEL BELLEMICHAEL BELLE
Sports Director/Fitness Supervisor at United States Air Force, USAF, Langley Air ForceSports Director/Fitness Supervisor at United States Air Force, USAF, Langley Air Force
Philip D. SpencerPhilip D. Spencer
Aircraft Generation Flight Chief at United States Air Force, USAF, MacDill Air Force BaseAircraft Generation Flight Chief at United States Air Force, USAF, MacDill Air Force Base
Susannah ParkerSusannah Parker
Protocol Assistant at United States Air Force, USAF / Air National GuardProtocol Assistant at United States Air Force, USAF / Air National Guard
BRANTON BICKHAMBRANTON BICKHAM
Firefighter at United States Air Force, USAFFirefighter at United States Air Force, USAF
Maria GomezMaria Gomez
Lead Care Manager at Pair TeamLead Care Manager at Pair Team